AT&T

I stopped in this office to see if AT&T offered internet service in Las Vegas. I want to give a high-​five to Kassie Kennedy for being so well informed and helpful. Unfortunately, AT&T does not supply internet in Las Vegas.

The worst! there for three hours with every ID! Set up dish network but couldn’t purchase phones because I couldn’t supply a address 15 years ago! Beyond pissed!!!

I needed help finding a phone for my mother and adding her onto my phone plan. I was greeted right away. There was no wait time, which was a big surprise. I know from past experience there usually is a ridiculous wait time. The gentleman that helped us was very patient and made conversation with us. His name was Sergio and he listened to all our requests and I truly felt like a valued customer. My mother couldn’t make up her mind on what phone she wanted so he kept having to go bath and forth.
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He took the time to explain everything to her in Spanish, which I specially appreciated.

After a ridiculous experience at the Boca Park location Friday, Oct. 9 (where 5 employees felt it was more important to stand around and talk to each other while 4 people were waiting), we decided to go out of our way to the W. Lake Mead location. My mom wanted to sign up for new service and get a new phone. We were greeted and then immediately someone came to assist us. Raymond was awesome! He explained everything about the plans available and took the time to show my mom about her new i-​phone. He was extremely patient, personable and informative. He even told us he was supposed to be going to lunch, but the customer comes first. He is definitely a prime example of excellent customer service. He should teach a class to the Boca Park location employees. We will definitely be taking all of our business here even though Boca Park is closer. You rock, Raymond!

Our family has been buying phones at this location for years — excellent service — excellent employees. They won’t let you leave until you are happy. If you go in with a question — the staff is always pleased to provide an answer.

There were four employees one rushing out because she was off and wrote my name n wrong then two standing around talking to each other while three other customers looking around waiting for help. Only one employee was actually helping people. Kameron was the only employee helping and even though I was irritated and rude. He still have great customer service. I appreciate that it changed my attitude toward him

IIIIIIF I could give negative billion stars, that would actually make me a little more content. I’ve been through my share of crap retail service and am rather patient because of it & I get that retail is shabby, buuuut THIS store??? YEEAAAAH…
Walked in to purchase an iPhone 6… no one to greet me. Okay, fine. Used to this a little more often than not. I had a little over 30 minutes to spare in-​between just getting off of work and needing to get to an event, so as patient as I am, this was obviously going to become a «I’ll huff & puff and blow your store down if someone doesn’t help me» occasion. 8 minutes into it, I finally get help (crummy memory, I thiiiink his name was Sergio.?). Not very helpful, unfortunately, & he left me standing there assuring he’d go get someone to specifically answer my questions. Surprisingly, once he went to the back, I heard laughter and from more than 1 person. Like, «ALRIGHT, good times behind the scenes while having a customer wait. Awesome. My thumbs up so far.» Someone else then came out-didn’t catch their name-​I partly tried explaining that I had a technical issue & wanted to know if it was related to all iphones. The person said they weren’t properly trained to resolve this, so I asked if I could speak with the store manager whom is SUPPOSED to be trained in «everything,» right? The rep. told me-Nicole’s her name-​that she’s on vacation until next week. UUUUM, okay. That is extraordinarily helpful when no one else seems to be trained around here.
Sooooo…came back the next week, was told I just missed her and that she was gone again for another week or something.
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…is there a CEO or boss to this store’s manager I can complain to??? Not to mention, this second time I came in to catch her, they tried-​in my opinion-​rather aggressively upselling me on stuff I wasn’t in there for! Very poorly undertrained staff that make it seemingly apparent they don’t care how much the customers can hear them from the back.
The «shmrt» thing to do here would be to fire the management, store completely and properly re-​staffed and maybe it would be a decent neighborhood location.

THE WORST SERVICE EVER! I’ve been here 3 days this week trying to get service and have had to jump through all types of hoops like a circus poodle. The sales staff is horribly undertrained, if trained at all. The managers don’t seem to know what’s going on. On 2 occasions today they all were heard laughing and joking in the back while the store was full of customers. I really wish it was possible to give them less than 1 star because that’s what they deserved. After spending 3 hours in the store today waiting to get service I finally left. If you ever need anything from AT&T just make the extra drive to the next store because this one is awful!

