PAW Service Center

Hey guys… what can I say… these guys are cool… the tech lets you know what’s going on… Brian, always there… whether you just call with a question, or you need to get in and out. he makes it all happen there. Right now, for me… they’re pretty close to perfect (close, because I don’t want the old man behind the desk to get complacent… LOL) Thanks

Paw is one of the most loyal places to take your car. My family has been servicing with them for years. They are always honest and welcoming. I am so thankful for Brian for taking the time to look up my cars warranty before just working on it and charging me. That shows a lot about the servicing center and that they value loyalty to their customers. So thankful for that! Thank you Brian!

I had a stripped/​frozen rim stud and I was referred to PAW. I called and reached Brian and he was extremely professional, knowledgable and polite. He explained how it would be repaired and how much time it would take. I received the 1^st appointment the next day and was out within 40m. Great job PAW!

This was my first trip to PAW and I will not be going anywhere else. They truly want to make sure they do repairs right the first time. My repair was costly and took a few days, but they kept me informed and even fixed a few things extra while they were in there that will help me out in the long run. Brian and John are both awesome. I am glad to have found a mechanic that I honestly feel I can trust.

Brian and everybody there are great. They will explain in detail what is wrong and do not pressure you to ‘do it now!’. I’d definitely recommend them!

PAW Service Center was recommended to me by someone in the car repair business. I need an inspection of a car I was interested in buying from a nearby car dealership and they inspected the car the same day I called.
John, the owner was highly professional and reviewed the items which needed to be repaired, the possible repair cost, and the priority of repair. Everyone at the service center was friendly and professional and I would highly recommend PAW to anyone who needs their services.

So grateful I was referred to PAW. I just had my alignment fixed but was so impressed by how friendly everyone was, how quickly they got me out of there and the fair pricing that I’ll definitely be back. They charged me about $ 10 less than the lowest quote I had AND my bill was the exact price they quoted me. No extra charges, no tax even. He really told me how much it would be and that’s what I paid. My car is old so I’m sure I’ll have a more helpful review when something serious goes down. See you then Unilocal

I went here for the first time this week and just loved the staff. They explained everything wrong with my car so I could understand and were so accommodating to my schedule. They drove me home and worked overtime to get the work finished by the time I needed the car back. Thank you! I will definitely be coming back!

I decided to take my ‘98 Land Cruiser to PAW to have it aligned. I dropped it off when they asked, they called me and told me they needed to have it overnight. I obliged. When I got it back the next day, it wasn’t completely within spec, they charged me $ 40 more than they quoted ($ 100 total) and it still drifted slightly.
So a week passes and my alignment gets progressively worse. I decide to take it back to them to fix. I drop it off at 10AM and I didn’t get it back until 5:30PM. They report to me it’s the best they can do and that they spent a total (both days) of 4 hours on my truck with not being able to fix it. At this point, I just want my truck back and now I’m on the hunt to find a real alignment company.
Not sure about the rest of their services but if you need an alignment, don’t take your truck here. They will do an «almost» good job for you.
In response to their response (12÷9÷15): First off, I told them that I had aftermarket suspension on my vehicle, hence the reason why I came to them in the first place for the alignment. And if having aftermarket suspension is something you do not specialize in, then you shouldn’t have accepted the job. 2^nd, don’t charge more for something you couldn’t pull off. Even if I did pay you more, you obviously don’t have the capabilities to get it right. 3^rd, I have taken my vehicle to another shop and now it’s good.

I have been bringing my vehicles to John for more than 10 years. Even when I see a coupon elsewhere, I’d rather take my car somewhere I can trust (even if it costs a few more dollars.) He is honest, his staff is professional, he will work with you to make the entire process convenient for you (even pick you up and drop you off) He has been in the business for so many years, he is definitely knowledgeable on all makes and models. He doesn’t give you the run around and he will give you his word that the work will be done right! I have referred a few friends to him and he has made them happy customers too!

I have taken my vehicles to John for the last 10+ years. He runs a very professional shop. Not the cheapest in town but the work is top notch and his employees are honest and friendly.

I have known John for several years. John runs an excellent automotive repair shop that includes knowledgeable and friendly staff. I have referred customers to John and have had the confidence that he took good care of them with an honest and timely matter. I highly recommend this shop for your general reapir needs.

Been coming here for awhile for my Hyundai Elantra and I have never been disappointed. Always friendly service, honest owner and employees, and they always get the job done right and in a timely manner. Went to the dealership once for a repair/​maintenance and I learned my lesson after one visit. Come to these guys. They will treat you right and not rip you off.

