AT&T

Everyone is so slow and after waiting for almost an hour, I was told that we could have just done it over the phone. And that they can’t do anything for us. Not coming back to this place again!

This place is horrible. Go to the one on Durango and warm springs in the Rhoads Ranch area always helpful. The store would not swap a new phone wrong color even offered to pay restock fee but other store said it was no problem. When my contract is up I’m out AT&T!

Knowledge in regards to the phones has decreased. The last two times I went there no one could answer my questions and had an attitude when I asked for help… bummer place used to be a spot that could be counted on.

Literally the worst phone service on the market. If I could give them negative stars, it would be more than they deserved. It has been three weeks of a nightmare trying to port my number to them. When we first called, we were hung up on twice after waiting over 10 minutes on hold for a representative. You could hear the representative pick up and continue gossiping with their coworkers before hanging up the phone without even answering it. Then my port failed and we waited a week for more information on whether it went through but they NEVER contacted us. We had to contact them and deal with their incompetent employees who hem and haw and have no idea what’s going on, got transferred around, finally got an answer that the port had failed. So we called back with more information, had to contact the other phone service ourselves in order to get AT&T to do their job. Got an iPhone 6 while we were at it. We were assured by the person handling it that everything went through correctly and that the phone was now being shipped and they expedited the process for our trouble, that we would get it this week. Well, we went to check the status of the order today to see when we would get it and IT STILL HAS NOT BEEN SHIPPED. It is STILL PROCESSING. Let me point out at this time that they have ALREADY CHARGED US for this phone that they have not shipped even though they said they did. So of course we called them. Not sure if the moron who told us everything was good to go was either lying or didn’t put any notes into our account, but when after 15 minutes we finally reach someone, she’s an idiot who has dated notes. First of all she took 20 minutes to figure out what she was even doing and kept putting us on hold so she could probably dumbly ask her neighbor how to find an account, kept asking us for our name and the number over and over again and getting it wrong. Then she finally says «well um I don’t know I mean um there are really strange notes in your account I have no idea what it is it’s very unusual so I have to talk to a supervisor it says that your port failed like a week ago» gonna stop you there we ALREADY TOLD HER THAT. So like I said, either she’s an idiot or the idiot before her didn’t put any notes in our account or we were LIED TO about everything being «good to go». So we are fed up at this point and ask to be put through to a manager. She puts us on hold and then comes back and goes «I’m going to transfer you to the apartment that initially took care of this it’ll be a brief hold». Then she put us on hold, it rang, we weren’t sent to a department. We were sent to an AUTOMATED SYSTEM, which made us pick options so we could be put ON HOLD, AGAIN. We are currently on hold right now. We have been on hold for 15 minutes waiting for someone who has no idea what’s going on because nobody explained it to them, just stupidly transferred us to an automated system to figure it out on our own. DO NOT FOR THE LOVE OF GOD USE AT&T EVER. My phone will be shut off soon, I don’t have the phone, and I will lose the number I have had since I was 13, all because of mishandling and idiocy. I hope this company goes bankrupt. They’re in for some serious karma if you read all the other complaints. As an FYI, my significant other is a marine veteran with two deployments. They’re screwing over veterans. What an «American» company.

LeAnn Carlson is amazing! I came into this store crying after being bullied by another cell phone company and LeAnn was there with a smile on her face and ever so welcoming and quick to help me out getting started with At&t’s premium service! I’m so happy I have switch my carrier I love the service I receive not to mention I never have to wait!!! Plus LeAnn made sure I had the latest and greatest device at the best cost and plan suited to my needs! Hands down the best customer service I have ever received with a cell phone carrier! Thank you!!!

Was not happy with the service i got. Never buying a phone case or charger here again (unless i want to wait more than an hour).

Came back a year later to have my mom switch her Samsung Galaxy Mini S3 to my old Apple iPhone 4S. I was lucky to have Marcus again. He is so friendly. It was a pleasure to see him and for him to help us. He answered all of my mom’s questions with great patience. He helped me figure out why i was having trouble logging in my myAT&T account. Even on a busy Saturday afternoon, he took his time, never making us feel rushed. His customer service skills are above and beyond the standard. I look forward to the next time I go to the store. I know that Marcus will be there with a smile.

