702 Pools

I’m so so so disappointed!
I bought the living social deal for this company and signed up for a month of cleaning services. After two visits they sent me an invoice for the following month’s service which I then responded by telling them I wouldn’t be continuing services after the promotion runs out. For my 3^rd visit, no one showed up. I contacted the company and a girl told me someone would be by the following morning. No one showed up. I kept my gate unlocked all week and no one ever came.
I’m assuming because I didn’t continue service with them they kicked me to the curb. They cleaned my filters which was nice, but never refilled my chlorine pucks during either of the visits.
I eventually just wrote them an email and told them not to bother coming by again. I’m not going to leave my gate open when no one is coming. They’re either A. Unorganized or B. Don’t care about you unless you’re a regular full paying customer. Which is terrible because I will not be referring them to ANYONE.
I should of read the reviews beforehand. Sounds like this has happened to other people too.

we recently purchased a groupon for one month cleaning from 702 pools. wish I had looked then up on Unilocal first. nothing’s changed. came out the first week wanting to sign us up for a year contract. we said we would decide after our groupon was over. they never showed up week two. when we asked about it week 3 (they wouldn’t answer their phone) they claim they came and cleaned. I have 3 Chihuahua’s…no way would they have been here and me, my husband AND the dogs not notice!!! LIES! my pool wasn’t bad to begin with, just winter scrubbing and filter cleaning. but I will not recommend them or trust to use them for any future work. I paid for 4 weeks of service, not three… dishonest!!!

i am using all capitals to bring attention to 702 pools.
the first 7 months with 702 pools were great, but then something terrible occurred. the 702 pools employees who are hired by the owner are not knowledgeable. they change frequently too.
i had to pay $ 1500 to fix my pool because the ph of the pool was not properly maintained. it ph was allowed to be too acidic. this resulted in copper being stripped from the heating elements and it stained my entire pool plaster purple and ruined the tile. the pople who repaired stated they had never seen a purple pool in 20+ years of caring for pools. the owner of 702 pools, nick, is refusing to take responsibility.
when i brought the problem of staining to his attention, he did not know what was wrong and stated he would ask someone. he later returned dropped something in the pool to remove metal staining, this further lowered the ph of the pool and a different pool company told me had a couple more days gone by i would have lost my entire heater system. i took the water for analysis after i dropped in 25 pounds of baking soda to get the ph up, but they told me i had «dead water» and to drain and refill my pool. nick does not have the knowledge he should have for someone who is in charge of pool services. i am now doing the chemicals on my own. guess what, it is not hard at all.
avoid 702 pools. prior to the damage that occurred i had too many warning signs because of staff not caring properly for pool. the coupon or groupon is not worth what it could cost you and now i will report him to his licensing board to get my money back.

If I could give this company no stars I would! DO NOT trust them with your pool. They have a lot of turnover with their employees and they DO NOT know what they are doing. They did my maintence for a year and did not tell me that my equipment was leaking and never cleaned up after themselves. They ruined my pool and now I have paid over $ 1200 to have my pool drained, acid washed and refilled. The owner will not give me any answer as to why this happened and will not take any responibility. He blamed me for the problems.
Please DO NOT trust them with your pool!!!

My name is Jessica and I went through 3 different pool companies before I found nick. I want to say that him and his company have not only kept my pool looking amazing. Their prices are way cheaper than the other places around. I have had numerous things breaking down because my motor is 20+ years old and all I had to do was ask him to come take a look and he fixes it Instantly. And for a great price. I don’t understand the review where the lady said her pool turned green. There is no way! My pool is bright blue and sparking even till the day before they come again. I WOULD RECOMMEND 702 POOLS TO EVERYONE. If you want great costumer service nick is it:) I couldn’t be more happy!

Signed up with 702 Pools five weeks ago. Nick (the owner?) came out, seemed personable and knowledgeable. I told him we didn’t want the pool to turn green this year. He said no problem.
First week the guy comes and does a half-​assed job, never cleaned the filter (which Nick assured me would be done). I cleaned the filter and called 702 — they apologized and said it wouldn’t happen again. The next week went with no problem.
Fourth week the guy came while my wife was out. When she returned home the pump was running but it was not pumping water. She shut if off. When I got home I checked and found the oring for the pump basket was broken. I was able to piece it together so that it didn’t suck air. Called 702 and again they apologized but seemed to imply that maybe the oring was somehow defective. (The pump is two months old and I’ve had the cover off a number of times to clean the basket without incident.) Nick said they’d replace the oring on the next visit (I would have assumed they would have sent someone over immediately to replace it).
Today, the fifth visit, again my wife was out. Again when she returned home the pump was running but it wasn’t pumping water. I checked and the oring had not been replaced.
We called 702. Nick said his guy tried to replace the oring but it was the wrong size. (Tried to replace?) I told Nick that 3 strikes and they’re out. Out of four visits we had to call and complain three times, twice the problem could have caused (at the least) the pump to fail. I told Nick that I did not feel we received value for the money we paid ($ 110 per month) and I’d like a refund. His answer? «We cleaned your pool didn’t we?»
I would say that 702 Pools has a lot to learn about customer service. You don’t break a customer’s equipment and then just leave it. You don’t break someone’s equipment and try to pass the blame onto the consumer.
I would never recommend 702 Pools to anyone.

We thought we would try them through a groupon promotion. The guy that came out to clean was lucky if he was working on our pool for no more than 5 minutes. I didn’t see him brush the pool and anything on the bottom of the pool stayed on the bottom. The promotion was for 1 month of cleanings otherwise 4 cleanings. They called before the 4^th cleaning to see if we were going to continue, and when I told them no, they have not been back to do the 4^th cleaning. I called I have been told that they argued with me that my time expired a week earlier, but then after 5 minutes of telling them it hasn’t they realized they had the wrong account. Was told they would be out Monday and now two weeks later have not been out. I would not recommend this company unless you like giving money away for services not rendered and that you end up doing yourself. They talk a great game but follow through is horrible.

My pool turned green and the calcium buildup got worse in the past 4 months with 702 Pools. The winter special seemed like a good deal, but you get what you pay for…
Employees were disgruntled and there was so much turnover, that we had several people from 702 Pools. Nick (owner) and his guys could barely keep up with their existing accounts, so our pool day was not consistent. Nick charged us for repair without an estimate in advance, plus automatically charged my credit card without an invoice despite my numerous calls and emails (still waiting for the last invoice before I terminated our service).
Bottom line: I had decided to try 702 Pools because of the few «good» reviews on Unilocal,but after my experience, I would NOT recommend 702 Pools to my friends, family or fellow Unilocalers.

I recently purchased a home that was a foreclosure and like alot of homes in Vegas, the pool was disgusting, green, and broken. I called several companies out to fix the problem and kept getting the run around. One company wouldn’t call me back, another couldn’t do the type of repairs needed, another said they could do it when they came back from vacation in 2 weeks. I called 702 pools and the owner came out himself within an hour to give me an estimate, started working on it the next day, and clean/​fixed in time for our thanksgiving get together (3 days!) I’m very happy with the work they did and even hired them for monthly service. Prices were very reasonable.