Royal Shuttle Service

This company advertises ‘royal treatment’. This is royal treatment: we booked them to pick up our son from McCarran to Kingman on the 4^th Aug. His flight got in at 3:30 pm. The driver was late picking him up due to a ‘last minute’ pickup at Sunrise hospital (nasty woman) and then wait for another arrival back at McCarran. They came by way of Laughlin and finally arrived at our home in Kingman at 8:45. Our son states the driver was fantastic and went out of his way to make his ride pleasant despite the other passengers. On the 10^th when he was to return to McCarran we called to verify his pickup time as 9 pm. Bonnie called us later and asked to pick him up at 7 pm instead. His flight did not go until 1 am. We said no so she said it would be 8:30 pm. She called again 30 mins later and said 9 pm was ok. The driver arrived at 8:20. His paperwork said 8:30. On the way to the airport Bonnie called the driver. He answered his phone and put it on speaker phone so that his hands were free to drive. Bonnie then ripped him a new one making him very agitated. My son got to sit there and listen to the unprofessionalism exhibited by this woman. Not to mention even answering the phone while driving a customer and then upsetting the driver. I did not appreciate my son’s life being of such little value to these people. When my husband contacted Mike, the owner, it was very obvious to my husband that Mike could care less. He made no attempt to repair the damage done and really was not interested in details. Needless to say, we will not be using this service again. I would give them a zero but it’s not an option.

I would recommend to anyone. they were very helpful to us. our car broke down on today Sunday next to Kingman az… no taxis, no rentals, no greyhound. and they were able to help us late at night .the driver was excellent. very reasonable price for 4 people. provided door service to barstow, California .A+++++++ service …
Thank you

My mother has used Royal Shuttle’s service to Vegas on several occasions and has had excellent service. The drivers are on time and courteous. One way from Kingman to McCarran is $ 80, but round-​trip is $ 140 — a pretty good deal. Plus they will pick you up wherever you want. They also offer service to Lake Havasu.
This is a great service to have available in Kingman!