Cold Stone Creamery

Worst coldstone I’ve ever been to. They make the wrong pre-​designed ICE CREME and after 5 minutes waiting the owner wants an addition $ 1? Unbelievable! Staff were moronic and owner was rude and dismissive. NO SERVICE

Sad, sad, sad…
I used to go to this Cold Stone years ago, and really enjoyed it, but haven’t been in a very long time, it’s 97 degrees and seemed like an «ice cream» night, so stopped in.
First clue, not even one person in the store.
Second clue, a very young server that looked like he was being trained.
Third clue, the person that was training him didn’t seem to be very engaged in the training.
Forth clue, I think I got about ¹⁄₃^rd less, than if measured I should have gotten, but wasn’t going to make a fuss in front of my family.
Ended up with the saddest looking ice cream, and paid over $ 7 for the mid size.
Never again.
First, I hold the owners accountable for this sad showing. They haven’t given their servers what they need to be successful. There are WAYYYY too many other choices in ice cream and frozen yogurt. Cut corners, and it’s time to go elsewhere.
If you aren’t ready to make it a success, time to close. Just look at your reviews!

Came in here at 10:05 pm a few minutes when they started to close. They had already washed the mixing mat but the kind team still managed to make the ice cream. They pulled out a mini board and made it on that. Such nice people, I don’t know why there are so many bad re Jews about the management. The people who run this branch are truly great people.

One of the great ice cream place and definitely worth checking out. Being a chocolate lover I went with regular chocolate devotion and absolutely loved it. Definitely will come again !

I love cold stone and have been to many CS stores, this store is the only one that i avoid, I don’t know why cold stone corp let these people destroy their reputation.

I love absolutely love Cold Stone but the management here is horrible. I used to love going here when it was run my the old Asian lady, she was always so kind, but recently management changed and the workers aren’t the best. One time I was waiting in line and he served a few people who came after me and I was clearly there before they were. New managing also doesn’t give as much ice cream or toppings as the old management did.
I would definitely recommend Cold Stone but not this particular location.

Rip off alert! $ 6.59 for this «like it» size shake (small). If you are going to get suckered into buying one of these shakes, at least pay the 10 cents more for the next size up. Cold Stone HQ will be hearing from me too. Very poor value. Not sure how many ounces this is but here is a picture next to a tic tac box for perspective.

Idk about this location. It seems a bit off to me. The people who work here seem a bit slow. Like they don’t really know what they’re doing. They’re pretty stingey about the ice cream portions. I would recommend going to another location. I recommended the brownie lava ice cream really good (:

Im not sure about the other reviews, but I fairly enjoyed this place. It was very clean and had good service. We got the strawberry cheesecake and I had no problem with it at all. I was sick, so my girlfriend ate most of it, but I still enjoyed it very much! Cold stone in general more expensive, but the quality is always there. If you like your ice cream a bit more creamy, cold stone is the one to go!

I love cold stone ice cream! I always get the coffee lover’s but this branch is so off! The portions are miserly in nature definitely not your money’s worth. They charge a dollar for an extra mix in and then add one piece of candy! I asked the owner behind the counter if I could get more and she retorted with «extra».
Also, I was going to get a waffle «bowl» but these look more like waffle frisbees. I have a feeling they purposely make these flattened out so they don’t fill them fully with the ice cream. All in all just avoid this location. Bad service and not your money’s worth. Unfortunately, I still come here when I really get a craving because Spectrum is too much hassle… But don’t expect much.

Worst Cold Stone experience ever. My wife and I ordered two «like it» ice creams on a waffle cone. We ended up with stale waffles and the server skimping out on the ice cream (i know we ordered the smallest size, but the ice cream barely filled the cone… seriously???). To make matters worst, we found the servers hair (gray hair) halfway through my wife’s ice cream. Never coming back

I was in there today with my family, we purchased 2 love it size caramel crunch and guess what? We got short changed again!!! After multiple visits I figured they just short changed us before because they where busy, Nope she purposely made our large size orders like mediums WTF? I’m paying almost $ 8 for each serving I expect for it to at least meet the top of the rim. Never going back to this place again it sucks !! please take your business to a different location.!! Btw I love the ice cream it’s just this older lady (not sure if she’s the owner) is very cheap. Wish I could give it 0 stars.
Management remove this lady from serving, you think she’s saving you $ by not serving what customers pay for? she is going to run your business in to the ground !!! Read your reviews it’s the same thing over and over!!!

