I am very disappointed in the commissaries leadership. I have written to the director. But he has not seen fit to even acknowledge that I wrote. Why can’t we have paper bags? They have been out since Sept. Must be a very slow boat bringing them. Why can’t we have more checkouts open when the queue is back to the milk section? I have staffed large hospitals for years, I knew when the busiest times were, the peak hours and the days that we could expect to have a large influx of patients. it is not rocket science, yet on New Years Eve when the store was to be closed the next day there was ONE checkout open. There are lots of people walking around with badges on but, not one could man a checkout, not the best use of personnel . yes the prices ate good but the service is terrible and don’t ask any of us about the deli department, they are just rude and very unhappy employees.
S. M.
Place rating: 1 Wahiawā, HI
Grumpy deli workers… esp. The big girl… No smiles and ignore my requests. She wasn’t happy being a deli worker I guess.
Darin H.
Place rating: 2 Honolulu, HI
Service here has gone down hill really fast. I usually shop at Hickam or Schofield as they’re both top notch in both selection and service. My experience today was HORRIBLE! I was unable to find a few items that I needed, so my son and I thought it would be a good idea to get some meats and other stuff to have a BBQ instead of what we had originally planned for dinner. After about a half hour of shopping, we had what we needed and proceeded to the check out line. When I attempted to check out, the cashier was unfamiliar with how to process one of the coupons I needed to use. Rather than hold up the line, I simply told the cashier to remove the item and proceed with the check out. Rather than do as I requested, he decided to ask someone in the office for assistance. The lady came out and was clueless as well. I told her that I’ll pick up the item on my next visit. She refused to honor my request and said that she would find a manager. At this point, I was rather disgusted, so I simply left the items at the check out and left the store. I’ve had issues here in the past with inattentive and incompetent cashiers.(Few times they charged me for«organic» rather than standard produce, other times they’d mess up on the produce codes and charge me for different produce all together.) I’d like to see this place improve by properly training their cashiers. The baggers can use some quality training as well. Few times they would put cleaning products with my milk or put my eggs and other fragile merchandise with canned goods. This commissary sucks. I’ll refrain from shopping there for a while. Hopefully they’ll improve over the next few months. :-(
Paige S.
Place rating: 3 Kaneohe, HI
If you’re reading this, you’re probably military affiliated so I don’t need to go into all that for you :) From what I understand(not tried yet) you can bring one non military guest to this establishment, unlike its sister on pearl harbor/Hickam. This is Hawaii and the price of something here is NOT the cheap price you remember from you previous duty station. So, account for the Hawaii tax and the fact that it is cheaper than anything else you will find out in town. My issues with the comissary here are with the selection of food. Produce: it seems limited, and doesn’t stay fresh too long because of the tropical weather. Organic/Health Foods: You actually will find more of these things out at Down To Earth, Wholefoods and Vitamin Shoppe, the selection is very small and they don’t carry the normal brands that other comissaries do The things I LOVE, are the fresh fish section and the reduced meats. You just can’t beat those prices for gooood ingredients!
Michael M.
Place rating: 3 Honolulu, HI
Can’t beat the prices here for obvious reasons. Produce is lacking variety and is not very fresh. Great meat selection and I like the single serving portions of ground beef. I was there with my family over the weekend and a woman stole a case of Hawaiian water from my cart while I was having an allergy sneezing fit. Too bad that this happens even at a marine corps base.
Dan N Kara R.
Place rating: 3 Kailua, HI
Love the case lot sales
Sharon N.
Place rating: 4 Charlotte, NC
Prices are nearly half of what you pay at Safeway and other grocery stores outside of the base. I miss the days when my boyfriend was here and I could get all my baking supplies cheap!(Just 2 more months until I finish school and can move up with him to TX!) Yes, the prices are good, but I’m going to complain about the quality of the ingredients of the produce section. Okay, things that get a high turnover rate because they’re popular like lettuce and broccoli I’ve never had a problem with, but I could NEVER get a fresh head of raddiccio or a good bunch of bok choy which sucks because I like to try out new recipes and quality of ingredients is key to a good dish. The seafood counter in the commissary is decent. The guy that works there is always polite and even made more spicy ahi poke for me 30 minutes to closing when there was none left. Most of the seafood, however, has been flash frozen and sold thawed out so that’s a bit unappetizing for me when you can get local or never frozen seafood from Foodland(albeit for a greater price). The ahi poke here is really good, my boyfriend scarfs down half a pound before we get home everytime. Canned goods, pasta, and sports drinks are all much cheaper to buy here. The dairy section is well stocked with different kinds of yogurts, milk, and soymilk which is nice. The meat department has a nice range of cuts, but again, the quality for these items isn’t great at all. It’d probably be better to get a costco membership and a foodvac and buy large cuts of meat, piece them out and freeze them. But it is nice to have cheap meat for BBQs when the guys that eat them aren’t picky as long as it’s been cooked over a fire and there’s beer around, haha. The deli counter makes the BEST sandwiches I’ve ever had! My boyfriend goes crazy for these too. They are GiNORmOUS! They’re over a foot long and only $ 10 for a butt-load of toppings. Also, it’s over a foot long because they use an ENTIRELOAFOFBREAD to make the sandwich. If, however, you want just a half sandwich, they won’t cut the loaf in half, instead, they’ll cut six inches off the loaf so it’s a better deal to get the whole thing instead. I’ve also had the sushi here and it’s not bad. Spicy ahi is the way to go! Oh, and my boyfriend has developed an addiction to the jalepeno cheese breads they make here as well. find them in the bakery section.
Bethany N.
Place rating: 4 Honolulu, HI
Praise the good Lord. This commissary is super close to my house and isn’t over run by people. Most items are WAY cheaper here than at Safeway or Foodland even though you don’t always get the selection. Good produce selection even though sometimes the onions look a little old and scary. but they stock tomatillos! and carne asada! and rosemary bread! They still have kids to cart your groceries out for you, another plus from the Navy commissary where all the baggers are old Filipino folks who want way too much for a tip and have bad attitudes. It isn’t my fault you’re 70 and carting my groceries out to my car. The kids are usually friendly and excited over whatever you give ‘em.