Labcorp

I am typing this review as I sit and wait to be called. Got a 12pm appt and arrived at 11:55ish. Got in line to sign in with an older couple in front of me. It’s now 12:19 and the older couple who were walk-​in already left before I started typing this review. I really don’t like coming in to this particular one because I always have to wait a long time no matter I have appt or not.

So I came here because I had a Quest diagnostics (that’s important) test and the nurse directed me here. I walked in, showed it to the two girls at the desk and asked «is this you guys, am I at the right place?» They BOTH looked at the lab order and told me yes. They took my insurance card and entered me into the system. They were going to perform the the tests. I then let them know I had a CT with contrast earlier and asked if it would be an issue. They said yeah sorry come back tomorrow and we can do the tests just don’t eat anything for 12 hours. Cool.
Came back today and waited my turn only to be told «we aren’t a quest lab.» I said the girls last night were about to do the tests. They said «no I’m sure they know what company they work for.» I said I’m in your system right now they took my insurance information. Instead of actually owning the mistake they said I was just flat out wrong. What the heck?
The diva in the front was stoked to get an attitude with someone but I have to lastly say– you’re in California dude, nobody cares if you are who you are so just tone it down a bit. Your attitude ruins it for the rest of your cause.

I won’t be surprised if Labcorp goes bankrupt one day. Unprofessional & unorganized. If it had not been prepaid employee drug screen work, I would have definitely chosen Quest Diagnostics. Do not use Labcorp if you have a choice. BTW, i accompanied my wife to get urine test at 4980 Barranca Parkway, #100, irvine. This address is new to Unilocal.I picked this site to write a review., good day.

I would try to avoid this LabCorp as much as possible. I am rather furious for my wife who takes these issues very lightly. On the other hand, I am very frustrated because ineptitude should never be tolerated.
My wife went to this LabCorp this week for some tests. She was referred to this LabCorp by her doctor and now, I am rethinking of ever going back to Family Care Center (Irvine). I hold them responsible because they had recommended this LabCorp off Barranca/​Irvine.
This all started with my wife making an apt. She showed up 20 minutes before her apt., sat and waited for them. When she saw others who just walked in and were seen by the technicians, she started to wonder why she was passed up, even though she had an apt. After 30 minutes went by, she approached the office administrator who had crossed her name off the waiting list.
Anyhow the tech (s) at LacCorp had to have 4 tries to take my wife’s blood. It took two lab technicians four times in order to even succeed. When my wife showed me the bruises, I was appalled how they could have folks who are not experienced/​qualified to draw blood be part of their company.
I would NEVER do business with these folks ever again due to their negligence.

I just had the most annoying customer service experience at this facility that I wanted to share; in particular with an employee that would only identify himself as Jon (apparently for security reasons). Seemed to be a bit extreme, but that’s just the beginning — read on.
So I go in for routine lab work today. Jon takes my paperwork and notes that my doctor has written the names of two other doctors on my paperwork to copy the results to. Jon tells me that he will need the names, addresses and telephone numbers of both doctors. No problem, I had them… I pulled out my phone and started looking them up. While I’m doing this, Jon in an increasingly irritated tone proceeds to tell me that doctors need to write the name, addresses, and phone numbers on the lab form of other physicians they want copied. At this point I’m still ok, I just ask for something to write on and he hands me a yellow sticky. Of the two doctors in my contacts, one of them in Laguna Hills I didn’t have the zip code for, and I mentioned this to Jon indicating that it is Laguna Hills right over here so it should still go through. This is where things started to devolve.
Jon raises his frustration, and his voice, even further — sharply stating that he must have the zip code to make sure it gets to the correct location. He added that they send copies to other physicians as a courtesy and so this information needs to be detailed on the form (I’m summarizing a long explanation). His body language became even more agitated, never looking at me but rather at his keyboard and shaking his head side-​to-​side. At this point I’m thinking of the $ 800/​mo I’m paying for crappy HMO medical insurance, how I’m being talked to/​treated like it is my fault that the phone number and address needed to be included; and seriously, he couldn’t throw me a bone and pull up the address on his computer in front of him and tell me the zip code?
I informed him that I would pull up the address on Google from my cell phone to get the zip code for him too, and then write him a nice review online. Jon then, expectedly, went into another long, what at this point was a diatribe, that for the most part I tuned out. I caught things like his reiterating this was a courtesy (which believe me, I was feeling), that his job isn’t worth sending copies to the wrong location (to this I did reply that we were only talking about a zip code), but after a few moments of looking up the zip code on my phone and noticed he was still talking, I just told him I was looking up the zip code of the remaining doctor and that we should end this conversation before it devolves any further.
Jon was treating the zip code as if it were Protected Healthcare Information, and treating me as if it was *my* fault the doctor didn’t include the copied physician (s) address. Now someone from the LabCorp PR department might reply here saying it is their policy not to assist their customers in researching any part of an address of a copied physician (and probably would also highlight they do this as a courtesy) and that Jon acted consistent with their policies. Whatever — my complaint isn’t surrounding that necessarily, though I would still would think that to be a ridiculous response as we are talking about a firkin zip code (btw, I did a quick Google search, which I didn’t expect Jon to do, but for trivia Laguna Hills is the only city with that name on the planet). To be clear, everything else (and HIPAA concerns) aside, my complaint is really with the poor customer service, and primarily with the rude, defensive, and argumentative attitude of this LabCorp employee.
Giving 2 stars as, once I got past Jon, the rest of the staff were courteous and conducted themselves professionally.

