The Home Depot

I’m kinda surprised that this store has gotten only four reviews (with 2 more being hidden) and that we have guys driving all the way up from Hartford no less to deliver kudos. Strange.
As for me, I go with those who have had problems with the people in this place. I used to like the place but as time goes by I find it harder and harder to find anything that even comes close to the excellent staff and management team one reviewer talks about. My experience has been that over the years the staff just gets ruder and ruder and those who are supposed to be managers become less and less worried about how they treat customers. I used to think that if a Lowes came to town that would drive them out of business. Now I think the managers and staff will do that all by themselves without any outside help at all. I’m getting tire of having the managers there just sort of blow me off whenever I try to tell them about the rude behavior of their employees. Their prices are not that low enough to make up for the sort of guff that gets thrown around here. Apparently seeing all the businesses in the Keene area that have been closing down hasn’t set off any alarms there. As for me, I’ve moved on. Keene is fortunate to have a number of places where one can get everything Home Depot is selling. At a good price and without the headaches that you can get if you shop at Home Depot.

This home depot was a waste of time. We drove 30 minute s to buy patio chairs because the website said they had 22 in stock. We didnt find any, and 3different staff people just shrugged at us… well, no actually. One said he’d look and then went and sat down at customer service (he wasnt working, just hanging out) and another mansplained how to use the Home Depot ap so we could buy the chairs online. Ill never bother making that drive again.

This staff is really on point, I can’t recall a Home Depot that is better run than here, they really have their shit together and it shows. Very friendly, always looking to asking you how you are doing or what they can do for you. Granted, they get busy as all locations do and there are not enough people to wait on you right when you need it but that is the exception not the rule.

Excellent staff, and management team. I have never had such great service, or care from a «big box staff». Many transactions such as returns, damaged tools, and other all handled with ease.

Love a good trip to the Home Depot! This one is pretty standard like the rest, the nursery is a little sad, but the paint department is my favorite I think because the staff is SOOO helpful, friendly, & go above & beyond.

In an area that has a multitude of other hardware/​lumber options there is no reason to go to this Home Depot. Even if this were not the case there still would be no reason to go. Unfriendly, uninformed staff are rude and not in the least bit helpful. Every time I give them another chance they blow it. I was there yesterday and purchased a large ticket item and when I came back out front to load it they had sold it again to another customer! I then had to go back inside and get it credited to my card. Not once did one of the three people I was dealing with try to make it right. I am not a person who shuns large businesses simply because they are not the «little guy» but this store is truly the worst