AAA Corp

Rude sales people. We bought a fridge from them. The fridge was fine though delivered a day late. But more importantly, every time we go into the store, the sales people are rude and condescending. It’s like they don’t want the business. We only bought the fridge from the cause they’re close by. Will be going to Yale in the future, where the sales people are much friendlier and knowledgeable.

I needed a new range hood and decided I would visit two stores to compare. Anymore than that and my head would explode.
First, I opted for the big Y store. That was all shiny and pricey, but not for me.
Next, my friend recommended AAA Appliances in JP saying they are really friendly and had helped her with a stove. That and realizing they were next to my favorite hat store, I had to go.
I found the sales guys low pressure. I was not approached, but they were available. Once I was ready to talk to someone, I found Andy. He was easy to work with and new his stuff.
I got a great deal on a floor model unit. They couldn’t find the box right then, it was Sunday, but promised they would find it. I needed the instructions and mounting hardware.
Sure enough, when I got home a PDF of the manual and installation instructions was in my email. The next day there was a follow up phone call and another email. They had found the box and would deliver it to me, by hand, no charge.
The next day I was called again by Alex setting up a delivery schedule. The delivery guy John called me two or three times providing updates, and when they arrived they were the two nicest delivery guys and I had ever met.
I would never have gotten this level of customer service from a big box store.
AAA Appliance did this all for a $ 250 range hood. Thank you!

I ordered about $ 7,000 worth of kitchen stuff from these guys and experienced the following — pick-​up items not at the store on the promised day, one appliance was delivered in the wrong finish, and numerous calls not returned despite my being assured by their salespeople that they would «get right back to me.» Also, several of the items I purchased went on sale the week after I bought them. I wondered if AAA offered price protection in such cases so I called AAA’s sales guy four times. Each time I was told that he would look into it. No answer yet. Er, I guess I have my answer.
It’s a shame — I bought other appliances from AAA working with Donna (amazing customer service but she no longer works there) and had nothing but good experiences. Now, I’d just as soon drive the extra distance to Yale and pay a bit more but rest assured that my experience will be hassle-​free.

The customer service here is horrible. My experience was that they were disorganized, don’t return phone calls (repeatedly), don’t respond to emails, loose paperwork, mixed up my delivery time and therefore wasted half my day, and at times were rude and irritable. Don’t waste your time here.

I contacted AAA in a scramble when our refrigerator stopped working. They came to check it, and gave me an estimate of 3 – 5 days for the parts to arrive. I waited a week before I called them back, and they said they were «still waiting for the parts.» When I called back a week later, they said they were still waiting for one part that wasn’t actually necessary for the repair — it was an additional but not important touchup to the fridge that they said they would do as long as they were working on it. There was no indication of when this part was going to arrive, but at no point did anyone think to call me or check about the fact that we were without a refrigerator for 2 weeks in a July heat wave. When I finally got them to agree to come out and fix fridge with the parts they had, they blamed me for not letting the fridge thaw out correctly before they arrived, even though no had instructed me on this. To top it off, they melted some of the plastic with a hair dryer when trying to thaw out the freezer, and had the audacity to blame me even though I was sitting right there when it happened.
These guys are a joke. I may as well have just bought a new refrigerator from the start, and definitely not from them.

Over the last 5 years I have outfitted my rental apartment with appliances from AAA. The salespeople are always very accommodating. My experience with service has been terrible. The never return calls and refuse to service anything outside of my work hours. Despite the fact that they are located a mile from my house, I needed to get service from Yale Appliance. In the future I will skip AAA and buy from Yale.

We bought all our appliances through AAA as recommended by our contractor. That was fine.
Their service is awful. They are disorganized, not knowledgable, and have caused us to waste more time and money waiting around for multiple visits while they bumble and fumble trying to sort things out.
We had this experience with two separate appliances (dishwasher, freezer) and the experience was consistently poor both times.

Unfortunately (or maybe fortunately after reading other reviews), I won’t be giving these folks any of my business. I went in on Monday looking for a new belt for my washer. The gentleman behind the counter told me that there was no one in parts & service. ‘They’ll be in tomorrow’. Well, it’s tomorrow and I just stopped into the store again. The woman says ‘sorry, he’s not in today. he’ll be here tomorrow.‘
Not once did they offer to take a note about what I needed or even my phone number so someone could call me. I’d love to give business to the store two blocks from my house instead of driving across town or ordering it online, but this is ridiculous.
By the way, if you’re checking reviews to decide whether or not to shop here, check out the 25 1-​star «reviews that are not currently recommended» too.

More like FFF.
Roommate missed 4 hours of work to sit around waiting for these guys on 2 separate occasions. They missed two appointments, got our phone numbers screwed up, and when we had the audacity to complain about the service, they told us to f*** off and get someone else to help. Couldn’t have been any LESS professional.
The message is clear, don’t depend on these shmucks.