This was the most unprofessional and disorganized laboratory.
I waited for over 40 minutes and there were NO people in the waiting room! They were too busy talking about what their plans were over the weekend. When I approached them as to when I was going in, they claim they were calling my name… they were calling the doctors name! Hello!!! You have my paperwork and cannot figure out the patients name! That was just the beginning, phone number was wrong, birth date was wrong and name misspelled! How does this happen when you have the paperwork right in front of you!!!
Never again, I will be going to West Pacific Laboratory!!!

This location is always crowded so I recommend making an appointment online in advance. Other then that I cannot complain, as they have always been very professional and gentle when drawing my blood.

I visited this Labcorp today (11÷10÷15) and had yet another mediocre experience. The only reason I reluctantly visited this place again was due to timing of an upcoming procedure and I needed the lab work completed quickly. Today’s visit was no different than what I have experienced in the past and echoes what a few other reviewers have mentioned. With only 3 of us in the waiting room during my visit, the young woman at the front desk today spoke hurriedly, was curt and gave little customer service care. All the while complaining how her fingers were not working well on the computer keyboard, how exhausted she was, loudly speaking to her co-​workers about non-​work matters and bluntly directing us visitors. To my dismay, she turned out to be the one taking my blood sample. I was not pleased and it took a lot of restraint for me to not speak with her about her unprofessional conduct.
This is my last visit to this location!

Definitely make an appointment. I was in and out within 10 minutes. Everyone was friendly and efficient!

Went here for routine blood work, and the staff are very professional, got in and out in less than twenty minutes.
MAKE AN APPOINTMENT !! Otherwise you could be there all day!
Only drawback is there is only one restroom with one stall.
Hopefully I passed the blood tests.

This place is a madhouse that handles lots and lots of labs. That said, the staff is kind and caring and they have brought as much order and humor to this circus as is possible. The Phlebotomists are skilled and the pokes are as precise and painless as it gets. This is one of the few places where I don’t hear «your veins are so hard to find» after a second or third attempt. Blood draws aren’t fun but this crew makes it simple.
Some of the other reviewers are absolutely right about the mess and the signage. I’d give it five stars if it looked more professional. Despite the disorderly appearance I feel like it is sanitary. For me, though, at the end of the day, its about precision not pretty.

Was a little apprehensive going in for blood work. I don’t go often and do not enjoy the experience. Our insurance switched to Labcorp and I came to Unilocal to see which of the many offices listed had a decent review. I drove out of my way to come here as they take early appointments and had the most positive reviews out of the locations closer to me.
I made an appointment online for 7:30am. I arrived just before and there were a few people ahead of me in the waiting room. I managed to get out of there by 7:45am and that is including a urine sample. I’m pleased. It’s not the newest or fanciest location, but it was quick, painless and quiet for a 7:30am slot for fasting. Sure, downside is you use the shared restroom down the hall for your urine sample, but I’ll take that over other cons of inexperienced techs or long lines.
I’ll come back here again.

This is the third time that I’ve been here and no complaints! Okay… maybe the only
complaint is the fact that you have to carry your own urine specimen all the way from the hallway bathroom to the lab.
I went in (without an appointment), on Wednesday morning at 7:30 am. I only waited 20 – 30 mins. Not bad compared to Quest during the same time slot. If I were to go to Quest at 7:30, I would probably have to wait 45 mins — 1.5 hr or more.
The lab techs were very friendly.

I worried a little bit since reviews were not good before visit here. But Everything was fine. Staff took my blood was kind. I didn’t need to wait for a long time because I already make appointment by Labcorp online website. I totally recommend to make appointment by online previously.
Many walk in people waited for a long time since they didn’t know about online reservation!

To top it off, just called my doctor because it’s been a couple weeks and they never received any blood work from these people. Of course not! Never going here again! Now I have to re-​take my blood work at West Cliff. They are way more professional and quick and clean!!!

Located in the second floor of the Hoag building. Made an appt online for 3:30 pm and there was no wait. The technician was fast and pain free!