All Your Skin & Body Care by Delma

Rudest person I’ve ever had the displeasure of speaking with. If you want to be berated over the phone, give her a call. If you want appointment times changes last minute, give her a call.

I found Delma on Groupon. She’s quick to make appointments and very friendly. She definitely knows her stuff. She loves to chat during the facial. She always has interesting stories and knows about current events. The prices are reasonable. I love the facials. She’s been keeping my face healthy for years. Highly recommended!

Double booked me & another client. Was late to our appt bc she was out feeding stray cats. that’s cool, but not if you’re 10min late? She proceeds to talk to me in a demeaning manner & had me leave, accusing me of cancelling our appt. The other client offered to give me the spot, but Delma cuts her off & tells her she’s not letting her leave. If I cancelled to reschedule, why did I not get a call from her to make a new appt? (I had a groupon so I would have to use it before it expired). I wouldn’t drive 30min for fun or to waste my time. I was shocked, mostly at her tone of voice & arrogant attitude. Rude, unprofessional, & not remorseful in the slightest about the mistake. Like others said, don’t waste your time. Wanted to get a quick facial in before my trip but will stick to Milunka at Faces by Beba (she is the best. check her out if you get a chance).

terrible, unprofessional, and will cancel or change your appointment the night before! don’t purchase the groupon because she will cancel your appointment that you made a month in advance for another customer, then expect you to take whatever opening she has or reschedule it completely. simply put — terrible customer service award goes to delma’s body care!

i found delma on groupon. she was very quick at returning my call & set up an appointment for a few days later. she knows her stuff.!! my face felt brand new after leaving. i’ll never let anyone else touch my face as far as facials go.
she has a great personality.
definitely recommend.

Her customer service has little to be desired. It took her over a week and three phone calls to return my call to set up an appointment. Then she took ill and had to cancel. Then it took her a week to set up a new appointment. By this time, I had plans to leave town and my Groupon was expiring. I had booked my appointment a month prior to it expiring. This happened the first time I purchased a Groupon from her too. She’s rude and not reliable. However, her facials are very good.

I originally met Delma when I purchased a groupon offer. I am from Los Angeles and for the past 2 years have only used Delma for my facials when I come into vegas. I have done facials for over 20 years and the best. I have several friends that I have referred and they all love her work.

I purchased a Groupon and made many attempts to make an appointment with Delma. I also left multiple voicemail messages. Not once did she try to contact me or even pick up the phone. I decided to refund the Groupon.

I tried twice to make an appointment. She is always booked up! I didn’t realize my groupon was going to expire so I called 2 weeks before to make an appointment. She lectured me about how I had 90 days to use the groupon and how I should never wait to the last minute to do anything. Instead of trying to come up with a solution, her answer was for me to call groupon to try to get a refund. I wanted a facial, not a refund.

I have never posted a review on Unilocal before, and as the daughter of a stylist, I am usually very supportive of those in the beauty industry. I should also note that I did not actually experience a facial by Delma. I am writing this for people who purchase a groupon from her for a facial. I had purchased a groupon in November, and realized too late that it expired on February 3. I called this morning (feb. 7, four days after the expiration) and left a message simply politely asking what my options were. I have never used groupon so I thought, why not go straight to the source to clairify the situation. I saw that Delma was still running a new groupon deal for the exact same price. I would be a new client, having never been to her before. I was wondering, since the deal is still running, if there was anyway she could extend my expired groupon, or how any of that worked. I must say, she returned my call, quite promptly, and left two messages. She was very on top of that. Unfortunately, she isn’t able to extend (or unwilling i honestly don’t know which) my groupon price for a facial. I can understand and respect that. Even though it only expired 4 days ago. And it is a deal she is still running. What I cannot respect was her tone of voice, and her rudeness in her messages. This is where she lost all potential for a new, returning client. She left me two messages, and in a condicending, aggressive tone of voice, explained to me that because my groupon expired, I can’t just «buy a new one, those are for NEW clients only.» (Hello, I AM a new client, I have never been there before, or used the expired groupon) and she also explained that I could buy another but only use is as a gift. My other option is to book my facial, and use my $ 27 groupon as a credit. The facial is $ 55 dollars, so I would have to pay $ 28 dollars more to her (more than the amount of the original groupon). Now, I am a reasonable person. I can understand her dilemma, and yes, my groupon was expired. I can respect that. What I can’t understand was her tone. She seemed completely annoyed by my stupidity for not better knowing how groupon worked. She said serveral times, I needed to go to the groupon site because it said all of this there. She made me feel like I wasted her time. I was simply trying to build a repore with her (moot point evidently). I also would like to say, that while I respect deadlines and expiration dates, she could have worked with me a bit on this. Making me pay full price, while she still has the promotion going on? I am a new client, so it’s not like I would be taking advantage of her offers. I would have been happy with a few dollars off, not even the full groupon price. Needless to say, I have zero interest in calling her back. She honestly kind of scared me with her tone. Not someone I want in charge of a relaxing spa facial treatment. I would rather throw my $ 27 credit away than give her one more penny. I know this may sound harsh, but honestly, how would you feel? I just was so turned off by the experience, and I wanted to let others know before they purchased. Also, I am sure she gives amazing facials, but that is something I have no interest in now. I just don’t think I would ever feel comfortable being a client. Not after this. Best of luck, and hopefully she and others can take something positive from this post and see that maybe paying attention expiration dates (on the clients side) and better customer service (on her side) might be something to improve on.