Technician confirmed he would be out between 11 – 1. I called at 1245 and the person who picked up the phone seemed clueless. He said he would call the technician and call me «right back.» 2 hours later… no call. I called back and was told they had been trying to get a hold of the technician for the whole 2 hours and that I should just cancel. Thanks!

Not happy with their customer service at all! I bought a washer/​dryer from AAA two years ago with a full warranty. The handle broke through my own fault. I called Gary at AAA four times, ordered a replacement twice and got told each time they later have no record my order. During this time I couldn’t use my washer for two months! What is the value of local service when I ended up having to order what I needed from Amazon for $ 4 (which only took three days). I recommend the internet, it is more helpful.

Best place we went to for appliances. Donna was super helpful and took the time to explain features (unlike Yale Appliance or Best Buy) and they match prices. Will definitely return.

Being a local JP resident, I wanted to make sure to support a local business however they just didn’t seem to want my business. When I was first purchased my condo a couple of years ago, I went to AAA to shop for a washer and dryer. When I walked in the saleslady was with one couple and she never even acknowledged my presence. When I finally got her attention, she harshly let me know she was busy. I promptly walked out of the store and never purchased anything.
Recently I needed someone to come repair an appliance at my house and, silly me, I once again wanted to try someone local. I called and left a voicemail… waited…no one returned my call. I called again a few weeks later and when I asked to schedule an appointment, the man on the phone grumpily said, «I don’t do that! So and So does that. Call back Monday!» Ummm, excuse me? What? This is how you speak to customers, AAA? Quality!
No matter how desperate I am, AAA will never hear from me again.

Do not walk, do not saunter, do not dilly dally. What you need to do is run, flat-​out, away from this place.
If you don’t, if you are seduced by the helpful salespeople, if you have noble intentions to support local business, then you may wind up like me: with a beautiful stove that was brutally dented in delivery. Years later, I look at the ecosystem of food detritus, the crumb village that’s sprung up between the counter and the sadly inappropriate concavity of my stove, the depth of which will only be explored if I get a new stove or maybe die and have my heirs renovate, or perhaps will become evident if sedimentation causes the crumb ridge to rise up to, or above, counter level, and you’ll rue.
I rue the decision not to send the stove back. We had been living without a working kitchen for so long, I was desperate for my new stove. Silly me.
What’s really regrettable was this happened not once, but twice. The second time, being an idiot, or perhaps having a truly bad memory, I bought a dishwasher, discounted due to what the salesman described as minor cosmetic blemishes.
Well, who am I to turn my nose up at scratches?
When it was delivered, the damage turned out to be more along the lines of what you’d get on a car that’s been in a demolition derby. It was a challenge to install, let’s put it that way. If I recall correctly, it required a prybar.
Beyond the rock-​em sock-​em robot style, the timing of deliveries is done as if the customer’s days are spent sipping mai tais beside her pool. A window of time? Ha haha. How very 99% of you. Think you’ll get it early in the day, given that you live a 5-​minute walk from the joint? O, you fool.
Place makes me shudder.

ordered a scratch and dent washer and regular dryer. was told delivery was 40 when I was calling inquiring about it. Decided to purchase it, and called the next day and delivery was jacked to 50. They did honor my previous quote. Was told they’d be delivered between 1 and 5pm. at 4:55 they called to say they couldn’t make it! They said they were sorry but I am sure they knew well before that, that they couldn’t make it.
They did deliver the next day as promised but ONLY removed the delivery fee after much complaining on our end.

I just purchased an LG washer and dryer from AAA Appliance. It was being installed in a space that had not previously had a washer dryer installed. We knew it would be a tight fit to get a full size unit in the small closet space. However, I did not want a stackable unit since they are inefficient. the washers in a stackable are top loadng which uses more water. Also, stackables are a poor long term investment. If one part dies, the whole unit must be trashed.
AAA came out and measured in advance to make sure that the washer/​dryer would fit I ordered on a Thursday afternoon. The washer and dryer were delivered Friday (the next day) and installed at the same time.
Same day delivery and installation sure beats Best Buy. When we ordered a dishwasher from Best Buy, they delivered the new machine. Then we waited one week to have the old one hauled away. Then we waited another week for the new one to be installed!
AAA applaince excells with difficult installation situations. Their service is prompt. And the prices on the units were less than Best Buy
However, even if the prices were higher, this company excels in ways that the big box stores like Best Buy could never match. I would have paid much more to get the skill of the installer. Now we have a big washer dryer in a small space. I could not be happier.
The installer, Paul, was a miracle worker. He worked and worked until the job was done. I am guessing there are few installers in the whole Boston area that could have done what he did

