Lamp Shade Outlet

The first time I walked into lamp shade outlet I learned what customer service was. Such an amazing experience being taught all about lamp shades. In addition the fact that the shades are made in America (according to them) really made me feel good about my purchase.

The Lamp Shade Outlet is tucked away off of Avenida De Carlota on Commerce Street on Furniture Row in Laguna Hills near Leisure World next to the 5 fwy. The young lady who runs it is just left without the support she needs. When I placed my order all I received back was a stub with the amount due and the date it would be ready… no details on the specific order itself. nothing…strange. I was disappointed with workmanship and low quality parts used… the electrical plug stuck out so much from the wall… it was way to bulky & I had asked for one that would lay flat across the wall plug but unfortunately, that is not what I got. The electrical socket replacements were chintzy, make a loud click when you turn them and feel like they are going to fall apart… very low quality as well as the piece you turn the light on & off with. For the money I paid, I expected to be very happy with the rewiring and all… I was not and will look for another shop in the future… sorry to have to leave a less than stellar review. Lamp Shade Outlet needs to provide customers with better quality electrical parts and not this cheap disappointing quality and not contacting customers when you cannot fulfill an order as placed & on time. The only positive… Amy was pleasant.

Fantastic! Called other places around as I had a Pier 1 Import floor lamp that was damaged during my move. No one else could fix it. I took it to Lamp Shade Outlet and the manager straighten and fixed the lamp and replaced the lamp socket in less than 15 mins. She was amazing and very reasonable.

This is no discount outlet! Ordered two tiny lampshades on 9÷11÷2015 for $ 194.29 (very expensive) from Lampshade Outlet, and I am still waiting for for them 2 ½ months later. Amy does not return phone calls and after I call repeatedly, and get her on the phone she tells me shades were just shipped out recently with a different story each time. Receipt states order takes 6 – 8 weeks, but it has been over ten with no end in sight. Why does the ground shipping Amy states is coming from the east coast no where in sight? PLEASE return my call Amy and find my lampshades!

This store deserves waaayyy more reviews. I had to do something.
This place has everything you could think of for your lamps. I needed a new socket, and Amy fixed it while I waited. How great is that? I had a second to walk around the store, and was so stunned by the selection.
If you are looking for shades or have a lighting question, give this place a look. The service was quick and professional.

This place is awesome. I ordered a shade with a custom navy fabric for my living room, and picked it up today. I had to wait 8 weeks like the girl told me, but it was worth the wait!
I love my shade! And there is no other place where you can find such a huge selection and get exactly what you want. I would recommend this place to anyone looking to update their lamps.

Can I give zero star on this app?
Long story short, we ordered a lamp shade 3 months ago, and they called me today and said the lamp shade has not been made. (Oh by the way l, you also called 1 month ago saying the lamp shade was shipped out on its way. Are you all high on drugs and start to imagine things?)
Here comes the complain.
The Lamp Shade Outlet is completely unacceptable. To whoever the F idiot is — that could not make a lamp shade for 3 Months, you should just close your shop. I am disgusted that I even walked into your store in the first place!!!

We purchased lamp shades 9 weeks ago and was promised in 6 weeks and we are still waiting. Amy says everything shipped two weeks ago from the factory. She has the worst customer concern and does not call ourselves or the factory with any information. They operate like a company in the 1800’s. We are very Un satisfied and would never recommend
Garry B

I thought I had found the perfect shop when I first worked with these folks in January. I brought in an Asian-​inspired lamp and a wonderful girl helped me select and order a new rectangular cut corner shade in eggshell silk for about $ 100. Not that rare of a shape, size, or color, I was told I would have my shade in about two weeks. A month later I made multiple calls which were never returned. I finally got ahold of Norhee at the store and she said she would check on it and call me back. She never did. I finally reached someone at the store in March and was told they were ordering it from a new vendor and I should have it by mid May. Here it is May 31^st and I have no shade and no returned calls after leaving 4 VM’s this week. DO NOT do business with this company unless you want nothing but a BIG headache.

Wow Amy at Lamp Shades fixed my lamp in 5 minutes!!! Totally recommend them.
I wish I video taped how she fixed my lamp. It was amazing.
Thanks Amy!

A++++ Look no more. Great service! Come straight here for all your lamp repair and choice of shades (& harps)! Plus a great selection of finials.
Amy was great! I brought in two lamps and she helped me try shade after shade, until we found the right shape, size and color. A LOT more reasonable than other lamp stores. I have been to several lately as I’m outfitting a new home. Amy was very helpful in selecting what was just right for the shape and style. What patience!
They are tucked back off the main Street, but worth the hunt! Just look for the neon sign in the window. You can also special order custom shades in a variety if colors and fabrics. Designer shards without the designer prices! You know what you want– now go get it! Thanks Lamp Shade Outlet! Ill be back again.

Thought I would support this local business instead of chain. Well we ordered two very basic lampshades and were told they would take six to eight weeks. Still thinking «shop local.» Should have walked out right then and there. THREE months later, several phone calls («it should be here next week…») I called again and was asked if I wanted a refund. YES. miraculously before I got into store a few days later the lampshades arrived. Never again.

I have to give this place 5 starts just to boost their reviews.
This place has a ton of lamp shades. Probably about 100 times as many as Lamps Plus, which is around the corner. While I ended up spending more than I planned, the associate there was super helpful (found a shade for me on the first try) and the selection was so vast that I wouldn’t have figured it out on my own. Lamps Plus is probably OK if you are trying to buy a basic shade for a basic lamp. If you need something different, this place is way better.

Paypal charged immediately upon order but 6+ weeks later, no finials. Called merchant multiple times. Assured finials would be coming «soon.» Merchant website says if a product is out of stock, purchaser will be offered the option to cancel. No such option offered. Well, I’m cancelling. I prefer to deal with merchants who understand how to sell online and how to communicate with their customers. These guys are clueless.

Ordered a glass lamp chimney online. Received it a couple of weeks after ordering it. It was the wrong size. It came without any packing slip or invoice in the box. I tried emailing and calling Lamp Shade Outlet to correct the problem. I never received an answer to my email or phone messages. Now I’m stuck with a lamp chimney that I can’t use and for which I paid upwards of $ 18 (charged almost $ 6 for shipping when actual shipping was $ 3.) Save yourself a headache and buy from one of the reputable lamp parts dealers online.

Don’t go for everyday lampshades, their prices are VERY high. Lamps Plus, around the corner, offer much better value and they have a helpful staff.
I would only return there, if I needed a lamp repair or a very hard to find shade

Amy is great and she fixed my lamp in 5 minutes. What a pro.

Lamp Shade Outlet is the BEST store for all Lighting and Shade needs. I was overwhelmed by the variety of shades, lighting parts and custom work offered for lamps and shades. I have been a clients for 11 years and I would highly recommend this store.
The staff is excellent, very knowledge and hands on with helping you and your needs.
Great Selection, Nice Staff and would definitely recommend!

Need a lamp shade?
Who would’ve thought a business could survive solely by selling lamp shades? Well, this place does. In all fairness they also sell chandelier accessories, lamp parts, light bulbs, etc. You get the picture: lamp stuff.
This is a pretty cool place. We were in need of a very specific lamp shade. A zebra lampshade to be exact. We went to every lamp store around when The Lamp Shade Outlet was recommended.
Don’t be fooled by the word «outlet», however. This highly sought after zebra lamp shade (that’s zebra print, not actual zebra hide) set us back around $ 80! That’s pricey if you ask me. It was a piece that had to be special ordered which took a few weeks.
Even though this place was pricey and it took a long time to get the lamp shade it was still worth the effort finding this place.