Concentra Urgent Care – Las Colinas

Crappy rude customer service, long wait, people who came later than you get in ahead of you.

Worst place I’ve ever been. Poorly run and the 85 year old doctor didn’t listen to a thing I said. I’ll never come back here!

Update 3: Thanks to Connie the issue seems to be resolved. I will wait to see if I get another bill in 30! days and update then.
Update 2: Received email from Britney and a call from corporate. More to come!
Update: Britney from the office started a dialog with me to try to resolve the problem. In the midst of our dialogs, she stopped responding.
Imagine going to a car dealership, paying cash for your car, and being told you owned them more money 3 weeks later. That’s exactly how they run their business.
I paid the office visit, which was a little over $ 100 (more than twice as much as CVS). The my bill says the office visit was $ 315. And the culture for my throat was also extra. So even though I paid in full what they asked, and checked out after the fact, I still have an outstanding balance.
If you were also victimized you can contact the Attorney General and file a complaint.

Besides the long wait the physician assistant was an idiot! I went in for a sore throat and severe body aches and I specifically tell them I’m not stuffy or coughing or have any nasal discharge or phlegm in a cough. So I’m advised to take some mucinex for the congestion and nasal drainage which is making my throat sore. WTF?! I reiterate that I do NOT have those symptoms and he says «well you might get them.» Worst ever! Then you have to wait an additional 15 minutes to get paperwork and for them to electronically send a Rx (of which they don’t even know where the closest Kroger is). Run by complete idiots!!!

I just moved from KS to Irving, TX last week. I suffered from sore throat, fever and headache. Went there on the Memorial day, good thing they were open but since they couldn’t verify my health insurance which i got from my university, I was told to come back the next day or else I have to pay $ 170, which I understood and left. I went there today. Even though they already had my paperwork and everything, i waited over 2 hours. I endured the sore throat, fever, weakness and headache. I cannot even talk properly due to extreme sore throat pain. Anywayz, after 2 hours, my name was called. As soon as I walked in the door, the male nurse told me that I came in a bad time and they dont have enough staffs at that time. I have to wait 1 more hour since they dont have any more rooms. At this point I just told them that I dont need their «URGENT» care.
I wonder if they even know what «URGENT CARE» is.
PLEASE stay away from this place unless you have plenty of time and not in «URGENT» need of medical care.

Even though I had an e pass they lost half of my things. I had to wait over an hour for a urine drug screen and blood work. The patients that were here for actual physicals, injuries, and illness were told they would have a 3 hour minimal wait and they didn’t even have that many people in their lobby. Coming from working as an ER nurse I was very surprised by the wait time for such a small patient population with such minor needs.

Whatever time they tell you, no matter how many people are there, add 2 ½ hrs to the wait time.

I went in to the Irving Texas facility for a drug test. I asked how long the wait would be, was told 45 minutes to an hour. I asked to use the rest room and was told that I am not allowed and I would have to wait. An hour passed, I asked to take the drug test and was told by an unknown employee that I failed my drug test because I was being «difficult.» The employee was VERY RUDE AND UNPROFESSIONAL.

2 hour wait, $ 100 dollar copay even with insurance, and left with nothing but a referral to another doctor despite extreme pain. Clean friendly office though, guess that’s a perk.
I went in because I was having extreme feminine cycle issues (ie. excrutiating cramping, back/​spinal pain, migraine & violent vomiting). I thought urgent care was the better option over E.R. because I knew I wasn’t dying — I was just in so much pain I couldn’t see straight. I waited for 75 minutes after signing in when they finally called me over to pay — $ 100 stinking dollars even after my insurance. I had hear that Concentra can be a bit spendy, but never did I think it would be that bad for an urgent care visit! And then, when I finally did see a doctor 20 minutes later — he was incredibly uncomfortable with even talking about feminine organs, monthly cycles, etc. He had me do a urine test, and when the results came back negative for anything he just handed me a sticky note with 3 names on it to schedule an OBGYN appointment without addressing my symptoms: extreme pain all over my body and nausea.
Overall, I was really frustrated with my experience. I felt like it was a waste of money and time, particularly because I just ended up being sick and in pain in a waiting room instead of slightly more comfortably in my own home if I wasn’t going to get any relief. It was WAY too expensive to justify the visit. And I would totally skip having gone in retrospect, if given the chance. AVOID coming here for anything other that physical therapy at ALL COSTS.