Spectrum Oakley Store

Came in and all the employees were hiding at the back bar. No greeting. Asked about replacement lenses and got an «auto tone» you have to go to the head quarters store and they’re closed today.
Gee thanks guys. You all get an A+ for excellent customer service. Insert major sarcasm.

5 Stars for their customer service. I had a return I needed to process today from an online purchase I made and the manager took the time to process it properly in a timely manner. They even made the return process into a training situation for a new employee which is a big plus! Why a big deal for something that should be standard service? I had attempted to do the return at the Brea location and they weren’t able to or unwilling to help me process the return for whatever reasons (lack of training, avoiding of processing the return, etc) and this location was much closer to where I was.
So thank you again for making the process simple and hassle free. =)

Tons of selection, great location. Staff is always chill and helpful.
Sick spot for Oakley shades.

My boyfriend broke his frames so we called before hand to see if they were able to replace them, the gentleman that answered the phone provided the upmost customer service and assured us that they would be able to fix the frames. When we walked into the store we were immediately greeted. We then addressed our issue and the sales rep had my boyfriend’s sunglasses fixed within minutes. My boyfriend left content, not only because they fixed his sunglasses but also because they offered him a good deal on a new pair of shades.

This store has incredibly great customer service. I was greeted as soon as I entered the door and was helped. Definitely will come back to this location for future purchases. =D

Basically these glasses are the only ones that truly fit my face. The store here I had hoped would sell them at a slight discount. Alas that is not the case, but they have a huge selection and everything is actually Oakley manufactured =)
The customer service is sometimes ridiculous and sometimes acceptable. Sometimes unless you come walking in like OC royalty errrr rich kids with lots of money to burn and dont have a job because your parents give you everything you could want, you are beneath the service level that others receive. Sometimes if its slow you will receive the same level of service.
Pro Tip: You wont ever see their glasses go on sale. You can find them without tax now and then at sunglass hut if they have a tax free sale…
The reason that I come here though is that they have random things that I need here and there; ear socks, nose pieces, different lenses for my M Frames, etc. They have all of the options available here. On top of that they also have a some clearance clothes at reduced rates.
So if you have the look expect to get the treatment that you would hope for. If not, expect to be taken care of later in due time… enjoy trying on all of their options though. You will find out what does and doesnt fit you right before you buy. It is also nice that you can get any accessories that you need here.

Just wanted to share some solid praise for Cayden at the Oakley store in the spectrum. I travel quite a bit and have been to many Oakley stores/​events across the globe, hands down I have nothing but praise for the store and Cayden’s professionalism. There has not been one time where I’ve had a negative or below excellent experience while shopping there.
All merchandise is always pristine and each employee is respectful and more than happy to lend a hand.
You have an excellent team at this location and Cayden is an exceptional find.

Best place to look hot and sexy to business conservative but the hot librarian kind. Yes this is all about customer service here with hot response time. And amazing sports glasses.

Made my day! Yesterday I went into the store because I couldn’t see well through my Oakley’s that were less than two years old. Well come to find out that the lenses were defective! The sales associates quickly informed me that they would be replaced under warranty FOR FREE! SCORE! They fixed them on the spot and 5 minutes later I COULD SEE AGAIN!
Thanks Oakley for being a class act!

Awesome store. All the employees are very friendly and answer questions with great knowledge. Definitely a fun and friendly atmosphere, as soon as you walk in the front door, you’re immediately greeted. That’s always a nice feeling. You can customize your own pair of sunglasses at this location too which is really awesome and most people don’t notice that. It’s always a good thing to know.
Overall a great store and a good group of talented employees who have their stuff down to the very point. Also very clean and organized. High standards forsure.
Oakley is badass!

I’ve been a cheapskate my entire life when it comes to sunglasses. I don’t think I’ve ever paid more than $ 25. This is probably because I lived over half my life in Seattle where the sun is a rare phenomenon. My embarrassed wife finally insisted that I get a pair of decent sunglasses so I wouldn’t look like a dork anymore. So off to Oakley I went.
This store has a great selection of sunglasses as well attire for snowboarders. I tried on several pair of glasses and it didn’t take me long to find a pair I liked. The pair I chose was $ 110. which was actually one of the cheaper ones I looked at. After a life of cheesy-​cheap sunglasses these felt better on my head and to my eyes and were more visually appealing than any sunglasses i’ve ever owned.
Employees did not approach me while I was shopping but were very helpful and courteous when I made my selection. Really the only thing I didn’t care for was the annoying music they were blasting on their in-​store sound system. These darn kids and their music…

helpful. Great customer service. I didnt buy anything on this trip.

Went here on my lunch specifically to switch out some lenses. They had me in and out within 10 mins. Very helpful and the guy that helped me was very nice and answered all my questions. Great product and great sales associates.

Oakley makes the best products, hands down. They stay on top of trends and do what most manufacturers won’t. Was greeted promptly and helped with what I needed. If the military contracts Oakley for our troops to protect their eyes, then this is the best for my eyes too.

Aha. This is my 100^th review and I’m the first to review this place! Sweet!
I actually walked in to look for a specific Rayban. But it was kinda crowded and a little too stylish for my tastes. I hopped out before I could really find the one model I was looking for. As far as I could see it didn’t have a huge collection.

I love Oakleys, but the service here was a bit disappointing.
Sometimes the last pair available is the display pair. That’s life — fine. Just explain that to me. Don’t pull a play-​action fake handoff so that another employee can try to box them up and pretend like they’re a different brand new pair. I ended up buying them from SGH instead.

Walked into this store looking for a specific watch on two different occasions and got the same results. Went to the counter where I asked generally if they carried «ladies watches» and got two disinterested sales girls who didn’t even look up from their leaning heavily on the counter and blandly rearranging merchandise, mumbling something vague.
I sound like my mother but sheesh… look people in the eye when you talk to them, speak clearly, look at least mildly interested and try to find solutions.

I checked out the Black Friday deals and ended up buying some items for some loved ones. You get a $ 10 coupon for every $ 50 spent.
I’ve been coming here for a few years and have always had great experiences. Terry, who’s the manager, is very helpful.

I finally broke down and got a pair of Oakleys for when I go mountain bike riding. After looking around for a good set of sport sunglasses, I finally decided on a pair that both looked good on me and also would be great for flying down a rocky trail without falling off. The quality of the glasses are pretty good and they have a wide variety of options available for particular sunglasses.
I did end up getting the lifetime solution and cleaning cloth bundle for $ 10. For $ 10, it is definitely worth it. You can go to any Oakley Store or Sunglass Hut for refills. Something else that makes Oakley a great value is for a fee you can replace or change the lens later if needed. So if you lens get scratch up, you can at least change them out without paying for a new set. Overall, I am pretty happy with the purchase.

I have always been an Oakley fan. I stopped into this location to figure out which pair would be my next. I found the frames that worked for me, but I did not like the color of the fram or the lens. I asked one of the young ladies working what other color options they had, and she informed me that they could match any frame color with any lens on the spot.
I told her which combination I prefered, Monster Dog with the polished black frame and black iridium polarized lenses, and ten minutes later I was out the door. I wish they had this feature many years ago.