J & S Beauty Supply

Ha you’re better off buying at Tj maxx! If you love expired and overpriced products this place is for you! My favorite find was Paul Mitchell red color shampoo. I work for Paul Mitchell, this product was discontinued about 10 years ago and has a shelf life of 18 months. Even if this is the real deal, which is unlikely considering the majority of this stores products are diluted or something else, it’s 10 years old. Gross. Makes me so mad.

too bad I can’t give them a — star. Absolutely overpriced– bad products. I will say bad products because the brands that they sell in that store are not the products of those brands. The bottles and products are expired and UNSEALED! so yes… they probably are refilling them.
Bad customer service, like everyone on here also mentioned.
The La Jolla chamber of commerce should kick these people out of the village! They reflect terribly on La Jolla Village and all of the surrounding stores that actually provide quality products.

Horrible overpriced beauty supply shop. The worst customer service I have ever experienced in a retail store. The clerks are snotty and almost hostile if you ask them a question. Amazing that they can survive. I guess they can because they’re the only beauty supply in La Jolla Village. They have a good range of products, but I only go in there when I am desperate and have no other choice. Avoid if possible.

Horrible filthy place that sells expired expensive skincare. Perfumes are all old and several on the shelves were leaking thru their packaging. Disgusting dirty testers. The workers don’t help or say hello, they just speak in their foreign language to each other and ignore customers. You have to beg for assistance. Selling haircare lines that are not supposed to be sold outside, of a salon, so no authenticity of what you’re getting. The owner, an Asian Man with a big Jade necklace, will promise you can exchange product if it makes your, skin react. When you try to exchange, the saleswoman will not let you. The owner is then very coincidentally «on vacation» and, cant be reached. How convenient. The sales ladies will say No Exchanges and, then leave you and ignore you. Horrible place. Should be shut down by the BBB or Board of Health!

I have been going here for YEARS only because of the fantastic selection of hard-​to-​find products. Expensive but worth it to get my favorites. Would love to give it 5 stars but service is indifferent at best. I know this isn’t a one time thing because I am there every couple of weeks. Usually feel like I am intruding when I ask a question. With improved service, this would be a five star review!

So overpriced. As a hairstylist we generally get wholesale prices and the mark up is generally double but this place it triple. It’s insane.

I walked in and found my favorite toner and bought it along with a bottle of shampoo. I bought 2 items and was overcharged $ 10. They have those old registers that doesn’t print out and list the actual items being bought, just the price and the total on register tape. I noticed there were 3 items on my receipt, one of which was $ 10, so I asked what this was and I think she made a mistake. I don’t know if she didn’t speak english because she gave me a stare down with no response. How awkward. So I nicely asked to speak to the manager and a woman appeared from the back. She tried to fight me on it and I showed her I only had 2 items in my bag. I mean really? If it is difficult for the business to read their own receipts easily then there really is no recourse if you ever buy anything here.
Then eventually she huffed and rolled her eyes and refunded me $ 10 and slammed her register shut, while the first lady continued to stare me down. The total of my 2 items was supposed to be $ 35. Did they really think I wouldn’t notice it was $ 10 over?!
and then to make me feel like it was my fault some how. It felt like I was in the twillight zone. The entire experience was really disturbing.
I don’t know how many customers they are skimming off of each day. La Jolla is full of rich people who may not care to check their receipts for small purchases. If you do choose to shop here, make a mental note to calculate the total of your purchases before checking out at the register.
I will not be shopping here again. Anything they sell here can be purchased online and shipped to your house for less than what they offer in the store.
I will NEVER step into this store again.

I have written so many five star reviews with only one negative .This is my second. I have been an excellent local and repeat customer since the store opened in La Jolla.
I love to support our local small businesses and know how very important it is to be good to customers as we have a local business as well.
However, after my recent visit and conversation with first the sales person and then the owner, I will no longer be a customer of theirs.
I purchased my fifth curling electric hair dryer for $ 50 and since they didn’t have the same as my previous one, I tried a new one but went to return or exchange it because it isn’t good at all. I had not kept the box because I didn’t think about the possibility of it not working well. I was told by the sales person that the owner would not accept a return for it without the box because the vendor would not let him return it and he could not sell it to another customer without the box! Yikes! Resell to someone else after having been used?? And not stand behind a long time and loyal customer? The owner never did call me as the salesperson had said he would later that day so I called him and he said absolutely no exchange or return was a possibilty. The profit he lost on a $ 50 item was a mere pitons compared to the amount of money I spend annually in his store. Now I know why I have never seen a local in the store. They must depend on tourism rather than on repeat customers.
That’s too bad.

Out of date products. Dusty. Poor customer service. Expensive and overpriced.

My Mother and I have been shopping at this beauty supply store for over five years but will no longer be taking our business there after the terrible service we received earlier today. We were attempting to exchange an unused product for a similar, more expensive product but were unable to do so because the lady at the front desk kept insisting that the product had been used. We wanted to speak with the manager and she gruffly replied, «Come back in after 4.» We called after 4 and spoke to Johnny (the supposed manager) who proceeded to treat us even worse than the ladies in the store. After I complained about the poor service we had received he raised his voice and said «The customer is not always right. They always think they are but that is not the case!» I agree that the customer is not always right but it is extremely unprofessional for a business manager to state those words to an actual customer! There are plenty of other beauty supply stores in the city and I will gladly take my business to another one that shows more respect to people who fork over their hard earned cash for their products.

Lots of variety of higher end hair care and even facial care products for both men and women (of course mainly women). However, the pricing here is pretty expensive. I’d recommend shopping around for cheaper pricing elsewhere. The customer service was bland.

Don’t waste your time or money at this expensive beauty supply.
They are only too happy to take your money, but if you ever have a problem with their products, GOOD LUCK! My advice: Run, Don’t Walk!

4 stars for a great selection and the fact that they carry my favorite hard to find shampoo.
Not the most personable proprietors but I’m not going there for social chats.
I really do like how many products they carry that I can’t buy online