All Nippon Airways

I travel a lot. Ana is one of my favourite airlines. Yes I do travel business and occasionally get upgraded but I believe that just the service overall is very good. The attention to detail is unrivalled. If you ever travel on one. Look outside as you depart the gate. All the ground staff are bowing to you and waving farewell. Living in the is I tend to prefer delta over United but whenever I need to travel back to Asia I prefer Ana. The planes are newer. Cleaner the seats generally more comfortable and the food better quality. Thoroughly recommend.

Listen if I make it back on time and in one piece I’ll give almost any airline 5 stars lol .I love Ana .The worst of the flights were the food and turbulence .I flew from Nyc to Chicago to Tokyo To Bangkok and back home using Ana Economy. What I loved was the service and on time –slightly early arrivals .I dread long haul flights they are a NIGHTMARE for me so nothing can change that but Ana was pretty good at helping suppress my anxiety .The worst flights were the ones from Bangkok to Tokyo sooo bumpy and also the one going from Nyc to Chi but that was a flight through their partnership with United and I hate United lol. Anyway food is terrible so I basically starved for two days in total traveling .They have an ok selection of movies and music on board .They also give out nice tea and ok snacks .Hmm What else? They didn’t lose my baggage .The seats in economy are not the most comfortable they do have nice legroom though .Over all Ana is fine by me I know it seems like I’m complaining but they’re a great carrier and I would and will use them again when I fly back to Asia .:)

It was our first time using ANA and it was a good experience. I liked that they have a two four and three seat configuration so that BF and I were able to sit together without having to share space in our already little corner. Service on board was pretty good. Also, the bathroom in our section was bigger than normal which was nice. Good selection of movies. Snacks were also plentiful. Won’t mind using this airline again.

Don’t buy their ticket — don’t fly ANA! Purchased a ticket for my girlfriends son who is in Japan on an exchange program. Ticket purchased in June for travel in January. In September tried to move the flight out by 6 days and airline would not help me. Spoke to two levels of supervisor was not heard. Finally, supervisor #2 told me that if selling agent called, she would allow refund followed by purchase of new ticket. Had 3-​way with agent and airline supervisor and airline supervisor did a 360 and denied stating refund. Had no choice but to contact credit card company and dispute the charge. I find ANA to be disreputable and the phone rep/​supervisor to be an outright liar. Avoid this airline if a all possible.

ANA deserves its five-​star reputation. My sister and I found a great fare to Ho Chi Minh City on ANA and recently flew JFK-​NRT-​SGN and we had a great experience. For starters, ANA is kind of Japan’s second airline behind JAL so I didn’t know much about it, but it is run with the efficiency, courtesy, style and flair that Japan and its products are so known for, and that adds so much to the experience.
Our flights from JFK-​NRT and back were on ANA’s sparkling Boeing 777−300ER jets which feel top-​of-​the-​line, even in Economy. ANA also has a very unique economy layout with a 2−4−3 arrangement which means that a pair of travelers can get a window-​aisle combination with no middle and that is very nice. The jets also feature quick, extensive on-​board entertainment systems with large screens and USB and regular power plugs, so you can keep your devices powered up on these long-​hauls. ANA’s on-​board service is exceptional. On-​board catering is delicious, interesting and even presented nicely, with Japanese and Western options available. Word to the wise: always go for the Japanese options since they’re better, and they usually come with those awesome noodles! The flight attendants are doting and friendly, and make frequent rounds during the middle-​parts of the flight to offer water, juice and snacks. There was also a spread of snacks and bites available in the galleys at all times during the flights. ANA’s flights between Japan and Ho Chi Minh City are also great, but were flown on older Boeing 767 aircraft. These jets also have on-​board entertainment but the cabins were older and the options were more limited. In any case, on-​board service was just as good and friendly, and on-​board catering is exactly the same.
Overall, ANA was a pleasure to fly, and made these very long flights easy to endure. For flights between New York and Japan or other destinations in the Far East, ANA is a great choice and probably a very underrated one at that!

Just got back after dropping my son off. Unlike my previous experience with ANA at JFK airport, the agent was pretty rough. No smile, no greeting, a polar opposite to the ANA staff in Tokyo. «Will there be an electric outlet at the seat?» «No. but you can charge before boarding.» «Will there be WiFi?» «No, but you can use WiFi before boarding.» What happened to ANA? No capital investment on their planes? I hope service on air would be as good as before.
Not sure if I would use ANA with outdated fleets. Too bad as their service is great.

Did you ever try and call their phone number ?
god help you to get someone on the phone

I’ve flown with ANA Business quite a few times and their meal and cabin service have always been exceptional! Japanese airlines always score high on meal quality, I give them A+ for the food presentation and the high level of tastiness.
Unlike most American airline companies, all the flight attendants are extremely attentive, young, attractive, super polite, and nice. I mean, really NICE. I really wish American flight attendants were as nice as them, it’s a night and day difference! When I fly with United/​AA/​Continental/​Delta business class, the flight attendants don’t come around as often as the ANA/​JAL flight attendants to offer anything and are not as helpful. To top it off, one time United Airline business check in counter lady had the nerve to tell me «This is business class» when I was about to queue up. She automatically assumed I was confused with economy class because she was judging me based on my casual appearance. And even during the flight, UA flight attendant served the white business man sitting next to me first before she served me. Am I too old fashioned to expect ladies first?
Anyways, the more I fly with any American airline companies, the more I prefer the Asian airline companies. And guess what? ANA and JAL are cheaper than AA which is outrageous in my opinion. If ANA offers better price and better service, why would anyone even bother to fly with AA?
Kudos to ANA!

My parents wanted to try ANA Airways and here we are, checking in the luggage was a big mess already. They hustled us for more $$ for having 4lb overweight. Other airlines would let it slide. Do not recommend this airline!!!

Absolutely an exceptional airline in all regards.
Very nice people, exceptional cabin service and seating, superlative flight crews and exceptional on-​time performance. In over 43 years of flying with them, other than weather, I’ve never had a complaint about their service.

I flew with ANA Business from Narita to JFK for the first time in a few years. The Japanese meal on UA Global First from Chicago to Narita the week earlier was just awful but in contrast the Japanese meal on ANA Business was utterly delicious. The breakfast especially was extraordinary, catered from a 2 Michelin star restaurant in Japan. What airline does that??? I’m definitely going back to ANA…

the one relief after that god-​awful UA flight. due to looong delay, missed an onward journey via ANA at Narita. upon arrival, reps were at the ready with beverages, hotel-​meal vouchers, rebooked tickets, an escort through customs then to awaiting buses. the efficiency of ground and flight crew (typical of asian airlines flown) was second to none, the contrast with UA a welcome extreme: next day departure on time, in-​flight service and amenities impeccable.

Relaunched in 2011, they claimed to be the first ones who can cook and serve rice in the skies!
Well, kudos to ANA for that.
Their food even on airline standards are decent. Staff are friendly and average legroom between seats and just all aircraft bound to Asia, have updated their DVD entertainment.
Will definitely fly again with them!