ACT II

My husband and I brought some of my clothes in today for resale. I don’t know why there have been so many negative comments on Unilocal about the customer service. We were treated very courteously by all three of the women working at this store, especially the two women who evaluated my clothes in the back and gave me a fair price. We enjoyed speaking with them and visiting with their two small dogs. It was a very pleasant experience. The clothes they didn’t purchase get donated to helping women in Mexico. I’m a big fan of this store and it’s mission. The customer service was great and respectful. With customer service this good, we will return. Please don’t base your decisions off of other people’s negative reviews as you don’t always know the full story, try it for yourself first.

Love Act 2! I always get great compliments on the clothes I buy from the store. Everything is unique and I love the happy smiles I get from the staff. They are very helpful and know me by name. Love that they have a little girl area now too and so does my 9 year old! I just sold some clothes and everything was fair. I love the 20% off emails. It will always be my weekend go to for fun shopping and great prices!

The customer service here is very horrible! «The buyer» of the place was very argumentative with me and demonstrated the worst customer service that I’ve ever dealt with in my life. I understand if you don’t take walk-​ins but at the same time if it’s completely empty, wouldn’t you make an exception to your rule? Hence, good customer service! Word to the wise maybe it’s a good idea to go back and get a degree in business or customer service skills, thanks. I will definitely not ever be coming back nor will I ever recommend your business to anyone else.

All I can say is rude. I have tried 3 times in a row calling at their call time and have never been able to get an appointment, which would be fine if they were nice about it, but every time I have been cut off before I can even finish speaking with an attitude no less! They act as if they are doing everyone a favor by existing. No thank you, I will sell my clothes on ebay and not have to abide by strict rules to call in and plead for an appointment from people who don’t seem to want anyone’s business.

I am wriing this as a seller with over 12 years on ebay and consignment experience: First, It is virtually impossible to even get an appointment to bring your items in. Start hitting redial at 9 and hope they can fit you in. I tried for 3 Saturdays in a row before I was finally given an appt. What a waste of time! They definately do not offer a fair value on your items. I had designer purses they wanted to pay me $ 5 for — I can sell on ebay for at least $ 50!!! They claim to be looking for «current» items, however after browsing the store I saw more stuff in there from the 80’s than even this current decade — actually saw some great Halloween «costumes» ;) I would never purchase anything sold in this store — tacky, tacky, tacky! Store is overcrowded with merchandise and the staff are rude (as stated by many other Unilocalers) and act as if they are selling couture on Rodeo Drive! Most definitely stuck in a time warp!!!
Thanks but no thanks, I will stick to selling on ebay!

I love this place. The ladies here are so wonderful! They have helped me several times pick out outfits! If you need an outfit last minute, I highly recommend checking this boutique out!

Wow, Customer Service was amazing here. They suggested items, recommended what went together. They were friendly and helpful. Act I I has the latest in fashion trends. I will definitely shop here again soon and bring my family and friends. You don’t find customer service like this very much. Highly recommended. :)

if I could give zero stars I would. They completely devalue your clothes just so they can mark them up way higher in the store. Also it is impossible to get an appointment. for selling this is 100% not the place to go they offer little to nothing for purchasing price. I sold a few prom dresses miss me jeans and some other items and was told that everything together was only worth $ 65 dollars, not being educated in the market I figured it was better to take what I could get. When I went back in the nest week one of my dresses was marked up to $ 250! the dress itself was only $ 400 originally! total rip off DO NOT sell to them. you have been warned.

Great prices! Friendly staff! Constant turn over of new merchandize! Fun scores ranging from joes to jimmy choose!

I had a great experience shopping at ACTII. Everyone here was very friendly, helped me find cute outfits, encouraged me to try things out of my comfort zone, that I ended up buying. It was a very good experience all around! Thanks!

Very very rude. I came in with my grandmother to sell some of her old suits and the first woman called us the «people who were really late» even though we came on time for our appointment. The next woman at least helped my grandma and I with the suits; as we had at least 20 in our arms. The last woman who owned the store barely looked at one of the suits and said they were «too old to sell in the store» and walked away. How terrible! I understand that she can’t sell them at her store, but show some respect to your customers! I will never recommend this store to anyone. I wish I could give a negative rating.

This is my favorite place to shop in San Diego. The customer service is outstanding and they only buy the best things! It’s thrift shopping with only good buys! I get workout clothes, shoes, work dresses, designer jeans and more. They are truly the epitome of a small business that strives to please their customers! I would recommend this to anyone who loves quality without breaking the bank!

