Cocoplum Appliances

Totally concur with Larry P. from Keene. Service Dept is a joke. Problem with our gas cooktop — leaking propane. They suggested we call our gas company, who came out and diagnosed the problem for a fee. Bad cooktop burner valve. Called Cocoplum’s told that to order the part, we needed to provide them a «complete» model # — we bought it from them, why wouldn’t they have that information??? Anyway, moving on, told on Saturday by service dispatcher that part was ordered overnight would have on Monday and repair scheduled for Monday 2PM-​4PM. We were skeptical, but hopeful. Call came at 1PM on Monday that package with part is «lost» and repair would not happen until after the holiday weekend. Asked for tracking number — they could not (would not??) provide one. Hmmmm… So, we have a cooktop, purchased from Cocoplum’s that is under warranty and we can’t get them to come to the house and do a diagnostic service call, we had to call our gas company. Now, it appears we are being told stories, that require a great amount of imagination. We will leave it at that. But, if I wanted to BUY a new cooktop today, I am sure they would have one that is not «lost.» But to service one — forget about it!

Good place to buy appliances, negotiated price. Staff pleasant and helpful. However repair end not good. Repair person misdiagnosed my problem as plumbing. Plumber brought in and accurately diagnosed the appliance problem. Then I had to get someone to repair it. Coco did not charge for visit but I ended up with two fees.
Buy appliance here, look for independent repair when needed.