Pizza Hut

Pizza never looks as good as the commercials and the price is always higher then advertised. Always tells us it will take over an hour but always comes sooner which is a plus.

The worst service ever!!! A few weeks ago, I called and made a complaint about the service, spoke with the manager and she said that she would put a credit under my name for the next time ordered. I called this evening to order and they said that there was no credit under my name and they would call me back after they spoke with the manager… No phone call yet!!!

Called customer service at 643 1111 to order. was helped by CSR Cali who took my order. Gave me an hour wait time which I was ok with but what I wasn’t ok with was she sounded and acted like she was preoccupied with someone or something else. Giggled thru out conversation, talked to someone else while I was getting my credit card out, and had no idea I was paying attention to every detail.
First, she was rude for giggling and talking to someone else. Second, unprofessional while taking or exchanging information. Rushed, robotic, unpersonal. Third, if you cannot give the time of day to your customer than this would be the moment I would rather talk to a recording. I could have placed the order on line but wanted a more personable voice to talk to. Her knowledge of the product was on point, but her customer service skills lacked the detail, time, or attention needed. Basically, as a consumer, you want to know that your being serviced 100%.
I would have pointed out her errors but little did she know I was like her secret shopper. Honey, you got a royal F. Sorry. Pay attention. Costs you nothing but means everything to the consumer.

I frequent this Pizza Hut because of their buffet! They usually have great customer service and a good variety of pizza and salad bar items. I don’t know what was up today. No one came to check on us, I asked the manager for some condiments and never got them till I was done eating and walking to the cashier. Mind you the manager checked me out, I shared with her our unsatisfactory visit and she didn’t have the audacity to apologize! Probably not coming back!

I suggest eating in on an empty stomach to get your moneys worth. Affordable, a wide choice of different pizzas to choose from & soda fountains.

How does this place stay in business? I mean, it’s Pizza Hut, so expectations were low, but come on, at least try to make an effort!
The place was a mess, but not busy. Even if they had been busy, there were at least 8 front staff members walking around, but empty tables sat unbussed for over 30 minutes. We were not going to do the buffet, but a server had not come to our table after 5 mins. We were going to leave, but it’s hard to reason with 5 year old who wants pizza, so we did the buffet.
Nasty. What was on the line was cold and dried out, which is expected. Then the freshly baked pizza came out. When did Pizza Hut start using Bisquick to make their dough?
$ 12 per person would have been better spent on frozen pizza. Damn you Costco for closing early on a Sunday!
Last time ever.

We went on monday after12:30 for lunch. There r many people eating but no wait time. Restaurant is very clean, nice atmosphere, the stuff were nice. Foods r good salads r fresh. Highly recommend!

The pizza here is fine. I mostly order from them when we get coupons in the mail. But every time I order delivery from them, it takes an hour! Why on earth does it take an hour when I order at 5:00 on a weeknight?! Might still buy from them, but never when I need my pizza delivered.

I’ll admit that I was a little bummed that the buffet was over but the experience we had here was probably the best I’ve had in a while from any food joint.
We sat down, looked over the menu, and this cute little lady came up to her to ask if we were ready, couple times I said no, only because we were side tracked on our phones not paying attention, but I guess it was okay cause it was empty anyway.
The ladies name was Rosie, she was the general manager, she was awesome, she brought us napkins forks and placed them on the table with the plates in front, soon enough the food came out, when we got our pizza she put one on our plates. I’ve never gotten that before lol.
Anyway all in all she was a really good server and I’m sure she’s a good general manager, she made us feel welcomed! And I will definitely come back.

Not impressed. We were greeted from the kitchen by someone yelling through the counter asking if we were having the buffet. After confirming we were having the buffet she then again yelled from the kitchen for us to seat ourselves! Unbelievable! To make matters worse, the lunch buffet didn’t have a wide variety of pizzas. There were only 5 selections and two slices of cinnapie when we arrived. There was no pasta or breadsticks. My daughter asked for cheese pizza because she doesn’t like toppings. After waiting what seemed like forever the pizza finally came out. Still not impressed. They eventually brought out fresh pasta and breadsticks after I complained. I won’t be back to this location.

Sloooowwww service! Our pizza would have arrived faster if we placed a phone order. Waited almost an hour for our food. A lot of pizzas coming out of the oven but went straight to the boxes for delivery. Never mind all 10 dine in customers with children and a birthday celebrant waiting for their food! Forget all the hungry patrons. Where is the manager? Didn’t he/​she see all of us waiting? Won’t be seeing us here again!
oh, the to go boxes arrived faster than our food. 2 mins. The server did not bother clearing our table, just gave us the check and walked away!

First and last time here. We weren’t expecting gourmet pizza but did think we’d get quality better than grocery store frozen aisle fare.
Thick, odd tasting dough, limited salad bar items at buffet… not worth $ 11.50 :(

Kapolei is lucky to still have a PH dine in option! Cannot go wrong with Buffet lunch or dinner too. We took the kids and buffet included a drink and salad bar. That’s a bargain! Pizza on the buffet was supreme, meat, garlic chicken, hawaiian, and cheese. They also had the pastas Alfredo and marinara. Salad bar also had Caesar and regular salad choices which were good! Our server was nice and polite. We will def go back again or take out pizza too!

