Wow… I’ve managed mall based cosmetic retailers for over 10 years and this staff was talented enough to make me feel completely uncomfortable. 2 stars because the guy who checked me out was nice enough to help me choose a face mask instead of ignore my existence like everyone else.
Kiyanna C.
Place rating: 1 Houston, TX
I came in today to get a certain color and instead of the workers guiding me they rushed me. I wasn’t greeted at all and I had to find someone to help me. The first person who«helped» me told me about different colors instead of walking me to them and showing me the colors. The second person looked annoyed as if I was bothering her with my questions. I’m not a makeup guru and just needed help finding a few colors. If you want real help without being rushed go to the one in Memorial City Mall. No wonder why this store was empty on a holiday. They’re NEVER willing to give me a sample either. Everyone looked as if they came out of a bad meeting.
Rachel C.
Place rating: 4 Houston, TX
A couple of weeks before my wedding this past March I made a trek to Sephora and… things got weird. $ 400 dollars later I was armed with everything I could ever want(and MORE!!!) and had been taught by Ken, a wonderful guy at the Sephora store, how to do it all. This store is much much smaller than the one at Memorial City Mall as it is located inside the JC Penny like a little side item to your main meal, but it has all the staples, and the people are just as knowledgeable. This was my second Sephora, as at my first trip at a different location I left looking like a geisha with bright red lips, super white skin and glitter everywhere. Not the look I was going for for my wedding day. Or ever. I felt that Ken really listened to what I wanted and helped me figure out how to get there. He even threw in a lot of freebies and a hug. Now if that’s not service, I don’t know what is.