I would give this location zero stars if I could. Whoever runs this store (supposedly a lady named «Ms. Yoon») does a horrible job. Both her and her employees have zero customer service skills.
The employee I would like to comment on in particular is Clifford. I received a buy one get one free coupon for my birthday. When I went into the store to redeem it, he refused to honor it and offered no other solution. When I asked to speak with the manager he said that there was no manager there? Um who leaves a store with no manager? When I asked for him to call her, he went into the back pretended to call her and said she didn’t answer. As our conversation progressed I again asked him to please call her, he then said she would never answer on her day off and he doesn’t have her personal number anyway. So what if the store were to have a pipe burst or a robbery occur? He just wouldn’t be able to contact his manager? And why would he lie about initially calling her? He was immature, laughing throughout the conversation and hiding behind the words «I’m just here to do my job». If that’s what Cold Stone considers «doing his job» then I want no part of this company. I can understand him trying to follow rules, but honestly laughing and not offering a solution to help me out is unacceptable. It was so bad another customer even offered to pay for my ice cream.
Corporate please check on their store and their horrible customer service. They are representing your company in such a horrible way. And I will continue to spread the word about their horrible service.

This Cold Stone in particular is a huge disappointment. The people who work there (assuming the owner and some family members) don’t even greet you when you walk in the door, and barely mumble a word to you when you’re ordering. Shop doesn’t seem overly clean, and the ice cream is VERY soft. Like, to the point where the refrigeration is either not working properly or that stone that they mix the ice cream on is warm rather than cold. I do typically like Cold Stone in general, their cake batter ice cream is always tasty, but given the lack of friendliness at this location and the ice cream practically being soft serve, you’re probably better off heading across the road to Scoops N Scoops if you’re gonna spend almost $ 10 on an ice cream. At least there you’ll get fresh made ice cream to order.

It looks really sad and empty in here. Even though the interior has this retro ice cream parlor design, there’s barely anyone inside.
Anyways, we went here because my mom still had a Coldstone gift card from 3 years ago that we hadn’t used up yet. So we got the strawberry cheesecake and the chocolate peanut butter ice cream, both in a waffle cone. Overall, the ice cream was alright, but nothing really too special. I don’t think many people would go here, since there’s so many superb ice cream shops like Scoops N’ Scoops (just on the other side of the road) around here in Irvine.

This is the second time that I have bought a «like it» size and have been shorted. There is no problem with the servers, except if you are served by the owner. The owner will purposely give less ice cream and toppings than other Cold Stones. If I am paying $ 6+ for ice cream you can at least fill that small cup up!
If you really want ice cream from this particular location, wait until the owner is busy with another customer so you can snag another employee who will give you a normal portion.

Small portions here. Don’t come here if you want a full cup.
And btw, there should be more seats inside!

Good location right in heritage plaza. I would usually pass by here while getting some food, so I stopped by for the first time to get some ice cream with a friend.
There was a lady working there, and she wasn’t bad. A lot of the other reviews have horror stories with service, but for us she was not rude or unprofessional whatsoever. I ordered a small «Founder’s Favorite» and it was so expensive! I got it and the cup was tiny. I am NOT sure if this is how coldstone usually is, but I dont remember seeing the serving this small at the Spectrum location.
The ice cream was VERY meh. It melted very quickly too. Total waste of money in my opinion. If the servings were 2 – 3 times bigger for the price, I would come again.
Also: there is really no space to sit inside & it is not well air conditioned. But there are lots of space to sit outside so it wasn’t too bad.
I probably wouldn’t stop in again. Go to Ralphs and buy a carton of ice cream instead for this price.

Why is a grandma working at this store and asking me what I want in Korean? I was a little thrown off… And the banana peel was brown. WTH. She gave me ¹⁄₃ of banana for gotta have it size. SMH. Plus my cup wasn’t even full to the top… Oh. Not to mention my ice cream melted so fast. I was slurping on my ice cream… :(
I’ll go to the spectrum location from now on unless the halmoni (grandma) serve the correct portion.

What can I day? I love me some «Gotta have it» ice cream. Good customer service.
Pros: Good customer service
Cons: Prices.