Jim Phibbs Auto Service

Knoxville, United States

4.4

Open now

7 reviews

Accepts Credit Cards

Contacts

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Telephone:
+1 865-588-3678
Website:
jimphibbsautoservice.napaautotools.com
Address:
215 Agnes Rd, Knoxville, TN, 37919
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Bussiness info

Accepts Credit Cards
Yes

Today

Today 7:30 am – 5:30 pm
Open now
Local time (Knoxville) 4:23 PM Tuesday, June 3, 2025

Business hours

Monday 7:30 am – 5:30 pm
Tuesday 7:30 am – 5:30 pm
Wednesday 7:30 am – 5:30 pm
Thursday 7:30 am – 5:30 pm
Friday 7:30 am – 5:30 pm
Saturday –
Sunday –

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7 reviews of Jim Phibbs Auto Service

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Place rating: 5
Knoxville, TN
Great mechanic. They have taken care of all of our cars for about 15 years. Jim and Jamie are great to work with. Very ethical company. You don’t have to worry about getting ripped off. Their work has always been thorough and reasonable.
When I get a new (used) car, I take it to them for an inspection. They told me, «We’re not that worried with what IS wrong with it, but what WILL be wrong with it». They then pull the technical repair bulletins for the car and review them with you. No charge.
Once I got an air condition repair at Victory Nissan. They screwed it up so bad. I refused to pay and brought it to Phibbs and got it done right. Better than the dealer? Yes in this case.
Place rating: 5
Knoxville, TN
Really good experience. My family had used them extensively and I am beginning to see why.
Jaimie (sp?) looked at a bolt I needed extracted from my engine block, told me how they’d do it, and gave me a quote. They were significantly cheaper than the dealership — like more than 100% cheaper.
I had to reschedule a couple times due to work and the incompetence of my dealership’s parts dept (another story) and he was accommodating and friendly each time.
Once it was time to do the work, they did a great job, explained what they did, and charged what was quoted.
I’ll be coming back, they’re great. For most things I see no reason to go to the dealership over Jim Phibbs.
Place rating: 5
Indianapolis, IN
New to town and my check engine light came on. I pulled into there shop and they immediately ran diagnostics on it and told me it was just my vacuum hose and should not affect engine performance. A repair shop telling you that you do not need something fixed?!? Best of all it was done for no charge and within 5 minutes. They definitely earned my business!
Place rating: 1
Knoxville, TN
Stay away — I had to bring in a van 3 separate times for what was supposed to be a simple brake job and ended with them telling me I was crazy. When I have to push the brake pedal all the way to the floor for a hair-​raising «hope this stops!» experience after you’ve allegedly «fixed» it to the tune of $ 500, it’s NOT WORKING RIGHT. I had to take the same van to another shop who confirmed for me none of the work had been done properly and I had to pay AGAIN — $ 750 total for brakes between 2 repair shops. Never again!
Place rating: 5
Atlanta, GA
My daughter (a UT student) called me and told me her Jeep was overheating. Not living in Knoxville, I turned to Unilocal for help in finding someplace where she could have her car towed and checked out. I found Phibbs and gave them a call, and they were very understanding of our situation. Within a couple of hours of getting the car, they had diagnosed the problem (water pump) and provided what seemed to me to be a reasonable price. Although they didn’t get the car until mid-​day, it was ready for pick up late that afternoon.
It’s nice to know that if she has any more problems, she has someplace local that we can trust where she can take the car for service.
Place rating: 5
Knoxville, TN
My Volvo was showing the brainless «engine service» codes intermittently for months. Craig at Phibbs scanned the computer, diagnosed the issue and suggested an inexpensive «let’s try this first» solution before resorting to replacing expensive computer modules. His advice worked, and my car is running great.
Plus, he didn’t charge me markup on the part, and I was in & out in an hour. (I did set an appointment ahead of time). Nice people, friendly atmosphere, clean shop, free wifi, family owned. Only negative I can think of is the nearest coffee shop is nearly a mile away, so you’ll have to wait onsite or arrange a pickup.
Place rating: 5
Knoxville, TN
Apart from oil changes, this is the only place I will take my car for any problems or repairs. They are always super friendly and honest. I have also many times gotten quotes from other area shops and Phibbs beats their prices every time. I was referred here by a friend years ago and am so grateful to have found a mechanic that I can trust and does great work on my car and has a fair price.