I have been shopping at act 11 for the past 22 years. During these years my size has fluctuated between an 8 to a 16 and back again. Thanks to this store I was always able to dress fashionably and for pennies on the dollar. The best part of my experiences always include deanne, Dolores and andrea! They have become my own personal sylists. When I am in the store they find outfits and accessories that reflect what I like and who I am. They give me honest feedback on how I look with the main goal of pleasing me not making a sale. I have also sold clothes to them and it has been a pain free experience. Even though the store offers discounts through email and stamp cards the prices and quality are more than reasonable. My advice to fashion shoppers who want quality designer clothes at ridiculously low prices RUN DONT WALK over to their 2 locations. It will be the best retail therapy you ever have. I know im hooked!

Yeah… if you like being treated with respect, don’t go here. The women who work here aren’t nice at all – it’s almost as if they don’t understand the term «customer service» or even «common decency». Just flat out rude workers, I’ll never take my business here again.

I’ve made a few good purchases here — a cute pair of pumps for $ 10, a sweater or two… nothing to write home about. If you have the time to sort through the stuff in not so great condition you can find stuff that’s in good condition. Though some of it is overpriced — $ 35 for a used coat from Target? Really? $ 18 for a low end, used Calvin Klein dress that someone bought new at Ross for probably the same price?
Like others have posted, selling your clothes is a weird experience. I didn’t expect them to buy everything, but thought for sure they’d buy stuff like the silver peep toe pumps from Chinese Laundry that I’d never worn, and the velvet blue blazer given it’s the holidays. Nope. She said my stuff was «too vintage.» Meanwhile their shoe racks are littered with peep toe pumps that are in much worse shape than mine and I actually saw a blazer that looked similar to what I was selling but in much worse condition.
It was odd. I certainly don’t understand her reasoning — maybe she had too many peep toe pumps on the shelves so had to pass on mine???
The accept credit cards but you basically have to pay their credit fee (they give you 5% off if you pay cash).

If you’re looking for a good deal, step inside. Or just stay outside for a while and sidewalk shop with all the affordable items on the tables. Inside there is quite an assortment of clothing and jewelry. It’s definitely not like a thrift store. This quaint shop is clean and very organized. For the size of the place, there is a surprisingly large selection of styles and sizes as well. Many items aren’t even 2^nd hand, they’re unused! And the overall prices are low with lots of great buys! Can’t forget to mention, if you even need a hat or purse, they have these items, too. Atypical, fun finds. Vintage and current trends are on the shelves and racks.
Jessica was very cordial and helpful when I purchased the cool jacket I scored. Not sure what the other reviewers were referring to about stalking staffers while you’re shopping. I did not experience this at all. There are also bi-​weekly specials and even monthly drawings worth $ 50. Overall, I think Act II has plenty to offer for anyone searching for good bargains.

I came here for the first time all the way from alpine to sell some clothes. I didn’t know you needed an appointment. They were rude and said I could call in at 9:30 and make a same-​day appointment. I called and they said that I could only do it online so, finally I came back a week later. It took them 3 minutes to tell me they didn’t want any of it. (literally worn once or twice stuff and clean) super stengy and offered me $ 3 for my $ 60 jacket which was worn once. Waist of time and gas.

Shopping in here is like being in some sort of women’s detention center. Owners are rabid honey badgers with Nora Desmond makeup, and their drone-​like minions (read: employees) will attach themselves to your elbow and follow you around the store trilling, «CanIhelpyouwhatdoyouneedareyoufindingeverythingar­eyougonnastealstuffdon’teventhinkofstealingstuffca­nIhelpyouyou’reprobablygonnastealstuffcanIstartaro­omforyou?» until you can’t even remember why you came in to this place or what year it is for that matter.
Do yourself a huge favor and go to Fashion Exchange, less than a block away on the other side of Spring, on La Mesa Blvd. There you will find a normal business establishment that actually welcomes customers.

I originally came to La Mesa for Goodwill, as well as looking for shops that did trades for some gently used clothes. I was fortunate to drop by this place out of convenience since I managed to nail princess parking right in front of their shop.
If there’s one thing I gotta love about La Mesa Village, it’s the different shops they’ve got. I managed to get a full interview outfit here for $ 13.50! Pretty sweet, AND it fit me perfectly. To be honest, toooo perfect actually!
I’m really impressed with their collection of stuff here. Their accessories are one of a kind, but very fashionable! Although all their clothing is gently used, the owner/​shopper who picks and chooses what they’ll consign, definitely has a good eye! I can’t wait to come back here. It’s such a treat! There’s a few other things in the store that I’d LOVE to pick up.
Also, they have a good wall of shoes to look at too.

This place is a disappointment. The owner has more attitude than the most desperate of the housewives of east county.
People come to la mesa for daily deals and down to earth people. If i wanted attitudes and rip offs i would go to la jolla. Hello! Attention buyers: for a 5 star shopping experience head over to Fashion Exchange across the street or Rodeo Drive on Avacado blvd. Act II is a big mistake… HUGE! Well, I have shopping to do.