All you can eat…

I have not come here for their buffet or sit down service and to be honest, I probably never will. Why sit in an outdated place when I can just take my pizza to the comfort of my own home? I get it is a buffet but honestly with the amount of food we usually order — I am satisfied enough without needing the buffet.
We tried ordering online, it was such a hassle because it wouldn’t accept our home address. Pain in the butt. So we ended up calling it in. Friendly service on the phone. Told us our food would be ready in 15 minutes. So we waited a bit and then headed over to pick it up. We got there about 20 minutes after our call in. We paid. She told us to keep waiting. We waited about another 20 minutes for what was suppose to be 15 minutes total! I don’t mind waiting — but don’t tell someone 15 minutes if it is going to be closer to 40!
Pizza, wings, bread sticks though — all greasy, good and hit the spot. So I can forgive the wait — this time.

While waiting 20+ minutes for a mini personal pizza, we saw a guy scratching his butt (his arm was all the way down his shorts, up to his elbow), then touching plates and counters for the salad bar. I hear the pizza itself was okay. Such a long wait, though. Not worth it.

This is one of the few Pizza Hut on the island that you can still dine in and they still offer the carbohydrate over load pizza buffet.
The lunch buffet is offered everyday
11:30am-1:30pm
Dinner Buffet is offered Tuesday, Wednesday, and Thursday
5:30pm-8:30pm
With the price it comes with a serve your own self refillable fountain drink. It also comes with cinnamon pizza as a dessert and the salad bar.
Service:
There a tons of workers in the back of the counter. But only 1 maning the floor. So I wouldn’t recommend dining in for the regular menu cause this person is bussing, serving, refilling the buffet, greeting guests, and running around like a mad man.
I have 2 boys. My 8 year old son cost $ 7.11 and my youngest is free (4 year olds and up have to pay).
Unilocal 31 day Challenge: ¹¹⁄₃₁ not for the carbohydrate challenged

I remember when Pizza Hut used to charge an extra fee for to-​go pizza orders. How things have changed since then. There used to be a sit-​down Pizza Hut restaurant in most towns but now, almost all of their locations are delivery and carry-​out only.
Kapolei’s Pizza Hut is one of the few sit-​down Pizza Hut restaurants that is NOT also a Taco Bell. I’ve always found the service here to be very good in the dining area but can be slow in the kitchen (when they get busy, they get BUSY).
Give Pizza Hut Hawaii credit for consistency from location to location. Other than the occasional use of more-​than-​spec toppings, the pizza and pasta tastes pretty much the same wherever you go. The marinara pasta bake that we ordered was very good but then we like their spaghetti sauce. The bread sticks were only okay, too greasy for my tastes. Soda is self-​serve and refillable, as is the case with all of the remaining dine-​in Pizza Hut locations.

Had a late dinner there last night. We got there at 9 pm. They close at 10. We had just missed the dinner buffet ($ 12 pp). There was still a lot of food out on the buffet line. Instead of searching for a different place to eat (I’m tired of taco bell) we stayed and ordered off the menu. I remember when they used to serve different kinds of pasta. It’s been so long since I’ve dined in a pizza hut. The menu is now very plain and simple. Pizza, two types of pasta bakes, wings, cinnamon sticks, etc.
We opted for the family value meal with stuffed crust pizza. Total $ 42 for all four of us. This includes 2 large specialty stuffed crust pizza’s, 5 breadsticks with marinara, cinnamon sticks with spooj… I mean, icing, and four drinks. It’s normally $ 28 but we paid extra for the LARGE stuffed crust. The meal is actually for 2 med pizzas. They only make stuffed crust in large.
We got a super supreme on one and ½ ultimate cheesy and meat lovers on the other. both were superb. The entire meal was delicious and hot n fresh. No complaints with food or service.
My woe is while we were waiting for our food, we watched the girl clear the buffet directly into the TRASH! WHAT!!! Do you know how many homeless people that would’ve fed? Hasn’t anyone watched the 7 – 11 episode of Undercover boss? Yea yea, a homeless guy could try to sue cause they got a belly ache from the pizza. Make legal forms. If 7 – 11 can do it, why cant PH?
I could not believe the amount of WASTE our entire family had to sit and watch. It was so sad. The least they could do is take it to the BACK and dump it there. Not that it makes it better. But we teach our kids not to waste and here they are dumping pizza after pizza into the trash can. While we had to wait 20 minutes for our food to come.
1 star for cleanliness. 1 star for tasty food. And 1 star for hospitality. The rest went in the trash.
UPDATE: Went back earlier this time to get the buffet. Great food for a great price. The salads were fresh and crisp. The toppings were also fresh. The pizza selection was random but still tasty. The pastas were the best part. The alfredo is my favorite but the marinara was also just as good. $ 45 for dinner for 4 where we could eat till we popped, that’s DEAL!

actually no stars! there was a bug in my pizza and wen i turned it in the manager Rosy refused to let me take a pic after she said their would be no refund until after an investigation. The police was called and she sneered at me wen the cops said it was a civil matter. I guess she never heard of customer service!!!