Mac Made Easy

Kailua-Kona, United States

4.1

17 reviews

Accepts Credit Cards

Contacts

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Telephone:
+1 808-327-6001
Website:
www.macmadeeasy.com
Address:
73-5618 Maiau St Ste B105, Kailua-Kona, HI, 96740
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Bussiness info

Accepts Credit Cards
Yes

Today

Today –
Local time (Kailua-Kona) 12:55 AM Sunday, June 1, 2025

Business hours

Monday 10:00 am – 6:00 pm
Tuesday 10:00 am – 6:00 pm
Wednesday 10:00 am – 6:00 pm
Thursday 10:00 am – 6:00 pm
Friday 10:00 am – 6:00 pm
Saturday 10:00 am – 5:00 pm
Sunday –

Description

Specialties

Apple Specialist

— We are your Kama‘aina Apple solution in Kailua– Kona

— We sell all Apple computers and iPods and iPads

— We are certified and trained up to Apple’s Standards

— We are locally owned and opperated

Certified Apple Repair Center

— We honor Apple Care Agreements

— We use Genuine Apple parts

— Trained and Certified to work on Apple Computers

We do iPod, iPhone and iPad Repairs!

— Broken Screen? We can fix that!

— Battery needs replacing? We can fix that!

— iPod not charging? We can fix that too!

Training

— Let us get you trained on your new Apple Computer

— We offer 1:1 training with one of our Apple Product Professionals

— We will be offering free group workshops once a month

History

Established in 1992.

In business since 1992, Mac Made Easy has spent the intervening years providing the best Apple Macintosh support and has grown, as a company, to encompass the diverse responsibilities that such a reputation entails. Providing onsite and carry-​in warranty services, general repair and maintenance, and retail sales of new computers and computer equipment, Mac Made Easy aims to be your one-​stop-​shop for all things Mac.