Great location! Love the employees, phone was on its last limb and Fraser came to my rescue!!! Spent a couple hours there (due to my sh**ty phone, NOT THEM…) BUT the time flew by, they were great. HIGHLY RECOMMEND THIS LOCATION.

Great crew. Each person has something special to offer and they all know what they are doing. My mom switched after 10 years with Verizon because of some Bozo there… Much happier with AT&T.

Although I’ve had great experience with many of the reps here, the last time we went in was because my daughter cracked her iphone glass. The rep told her to go to «iphone doctor» on Charleston. I don’t know if he got some sort of kickback from them, but I don’t think they should push third party repair places, knowing it will void Apple’s warrantee. Iphone doctor screwed up my daughter’s phone, so now we’re screwed. I’m not blaming AT&T for ruining her phone (that would be a one-​star), but I don’t think they should be pushing people away from Apple repairs. BTW, iphone doctor said it’s not their fault even though two other techs have looked at it and said they damaged the mother board.

Kameron was friendly, helpful and efficient. Much better AT&T store than the location at Rampart andCharleston. Kameron helped us upgrade our phones and did it without making us wait around.

I was having problems with my old IPhone right before the UYE Sangria Throwdown and stopped in here after the staff at Boca Park was so rude & belittling toward me that I walked out without help. So glad I decided to give this location a shot on the same day.
I was greeted by Miguel who showed me that I had about 4.5 million APPS open and that was my only issue. He was so kind, I asked if he worked on commission: he does.
Well, right then and there I had my «Pretty Woman» moment and bought a new IPad from him. Though I was due to upgrade my phone, I had things I wanted to transfer over, but planned on coming back to see HIM to get said phone.
When I had my second dinner @ Chef Marc’s, phone was locking up & camera wouldn’t work: quick tutorial from Miguel and I was good to go.
Last night, I decided to replace IPhone and waited for Miguel to finish with another customer. Harmony came over, charged my phone and gave me some amazing tips for Apps & getting the most from my new phone.
Harmony was lovely and I told her about my experience with Boca Park she offered advice on handling that in the future. Lovely, knowledgeable gal. Great rep for company.
Miguel of course hooked me up and I’m digging my new toys and will only patronize this store in the future.
Take note salespeople: just because I walk in wearing gym gear & not necessarily looking to buy; I’ve been a loyal customer for 6 years, my family uses AT&T as well & the snotty salesmen lost close to 1200 in sales due to their sour dispositions
Love my store!

Overall, I like this AT&T store.
I first time I came in, they helped me adjust my phone budget when another AT&T so rudely and unhelpfully told me nothing could be done.
The second time I came in, they took the time and helped me research a semi-​obscure discount one of my unions allowed, but help me they did, and my phone bill is even cheaper.
This last time, I had to upgrade my phone.
My overall experience was decent, but there were a few things I didn’t care for which go into «pet peeve» territory.
When you enter, they now have a kiosk where someone immediately ambushes you before the door even closes on how can they help you today. Look. I’m a man. I need my «me» time. I want to explore my options, but I will find someone when I’m ready. I felt like I was being judged to see how worthy I was for what level of help.
I tell the guy I just want to upgrade my phone. Nothing top of the line. Something quick, easy, and affordable. So what does he do? He tries to upsell me the most top of the line, expensive phone. No. Middle range.
So the phone issue is resolved quickly, and I start looking at cases. «Pretty nice case, isn’t it», he asks as he shoves an admittedly nice case in my face, to which I agree, yes, it’s nice.
«Yeah, we’re definitely picking this one up», he says. «And it’s a bargain at only $ 50.»
I stopped him right there. «WE aren’t buying anything like that. _​I_​am going to find a better case online.» Don’t speak for me. Don’t assume to make my purchases for me. How is this suggestive selling?
But he was quick and helpful for the rest of the transaction, and was told AT&T will text some satisfaction survey to me. The first question appeared around 5:30 P.M. — I gave the guy a decent review.
The second question? It texted me at 2:06 this morning, knocking me out of REM sleep. The main AT&T customer service got an earful from me this morning. They need a cut-​off time for their servers, so this survey issue wasn’t the store’s fault at all.
I still like this store. They’re still helpful, and have done some good things by me, but they need to tone it back a few notches on the suggestive selling thing. This is new, so I hope it goes away as recently as it was introduced.
Settle down. I’ll come back. I already have. We’re good.