This review is based off of the customer service we received from Phil. He made the trip to At&t visit quick easy and was a huge help with everything we needed. Thanks for your help with everything Phil!!!

Worst customer service of any att store I’ve been to. Customer going all the way back to 1999 (before Cingular). Almost made me want to cancel my service and walk down the center to Verizon.

I have been to this store many times as I reside within 4 miles of it. They have always been polite to me so far. My gripe is actually with the colored iphone 5 recharge cords they sell. My initial cord from apple went around a year ago. I stopped into this authorized AT&T store to purchase two cords to replace my broken one. The only cords they sell are these purple, green and white ones from FROGZ. I have had to replace both of my cords 3 times within the last year because they JUST STOP WORKING!!! The last time I had to get new cords wasn’t even a week ago and I need to take back one of them because it isn’t working correctly. That is 4 times my cords had to be replaced by AT&T because of a faulty product. Why don’t they just sell the d ang cord that apple sells??? This one obviously doesn’t work. This cord issue is really a pain.
I finally decided to just to get a refund and the store manager Cindy had an attitude and didn’t want to refund my money. Eventually she did but what a biotch. She should not be a manager at all

I came to purchase a replacement USB cord for my iphone. Im currently being ignored in front of the registers without service provided!!!

The Eastern & 215 store is closer to my home but this location is on my way home from work AND no one is ever there. Wish I’d bothered to read the reviews before going there… I won’t go back here & will wait out the Eastern store.
I’ve been with AT&T for nearly 20 years… on the same contract. Since before AT&T had retail stores & you had to go to a Radio Shack or place similar to get service. I came in to upgrade my phone… seemed easy enough. Trouble started when I returned it within 14 days & pre-​ordered the Galaxy S5. Charged me $ 36 to restock it… first I heard of this fee. Had I known about it beforehand I wouldn’t have done the initial upgrade. Short blond, below 5′, helped me do the return. When my Galaxy arrived in store 2 days before the initial release she wouldn’t give me my phone saying the release date was 2 days away & I had to wait. AND she checked with her manager (who was in a heated convo with another couple). I showed the girl the email I received from AT&T saying my phone was in & I could get, so after being told «No!,» I calked 611. While explaining to the phone rep what was happening, the manager came over & told me regardless what Customer Care said I wasn’t getting my order. The rep heard her & asked to speak with her & when I got back on the line the phone rep apologized & said the manager should be getting my phone. When this crabby manager returns with my box, in the least sincere tone ever, apologizes saying she thought I wanted to BUY the GS5 then & leave with it… she didn’t know I pre-​ordered one. Liar that one is! Appears the phone rep told her the advantage to pre-​order was getting the phone before the official release date. So I proceed with the upgrade & the blond starts installing AT&T apps on my phone without even asking me if I want them! Supposedly they are required to make the phone work properly. I’m not stupid… my voicemail worked just fine without AT&T’s crap voicemail app. Afterwards I had questions about a few other services & she refused to help me.
Bottom line, unless you are buying new service, no one there is interested in helping you because they don’t get paid to answer questions, just sell. If someone does help you, they’ll make it known they aren’t happy about it. The manager is worse than the minions. Don’t go here… for anything.
Oh! The parking here sucks!

The customer service here could be a lot better. The guy who helped me, Marcus, was not that helpful at all. He didn’t seem like he wanted to come into work today. He didn’t smile or act professional. He actually didn’t look like he knew what he was doing.
I came here for one simple thing and that simple thing was not fulfilled. Terrible service and disappointing visit. Definitely going to a different AT&T tomorrow.

