Jasmin A Villatoro, MD

Although I can’t really say anything bad about the doctor, I will say that the office staff leave MUCH to be desired which can be told each and every time they take my blood pressure. Every other place and every other time I’ve had it check it’s usually below the standard 120/​80, but without fail EVERY time I get ready to step in that place I get a pounding headache and my blood pressure skyrockets.
Make sure you have plenty of time in your day if you plan to go there because you will be waiting. I went there regarding back pain in January, but after waiting for about 45 minutes I was told I wasn’t covered for the visit because my insurance had lapsed. It wasn’t their fault nor was it mine, there was some error that had occurred on the insurance company’s end, but EVERY other doctor I have been to throughout my LIFE the office verifies the insurance BEFORE the patient comes in, usually at least a day before so EVERYONE’S time wouldn’t be wasted.
So when I thought the problem had been solved, I came back again. I guess my insurance was in tact, but they assigned me to another doctor (again no ones fault except the insurance company). This time I wait well over 2 hours while Brenda, one of the office workers, calls the insurance to get the doctor changed back to Dr. Villatoro. After waiting Brenda tells me that she would have to wait 24 hours for reasons I to this day do not understand. She said she would call me the next day to let me know things had been handled. No call came to me and I decided to go down to the Dr’s office. Brenda said she still couldn’t get things straightened out, so I asked for the number so I could try. I called, the woman at the insurance company tells me that all they need is the Dr. Villatoro’s office approval to be switched back to her as a patient. So the insurance company calls Brenda to ask if they would take me again as a patient and she says yes. That was it, no one else was called and I was now a patient again. I then call back to Dr. Villatoro’s office, speak to Brenda and ask who the hell was she speaking to if all the insurance needed was HER approval.
When I finally get to see someone, I’m given a I believe a nurse practitioner who I tell that I’ve had back pain before. I also tell her I was given some muscle relaxers, but stopped taking them because they made me very irritable, angry and basically have a bad reaction to them. So guess what she prescribes me? Muscle relaxers-​what a genius!
I do get to see Dr. Villatoro on my follow up visit and I truly believe she has discovered the reason for my chronic pain which I’m GRATEFUL for, but a few more tests have to confirm it, but between the long waits and somewhat incompetent staff, it’s made me think really hard about changing providers. I haven’t as of yet because it is so close to home, but if things like this continue to happen I feel like the frustration isn’t even worth it.