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17 reviews of Mac Made Easy

No registration required
Place rating: 3
Kailua-Kona, HI
They should be a little bit more helpful when it comes to products that they don’t deal with but are part of Apple. Even though there’s nothing they can do they can help people take the right steps to fixing or contacting Apple. Being as there is no Apple store on the island they should represent a little better.
Place rating: 5
Kailua-Kona, HI
I’ve been using Apple Computers since the Lisa in 1984. I’ve lived on the Big Island since 1991. Mac Made Easy is the only place I’d go for service and repairs for my Apple devices. I’ve tried several others over the year but none have equaled MME’s. Bailey, Jill and Evan are top notch at their jobs. Especially Bailey the repair guy that goes the extra mile to be sure every detail is completely covered.
If you need Apple sales, service or repairs in Kona do not waste your time with the other, safe way companies. Go to Mac Made Easy.
Place rating: 5
Livermore, CA
Had my iPad lock me out while on vacation, called the lady Jill I believe her name was she was honest, and forthrite. They took my iPad in restored it and got it back to me in a flash. They could of easily charged me three or four times what I paid 20.00. It is hard to find folks that are honest so when you do they are keepers.
Place rating: 1
Kailua-Kona, HI
I used to go here but last year (or maybe longer) they got a new surly crew in there and I now call it «Mac Made Hard.» It’s probaby a great place to go if you’re under 30, but if not they throw around computer lingo and look at you like you’re stupid while they fiddle with their iPhones. I was stunned at how sullen they were. I won’t go back there. Too bad, because I loved the other guys.
Place rating: 2
Honaunau-Napoopoo, HI
Took my unresponsive MacBook (out of warrenty) to be assess, paid the «check in fee» of $ 60.00 plus tax. They could not find issue after they charged it with their cables. Took it home and it would not start. Long story short they never did diagnose the problem despite several (4 – 5, I forget) returns to them. They just kinda lost interest. Plus got that «oh crap» looks on their faces when a middle-​aged woman walked thru the door. I never got unpleasant nor impatient with them, despite the fact (which they knew) it is 2.5 hour round trip for me to get to them, and I did by a remote keyboard from them so I could use my ipad while this was all going on. So they didn’t loose.
Finally got on phone with Applecare and got «check in fee» waived at other Mac affiliated store in town. They dx’d problem within 24 hours (logic board) and they got a fairly hefty repair payment. So far, all is good with that repair. So the Mac Made Easy folks were neither interested (or maybe not competent?) in really finding the problem, and I wasted hours of driving time and weeks of not having a functioning computer.
Place rating: 5
Seattle, WA
Wow, I had a issue with my lap top while on vacation and this place fix my issue in less than 24hrs. Amazing customer service from a very friendly staff that understood, isolated my issue and fixed it when I needed my system back in a hurry.
Should you be in need of cable’s, cases or a new used system they have it.
I highly recommend using them if your in need of help.
Place rating: 5
Kailua-Kona, HI
Great, fast service, took my late 2008 MacBook in for a upgrade got it back that same day!
Place rating: 5
Kailua-Kona, HI
Can’t say enough about this place. They are reasonably priced, really knowledgeable, very polite, & fast! They’ve been my mac guys for 4 years & I couldn’t be happier. Never had an issue they couldn’t fix & fast to fix it too!
Place rating: 5
INCLINE VLG, NV
Only the left channel was working on my iPhone five. I called Apple, and they couldn’t help me. I took it into these folks, and they quickly found the balance control was all the way to the left. They fixed it for me in a few minutes, and didn’t charge me a dime. Great people!
Place rating: 5
Kailua-Kona, HI
I’ve had to get my iPhone fixed twice here & the guys were super helpful, fast and resolved the issues. Very happy with this place & glad there’s a good place on this island for Apple issues. Thank you!
Place rating: 5
Kailua-Kona, HI
Just took my MacBook Pro in to get fixed. They fixed it in less than a day! This is the ONLY place I will bring my Apple products in Kona. They have helped me with many issues I have had and always go above and beyond to make sure I am happy. They are friendly, fast and very helpful!
Place rating: 3
Kailua-Kona, HI
This is the place to go… So happy they’re here in Kona. Service is the super best you can get any where, always friendly, greets you with a smile and to top it off they know their business. If you have an apple product that isn’t working right, take it to «mac made easy» Evan along with his assistant do a great job… if it’s something small to fix in front of you, there won’t be a charge. Try them out, my hats off to them for a job well done all the time.
Place rating: 1
Kailua-Kona, HI
BAD CUSTOMER SERVICE AND RETURN POLICY
Unlike a real Apple store where you can return your purchase within the first 2 weeks for a full refund, this store wouldn’t even give me a replacement Macbook when the new one I bought turned out to be a lemon.
Within the first week of owning my Macbook Air it was crashing constantly. The store wouldn’t give me a new one as replacement, but instead wanted me to turn the Macbook in to them for them to repair, which could have taken a week or so for them to finish. Eventually the store decided to exchange it for me after Apple contacted them multiple times, asking them to exchange it for me.
Place rating: 5
Carson, CA
Where do I began…
I am so happy that my friend’s told me about his place and literally took me here for my MacBook Pro issues although I was so hesitant. Honestly, I didn’t want to even bother coming here because I thought I was going to get charged far more than I could afford.
I’m from California and prior to coming here I went to an Apple store and they informed me of all the repairs needed and the costs. Long story short, Mac Made Easy had the friendliest and most positive service I have ever received at any store and I went from doubtful to hopeful quickly. (Thanks Evan!)
They covered my battery replacement costs although it was a month past warranty. I didn’t even know there was a 3 year battery warranty. Apple didn’t even tell me about that!.. Of course.
Mac Made Easy also reseated my trackpad for FREE! It had started to lift because of the swelling of the battery, but they fixed that no problem as well.
I guarantee you won’t be disappointed if you come here.
–Written on my new and improved MacBook Pro that I got back today ;)
Thank you Mac Made Easy, you guys are awesome!
Place rating: 5
Los Angeles, CA
It took over a month for pc911 to look at my mac book, it took evan 24 hours to fix it.
Place rating: 5
Laguna Beach, CA
If your on the Kona side of the Big Island (they also have a location in Hilo), this the place to go to pick up ur Apple hardware, software and accessories. While visiting the island I needed to get a new Apple AirPort Extreme WiFi router for my Mom’s place. I went by and was quickly greeted by a helpful employee who quickly and politely showed me the routers and explained the differences. He asked about my set up and offered some sage advice. Been all over the island and you know that sometimes customer service is nonexistent. Well good news the folks here know how to treat a customer.
Also noticed they had a full array if Macs, iPods, but no iPhones. But they do have iPhone cables, cases and screen protectors.
Place rating: 5
Honolulu, HI
This is a gem of a find for anyone looking for an Apple product on the Big Island’s Kona side! Think of it like going to your nearest Apple Store, but even better because you’re supporting a locally-​owned business with a longtime commitment (since 1992) to service Hawaii’s Apple/​Mac/​iOS community
There is plentiful parking just outside the store’s front doors. The customer service is always friendly when I come here and I’ve only actually bought something once. It’s never been busy here when I come, unlike the Apple Store, so you can feel free to take as long as you want to browse because you won’t be competing with other customers.
It’s an enjoyable experience to come here.