The Home Depot

I started my project in great spirits, I was making a basking area for my aquadic turtles, simple enough, did the research, wrote down the materials needed.
2 terrocotta; 8″ pots (which dispite what the Website said, it didn’t have any in stock, so I ended up buying the at Fred Meyer for 1 penny more, but at least they had them)
1 tube of Aquarian Safe Adhesive Sealant
3; 9“X12″ slate tiles (one of them cut in half to make 2, 4.5“X12″ slate tiles) I need one cut tile, I am not going to buy or rent a wet saw for one flipping cut, I was told by a bunch of people that Home Depot does tile cuts for free, but when I got there, looked and looked, still looked, 20 minutes later, finely found an employee, only to be told she didn’t know, so she walked me down to the blinds, where another employee (who was already with a customer), then was told he would know ask him, so I waited, and waited, and waited, finely 30 minutes later, he got back to me, only to be told that they don’t do cuts for tiles. So, I bought the materials I needed hoping I could find something inexpensive to cut the single tile, nope never did, This was a huge waste of time, tomorrow I’m going to take it all back, and then I’ll go to Lowe’s, McLendon’s or Ace Hardware to see if I can get the adhesive and 3 tiles with one cut in half, most awful customer service ever. I’m thinking I’m done shopping at Home Depot

This place has pretty much everything you need for home improvement/​yardwork/​etc. It’s basically the homeowner’s paradise. I never come here for my own intents and purposes, I’m usually dragged by my boyfriend… The reason why I love this place? It smells like wood (I know, weird) and I LOVE IT.
Reason I’m not giving it 5 stars is because it’s not exactly that fun to me… Sorry…

Always a challenge to find someone to get some keys made. But once you do they are friendly.

We placed an order on June 25 for a top load (5.0) LG washing machine and matching dryer. Delivery date was July 7, 2015. Washer and dryer arrived by your contracted delivery service. The technician started a «practice run» saw that it started and then left. During the draining function, the washing machine dumped the entire load of water onto our laundry room floor and hall carpet. After cleaning up the mess, we contacted your delivery service. Three hours later they came to pick up the machine promising that a new machine would be ordered that day and we would have it by Friday (July 10). I called each day to check the status and was told, LG has 24 hours to respond. Next day, LG has 48 hours to respond. After repeated attempts to get information from LG and your delivery service, I began calling my nearby Home Depot stores in hopes a store manager could help. I first contacted the Tukwila, WA Home Depot and was told by the store manager that there was no record of our purchase and that he cannot assist in issues concerning online orders. He said to call another Home Depot location (Kent, WA). I immediately called and spoke to a store manager, Brandon Harris. Again, no record of our purchase and that Home Depot stores cannot help with anything purchased online. I said repeatedly that when you call customer service for online orders, you are directed to call your «local» Home Depot. He said that information is not correct and he could not help me.
I called another customer care number (1−800−466−3337) and spoke to Seanna. She was patient as I explained the issue and transferred me to Alex. Alex spoke to her manager and offered $ 200 off and that she personally spoke to LG and the earliest they could get a washing machine to me was July 18. I called LG immediately after that conversation and asked if another washing machine would be available because I could not wait until July 18. They said the washing machine was ready and would be at the delivery service on Sunday, July 12. They said the issue wasn’t LG, but that Home Depot’s delivery service had us on the bottom of the delivery list because of the 4^th of July sales deliveries.
Seriously?
Your delivery service says they haven’t gotten the machine. LG says it was delivered. Which story is true? Either way, I’m going on 19 days without a washing machine and absolutely no idea when Home Depot is going to delivery the machine I paid for. It seems there is no accountability for your online orders and no one knows how to provide customer service.
The kicker came today when I called your customer service line again to see if there was an update, Samailia (wouldn’t provide her last name) was extremely rude and said, «Well, if I could push a magic button and help you I would — but I can’t.»

If it wasn’t for convenience I wouldn’t shop here. Is it because I’m not 50+ that I have workers ignore me? When I don’t need any help coincidentally seems to be when I usually receive help.
I believe they went through a mass firing and hiring recently because they seem more clueless than 6 – 10 months ago versus now. My fiancée and I have spent thousands of dollars here in the last year since buying our house. The assistance I have received is beyond horrible.
I will say this, there is a few competent cashiers here and that’s why I’m giving it two stars. The majority that work on the floor are just bad.
Last weekend I ordered about 400 dollars of stuff online. I get there to pick it up and I’m waiting behind a customer in the «internet pick up» spot with a huge sign above it. I called before I came to make sure my items were there. After almost 8 minutes I realize this person isn’t picking anything up. I ask loudly if this was the internet pick up. The employee says she’s helping this customer order online and I had to get rude to pick up what I already paid for and waited 3 hours to receive.
The point is, this customer could have been helped at another computer by another employee… this line was marked to pick up items for those of us that have already paid. There was a family waiting behind me and another customer by this point. The employee was rude to me but I didn’t want to deal with her manager. She checked my ID even though another employee literally checked it in front of her 10 seconds prior.
I’m not the kind of guy that goes around yelling in businesses and I hate getting upset. However, I don’t come to this store expecting any help or expert advice on anything. I come to buy and get the heck out ASAP.
I’ve been to other Home Depots in the past that are much better but I don’t want to drive when Kent, 167 and 405 seem to have a lot of horrible drivers on the road.

Poor customer service kent Home Depot. After waiting for 5 to 10 minutes for someone to come make me a few keys, I’m heading to Mcclendons.