I would never go to this store again.
So my husband was looking to get a new phone and to be added to my family plan (the plan is under my dad’s name as we’ve had AT&T for 10 years now). He ordered his phone from the AT&T website and designated the retail store on Decatur and Blue Diamond as his pick up location since it was so close to our house.
He received an email stating his phone is ready for pick up. He goes down there and speaks with one of the reps (female, extremely petit, around 4’10″ — you would know who I’m talking about if you saw her) and they go through the normal conversation — what’s your name, the number of the original account, is this a new line, etc. She told him he can’t pick up the phone because he’s not a authorized signer on the account but if the account holder can add his name, than he’s good to pick it up.
I called AT&T and the rep walked me through doing the additional authorized signer online. It took less than a minute and she confirmed that he can get the phone now.
The in-​store rep refused to give my husband his phone. She said because he is newly added on, he would have to wait 2 days but if there is another authorized signer already on the account (myself), I can come anytime to get it.
I go to the store after work and was refused the phone as well. Not only did the rep (Asian male) not give me the phone but he tried to sell me on a home wireless box. Seriously???
Their manager was rude and all she kept saying any new line has to be handled directly with the main account holder in person. I asked her, shouldn’t the store policy reflect AT&T corporate policy? And since I spoke with AT&T directly they confirmed I could pick up the phone as I am authorized signer. In addition, the little female rep that my husband spoke with earlier said I could pick it up as well AND she knew it was a new line.
I wouldn’t be surprised if other people have customer service issues with this store. I cant believe how inconsistent they are and the moment you have a discrepancy they all turn rude. I would never go to this store again and recommend for everyone else to seek AT&T assistance somewhere else.

If I could give this location a zero I WOULD. Glancing at the reviews before me, I’m not the only person who left upset. I had to replace my damaged phone and this was the location I picked because I THOUGHT they would be nice considering it was a decent area and I knew it was 15 minutes from the house. It was a Friday at 2:30 PM.
This entire experience at this store was not just confusing but nothing but an anxiety trip. The greeter has a poor attitude when I told him I was not here to add a line or purchase anything but I needed to replace my phone. His attitude went way down. Awesome. After he ever so kindly told me I was misinformed from customer service on the phone that i could exchange my phone here. He hands me a piece of paper with the Asurion number. Mind you any other store you go to they at least HELP YOU, get you situated maybe even call the number and let you USE their land line since you have NOTHING. Nope, I used had to borrow a mobile device from a friend. After th headache on the phone with this ignorant woman from Asurion who was incredibly unprofessional. I walked back in WITH A SMILE ON. Through this whole hair pulling process I stayed calm with everyone! Instead I was the one who received poor attitude.
Mind you now it’s close to 4 PM, Lee Ann the store manager came over to ask us what she could help us with. She said she had seen us here awhile & I told her the greeter of her store has a poor attitude. She then let him know to have I needed to be helped next and bumped me up the line. Tony tried to help me but he seemed to not be all there today from the rush of the new iPhones. I told him I had to fill out the afidated process and get a copy of my recent bill. He tried to look up my purchase history at the store instead (which was wrong) and asked me «Do you have the Moto Atrix»? I said «No, I have the galaxy note II and I didn’t buy it from this location». He then tells me, «Oh, well I don’t see it here so I can’t help you». At this point I just want to throw my hands in the air and leave.
Coleen the assistant manager overheard the conversation and came over to see if she could help. I told her I was simply trying to replace my phone, I had gotten off the phone with customer service and was mistaken and was corrected by my friend it was Asurion I has spoken with. My nerves were just though the roof. Well Coleen did help, i filled the form out, she faxed everything over for me. She said, «Not to worry», and the process was «all set». I’m thrilled because I had this done before the cut off date that day so I should of gotten my phone the next day.
Yesterday my bf calls the insurance company to find out where my phone was, and the kind woman over the phone says to him, «let’s finish the process so we can send out your new phone». So apparently I should of called the insurance company to make sure the paperwork was faxed over, and finalize the transaction. I returned to the store to let Lee Ann know that I had not received my phone and that the paperwork wasn’t finalized and I did feel as though I should of been told to make a call to the insurance company.
Well after we went back and fourth as polite as I could be with Lee Ann she just wanted to lock horns with me. I told her I was simply there to let her know how the situation went yesterday and how I was unhappy with the service. I should of known about this finalized call. She then proceeded to tell me, «Well if we had to call every time that happened, I just don’t know». I could tell this conversation was going no where fast. I’m pretty good at reading body language and she was making me uncomfortable with her tone on top of it, like I did something wrong for bringing this to her attention.
Mind you earlier when we were waiting for her, she came out of the backroom and wished other customer’s to have a great night. I took it personal when she didn’t even bother to say that to us when we were leaving after I had told her, «Well I hope you enjoy your vacation». I can’t believe how bitter she came off to not only me but this guy that interrupted our conversation saying he needed help. She turned to him and says, «WELL, I’m with a customer and you’ll just HAVE TO WAIT». My point being, this WHOLE thing could of been resolved, swiftly and promptly within a 20 minute spand if I was helped correctly. But Lee Ann couldn’t be BOTHERED at her job, I just wanted to leave before I wasted my breath anymore. Sorry, I was an inconvenience and I will take my business where it’s appreciated.
I’m not happy Micheal (the guy we bought our Note IIs from) was transferred to the Meadows Mall! I will make sure to deal strictly with him since he treated us well, never hid anything from us, told us everything we should of expected and then some. He went above & beyond our expectations. I liked that he basically held our hand through all the entire process, that’s customer service.