The fact that my landlord shops here makes my gut feeling that this place is a shady mess more likely to be true. My landlord is a first-​class cheapskate, so I’m sure he got a great deal on the stove he bought here when our old one finally bit the dust. And the new stove works fine. But, the installation crew left a huge mess. All the crap that was under the old stove was just swept to the middle of the floor and left there. Gross. There was a dustpan right next to the broom, why they didn’t use it is beyond me. When I was a homeowner, I had a fridge delivered by Lowe’s and they did an excellent job cleaning up after themselves. I assume it is common practice to at least sweep up the mess and throw it away.
In addition to the stove experience, I’ve shopped at AAA in the past, but never bought anything due to the fact that the salespeople I’ve encountered each time were condescending and off-​putting. It felt like I was surrounded by clones of my most annoying uncle. You know the one. When you go home for the holidays you ask who will be there, hoping mom doesn’t say Uncle Frank. Shopping for appliances shouldn’t feel like shopping for a used car, but that’s exactly how it felt at AAA. I wish I could support this local business but I just can’t.

Unlike some of the previous reviews, I had no problems with the price and delivery of 3 applicances on 3 separate occasions, the most recent being right after the Monday blizzard. Installation was done right on time and with care …

Recently we went into AAA Appliances against our better judgment from prior dealings, but we were greeted by a 5-​star sales woman named Donna who really knows her stuff.
Based on our interaction with her we decided we would give her the business and plunk down our 5K for a new stove, refrigerator, microwave, and hood.
We setup delivery for the appliances and were excited to finally get them installed in the kitchen of our new home.
From this moment forward is where no amount of 5-​star service can help anyone.
1. Getting Shafted
We ended up paying much more for the installation of our appliances than what we had paid in the store, similar to moving companies who get you into a corner and you have not choice but pay the extra. Suddenly we were faced with paying $ 30 for the water hook up to the refrigerator, next they wanted another $ 50 to take down the under-​counter mounted microwave, and the handles of the refrigerator were on the wrong side for our use and they almost didn’t rectify this issue.
Now, when we called and asked if this is customary, or if we were getting shafted, they merely answered questions with a question and never directly addressed this issue. I certainly don’t know everything and extra fees always appear out of no where, but considering we already paid for the installation, and delivery of our new appliances, and removal of our old appliances, don’t you think they could have addressed any ‘hidden’ fees at this point?
2. Kiss the new hardwood floors goodbye
We have only lived in this house for 2 months, and the hardwood floors are new and in perfect condition. Again, I realize that your moving heavy appliances around the house and you have to expect some wear and tear. However, the amount of wear and tear can certainly be compensated for with adequate care taken by the delivery people. A rug, a towel, maybe even some of those socks that go over your boots so you don’t leave dirt in people’s carpets. I’m just saying.
We decided we would call and voice our concerns over some rather large scrapes in the floor, and to check on point number 1 above, and we were promptly greeted by a caustic man who’s best response is that he didn’t do anything. More to the point, that he himself as a person did not do anything to cause the damage to our floors. That’s a rather individualistic approach to working in a business with a group of people, raise another red flag for this business.
Finally, he told us that this is why they have insurance. I’m sure we will need to round the troops in order to enter and win this unnecessary battle.
In summary, our appliances are top-​notch and I believe we were steered in the right direction regarding the purchases we made. However the installation and delivery has left a sour taste in our mouths. My advice is to save up that extra couple hundred dollars for the appliances you want and go somewhere that is upfront and understands the installation and delivery side of their business.
–WWWWTY (We Wish We Went To Yale)

I am all about supporting locally owned and operated businesses but it makes me really mad when the businesses bank on that and provide horrible customer service (let me correct that — no customer service).
I bought a wall AC unit from them this summer. I was OK with them charging me a fee for delivery and installation because they said that the delivery guys were different from the installation guys, except they were not. The guys that brought the unit were the same that installed it and did a crappy job of doing so. I pointed out that there were several gaps on the wall due to lack of insulation and the guy actually told me that I should go buy the insulation myself — what? I just paid $ 100 on delivery and installation to be told this. So he put on a spare piece of insulation and quickly left.
When it started getting cold I noticed a draft and realized that the whole bottom of the unit had not been sealed or insulated. The «installer» had simply put the unit on the hole in the wall. So I stopped at AAA appliances and was told to call the next day, I called twice and was told by a rude woman that someone would call me back to deal with this. No call. This was about a month ago.
After all this I would not recommend this store unless you really need something right now and are willing to put up with the risk of things not going well at all.
One last thing — the delivery guys have whistled at me. Not appropiate under any circumstances and this seems to be standard behavior at this place.