So when I first brought my car in I was taking a chance on getting my car fixed right away. The check engine light was flashing, and as single mother with only one vehicle I was in a panic. It was my birthday weekend and sometimes it seems nothing goes right. I spoke with Andy and John, the owner, and was honest with them about my situation. The fact that I had been taken by mechanics in the past, because they don’t think a woman knows any better. They not only took my car in, reassured me that they were not that way, took me to work and had my car done before my son got out of school. In addition, knowing that I have an older vehicle gave me a list of things that were going to pose a problem, and the order in which it needed to be fixed. I have been bringing my car in since September, and this weekend my alternator went out on the freeway. They weren’t open, of course, but first thing this morning they arranged a tow, fixed my car, did the oil change and once again had my car ready to go before school lets out.
BOTTOM LINE… I FEEL LIKE I HAVE A FAMILY THERE, AND THEY TAKE CARE OF ME GENUINELY!!! I have recommended them to all my clients. How refreshing never having to worry…

Sorry guys, but you’re a rip off. I was going to you because I had a groupon, and on my last visit, you told me I needed to have my engine flushed for $ 500 or something crazy like that. My brother is a mechanic for the CHP so he must know a little something about cars… He about died when I told him about my engine needing to be flushed. Rip-​off! I would have kept coming back to you guys even though it takes 2 hours to get an oil change WITH an appointment, but after that, I have nothing nice to say about you.

I have been a client of PAW Service for 4 years and drive from Pacific Beach to La Mesa for the quality of service, staff friendliness & experience.
My schedule is busy and each time PAW makes a huge effort to accommodate my schedule. I refer all my friends and colleagues to PAW.

The people here are super nice! Great service… The location might look sketchy but it’s a pretty safe environment. Groupon has some deals on em! Check em out

My 2003 Altima was not running. It had some issue with the battery alternator, I didn’t know. My brother recommended PAW to me, through a friend of his at work.
They were extremely helpful; thanks Adam; and diagnosed the problem. I got a Camshaft sensor and battery. Done.
Since the car hadn’t run in some years I couldn’t get it smogged. They hand cleaned the throttle to get it idling like new. Boom, I passed.
I would recommend them from my personal experience.

I went to this place recently to get work done and they did the work but screwed up my car. It’s nothing major, I hope. I’ll be taking it to my regular mechanic to get it looked at. These guys serviced my car, and my stereo sounds weird, my passenger window won’t roll up.
I call and tell them what happened and the guy offers to send me directions on how to fix something… his mechanic did? For real?
No, «Bring it we’ll take care of you.» They want me to do it myself. WTF?!
I paid them to do a service and THEY mess it up, and now you want ME to fix it?
I went to them because the service was cheaper, but cheaper isn’t always better.
I’m never going back to that place, EVER!
Maybe they have treated other people right, but they EFFED me over.
I wouldn’t recommend them to my worst enemy… or maybe I would. I am not some soccer mom who doesn’t know sh*t.
These guys aren’t going to nickel and dime with stuff their mechanic «FORGOT» to do.
My advice: if your service is too expensive take the time and do your homework on other shops. I had to have it done right away, and it cost me. One place quoted me $ 500 and they quoted me 292 and then 312/​w tax and then when I paid it was 313. Shady, just from those quotes.
Shady definitely comes to mind right about now with these guys. And, like I said: this is my experience. I can’t speak for anyone else, but if they did this to me, they’ve done it before, and will do it again.

I’ve been here 2 times before– those visits were friendly and easy, even though I had to come back for wipers because they didn’t have them in stock. This third time was a disaster.
Went in for brakes. Had to spend 4.5 hours and had to pay twice as much as I expected because I had the unfortunate and rare problem of needing new calipers-​for a 2010 car. Really?
All employees, including the owner, need to be trained in polite, professional communication between colleagues and customers. It’s not okay for customers to overhear employees being rude to other vendors and hanging up on them. It’s not appropriate for the woman in the office to be passive-​aggressive with the a/​c and turning it up to 80 degrees every 20 minutes, especially when it is 95 degrees outside. It’s embarrassing for employees to be bitching to the boss about how she is micro-​managed by another team member in the front office.
My visit was inefficient and even the boss argued with me that brakes take time and I am expecting too much. Yet, the job was described when the appointment was made. The make and model of my car was given and my service record was on file-​yet none of those were referred to. I wasted 1.5 hours waiting for parts because they were not ordered before my appointment, and were not even ordered until 2 hours into the appointment. That is completely unacceptable. The guy offered me a $ 5 off coupon for my next visit. Um, no.