We went to this store ready to buy a washer and dryer and take it home that night. We asked a worker at the front if anyone could help us. 45 minutes later after listening to workers fight over who knew how to do appliances and someone should get fired (really professional fighting in front of customers) we were told none of those floor models were in stock anyway! We drove to Lowe’s and took a pair home that night! Service!

The staff there are COMPLETELY Rude. I recommend going to McLendon Hardware right down the street. Home depot Hates their patrons.

I will say that there are four people there are kind and helpful: Britta in the paint department and her coworker in the same department, the tiny little brunette girl… don’t know her name. There is a gentleman in the lumber department who is absolutely kind as well. He is probably 27 and 5’8 with light brownish blond hair.
Otherwise, the Asian chick who does returns is an airhead and has absolutely no manners. None. She couldn’t figure out how to do a return one day and instead of calling for assistance, she told me she just wouldn’t be able to do it: I had to drive to another location. NOT COOL. There are several cashiers I would fire if I could. I have stood and waited 20 minutes after having a cashier and two different associates from other departments try to get a hold of the person who is supposed to be in the department where I need help. Is that okay by some standard?
There are even a handful of men who work in hardware and lumber that act like you should just go home and not come back. Wish I had names, but the brunette man who is well over 6 foot and 250 lbs… jerk! The very young guy who strolls around doing absolutely nothing but rolling his eyes… lucky you’re not my son, I would be ashamed. The only other males who has been helpful other than the totally nice guy who cut my lumber was the Asian kid who looked to be in his early 20s and the foreign guy who wears bright orange shoes to match his apron. I’ve noticed some things in three locations I frequent: 1. there are almost no African Americans employed. 2. White men and women over 30 years old who work there are absolutely useless for customer service.
Wanna know what else I noticed? A cashier rip up my receipt after a return and then lie to me about it after I walked back for it and say I think I am supposed to be able to keep it in case there are other items that need to be returned. She blatantly looked me in the eyes and said she didn’t have the receipt and all I could do is walk away, seeing it sitting on the very top of the trash in the can. I couldn’t believe she had the audacity to lie rather than offer to tape the thing or reprint it somehow, so I just left.

It’s been my experience that customer service fluctuates quite a bit from big-​box store to big-​box store.
I have nothing but good things to say about every encounter with this Home Depot’s staff.
Haha! I can make just about anything dirty.
Keep up the great customer service!

Worst Home Depot I’ve been too. I feel like the manager picked up his employees at the bus stop on the way to work. During the day on week days it’s difficult to get help. Have to walk to the front or the end of the store to grab somebody.

It’s really hit or miss here.
I either get great service or no service at all.
The selection is great. The location is great. Just don’t ask anyone for help, unless you feel like gambling.

My favorite HD is my neighborhood one on Kent’s East Hill. Staff is friendly, accessible and so knowlegable. When I was redoing my kitchen cabinets from a sandy brown to a paprika red, the paint guy highly recommended that I tint my base primer grey, which resulted in a super-​professional end result. All the workers are ready to help you, from the garden section, to hardware, or paint, even equipment rentals, like sanding your oak floors. Five star!

Home Depot in Kent is great. They have very helpful and friendly folks working there. My whole house is being remodeled from there.

Massive kudos to the manager at this Home Depot! Consistently excellent customer service.
I have visited this location hundreds if not thousands of times and only once did I get less than excellent customer service. That one time I was there to return a rather expensive tile cutter that one of the department manager assumed I was simply buying to use it and returning it. (This happens we all know that) Fact was that the tile cutter was bought to keep. It was nice, but it had a small broken part that made it almost useless for precision cuts. The whole reason why I bought it in the first place. This part came broken right out of the box and the reason I used it was because I had a deadline to meet and no other choice. But I can understand how it may have appeared that I bought it just to use it and then return it, so I didn’t argue with the manager. In the end he had no choice but to take it back since they had no other unit in stock. He gave me a gift card for the value which I immediately used to buy other stuff.
Other than that, every other visit I have felt this home depot to be the best in terms of customer service.

Under the weather, so this will be concise.
Eh.
The few times I have been here, I have come across one of two types of employees: «The He Can Help You Over Theres» and «The Shorts Answers To Get Back To What I Was Doing Before You Cames». Both don’t make for the most meaningful experience and the thing is, is that if the people working there paid just a little bit attention and observed then it would probably make for a better experience for both of us.
There are knowledgeable people at this Home Depot. I know it. I’ve heard it. There are folks that know what they’re talking about. It just seems like the only time I wasn’t being pushed off or rushed was when I was checking out.
You know, when I was leaving anyway.
There was a gentleman who was covering for the Tools department and I was looking for a certain key. I knew make and model but, because I didn’t have any type of reference number (that’s usually on the key), he couldn’t help me. I thank him for his time and he left to do more… covering in another area. I stuck around, looked online for a few minutes, found their cross-​reference notebook, and found my damn key. Thing is, I didn’t even need homie to cut it. I just needed the key. I want 2% of his paycheck for that hour. Anyway, purchased, left, moved forward. I haven’t been back since, but I also haven’t had a need to yet. There’s a McLendon’s about the same distance away anyway.
Eh.

Every time I come in here, the service is the same. I feel I’m not welcomed into this particular store anymore because I’m Asian. I guess they don’t care about my green money because of my yellow skin. Not a one-​time thing either, by the way. It’d be helpful if they put a sign, saying «please, no Asians allowed» and we’ll be glad to disappear faster than they can imagine from their business. Thanks

Great selection of products. I was able to find healthy plants and almost everything i needed. I was able to substitute though. Nice and clean and close by.

Customer service is hit or miss here but when it’s good, it’s really good.
They tend to have a fair selection of items. It can be hard to find someone with the expertise to really help with a hypothetical problem.