Apart from the constant upselling, we had a great experience at this AT&T.
I took my grandparents here to set them up with iPhones (yay iPhone fam). As soon as we walked in, we were immediately greeted by Tony and he shook all of our hands. I love the customer service that they trained their staff with.
After looking around for a little while, they were ready to take the plunge. We went to grab Tony so that he could discuss service plans and such. My grandma decided that she wanted the black iPhone 4, which they did not have in stock. He looked it up and an AT&T, about a 15 minute drive away had it in stock. Then he offered to drive there instead so that we would not have to waste gas. Wow! We took him up on the offer and purchased the iPhones when he came back.
Fyi, their private lot is very crowded but there a few spaces directly in front of AT&T reserved for customers.

So, I dropped and broke my phone last night and decided to see what options I had until it was time to upgrade in a few months.
The salesperson approached me quickly and went over all my options with me. He seemed upfront and didn’t try to sell me on anything too crazy. He gave me some great options and although I didn’t end up getting anything I felt he helped me quite a bit and was appreciative of the help.

I seriously just had the worst service ever here! I told the girl what I was looking for in a phone and my price range and politely asked her to help me narrow it down to a phone that would work best. Her first and only suggestion was WAY out of my price range. Um okay… «That’s out of my budget» I told her… «Can you help me find something else without all the extra bells & whistles?» Then she told me «Well all the other phones are all the same so just play with them and see for yourself.» WOW… thanks for that great piece of information… that really helped. I’m sure Samsung, LG, HTC, and Motorola did not all make the same exact phone in every way. Obviously she just didn’t want to help. If you don’t want to actually assist customers then please don’t be in customer service! BTW she was a tall, skinny, blondish/​brown straight stringy hair with no make-​up on. Ughhh… get a new job girl cuz you suck at this one. Needless to say I left without a phone. I’ll take my business elsewhere.

Probably the best AT&T service I’ve EVER had.
Go see LEANN TRUST ME she is so sweet, funny and helpful.
Service: my boyfriend & I walked into this AT&T which was HUGE and CLEAN. To find their was an AT&T door hostess? I guess she took down our names, what we were there for and asked us to wait a couple minutes we’d be helped next. Leann an AT&T associate was very kind and helpful. We told her we wanted to upgrade my boyfriends phone because he was due to for upgrade. We got the last Iphone 4s in white so my boyfriend swears it was MEANT TO BE. Leann really helped us with informing us about AT&T’s new insurance plans with the Iphones because before there wasn’t an insurance option for iphones. She helped us decide what plan was best for his needs.

Awesome service go see Tiffany!