When I first bought this Groupon for a facial w/​Delma I gotta admit I was a bit nervous since it was so cheap! But Delma is absolutely amazing! I’ve always had acne & a really red face so a lot of times other places have just irritated my face but not Delma! She really knows how to make your face better. She has so much knowledge of skin care & even gives you tips on how to continue taking care of your face on your own. Every time I leave this place my face looks amazing & feels like a baby’s butt! Never red, I promise! I continue going back to her because my face has honestly gotten so much better since I met Delma! She’s also a sweetheart! A must go to facial place!

I found Delma through Groupon. I saw a deep pore cleansing groupon for $ 28 and thought I’d give her a try. I have only had 3 facials in my lifetime and this was the fourth. I have been wanting to include monthly facials in my skin care as it seems what I have been doing lately is not working so well anymore.
Delma has been in the skincare business for more than 20 years and you can tell by her knowledge of skin care and the products she uses. A 90 minute treatment was absolute bliss to my face. She used steam to open the pores and then proceeded with deep cleansing and extractions. The treatment mask she used was specially formulated just for my skin, and it smelled and felt awesome. Delma explains to you what she is doing step by step, and educates you on how to maintain a clean complexion.
I would recommend her services — my face is brighter and cleaner and I can see how facials can be addicting.

my sister has been having problems with her scars and has tried everything and so she stumbled upon a groupon for a facial and asked if I wanted to join her. I am usually skeptical about facials because I have had it done at several places (expensive spas as well) before and never had a great one. I reluctantly agreed thinking it’s just 90 minutes and why not. After the first facial by Delma, I could tell there was a difference and my skin felt rejuvenated and soft. I have been coming back to her for months now and been getting the enzyme treatment and my face has never felt more vibrant.
My sister’s scars are almost unnoticeable and her face has cleared up so much that it surprised everyone especially after she tried everything even medical procedures that costs a lot.
Her prices are very reasonable. I would have had to pay for a lot more if we had gone to a spa on the strip.
She also advises you on how to take care of your face.. Delma tells you step by step what she is doing so you know what she is doing an why. she even quizzes me on it during next appointments.
We also got out younger, teenage sisters to go and they have learned how to take care of their face and even their face cleared up. And since they attend school outside of Las Vegas, we make it a point for them to see her when they come down.
highly recommended. I’m glad I have her to help me with my skin issues.

So I snatched up a really nice deal on Groupon for a facial last month. I already had a $ 10.00 coupon with them to apply to my next purchase, and the total for my Groupon came out to a cool $ 17.00 after applying it. Admittedly, I was a bit hesitant to make this particular purchase on the basis that it was low in price and I assumed that meant the service wouldn’t be as good compared to the other offers, but boy was I mistaken. I would be remiss to not acknowledge just how bomb Ms. Delma is. She really is freaking awesome! She was kind, prompt, knowledgeable in her aesthetic craft, and will have you cracking up just as much as the Pillsbury Dough Boy on the new Geico commercial (check it out if you haven’t seen it LOL). I couldn’t even focus on the relaxation part of the treatment because every other minute I’d be laughing uncontrollably. I came in to see her for my 25^th and this really was a real treat. She gives so many tips on how to better care for your face, and the information is priceless. Needless to say this experience over-​exceeded my expectations. Groupon or no Groupon, I will be returning to her for all of my skin and body care.
— Peace
P. S. She works out of Cache Salon at the above address.