Bonanza Cat Hospital

At first, I thought this was a great hospital. We took out cat there for an emergency operation, and she came out fine. The Dr. was kinda rough around the edges, but we took our cat and her meds home. This past week, end of April, we took our cat to a closer vet, Sun City Animal Hospital for another check up, because she was under the weather. We needed to get her records from Bonanza Cat hospital, so the current vet could asses her condition, particularly her kidneys. And see if further treatment would be necessary. It was 20 minutes before Bonanza Cat hospital was closing and the current vet asked for her records to be faxed over. Nothing happened. So the vet called to Bonanza cat hospital herself and they never answered their phone! I know they ignored us! they knew who we were because our emergency visit to Bonanza cat hospital resulted in our bill being sent to collections. So, ultimately, without Bonanza Cat hospital «closing» 10 minutes before they should, and not taking the Dr. s call, we couldn’t get our cats records. Ultimately, we made the choice to pet her down.
WE WILL NEVER GO TO THIS PLACE AGAIN as Sun City Animal hospital is much better and the Dr. is more gentle.

I’ve been going to Bonanza Cat Hospital for over 18 years. Every now and then I like to read the other Unilocal reviews for BCH. I’ve seen a few negatives ones here, and I just have to say that I’m shocked by them. Dr. Steelman is the closest thing to a Saint there is when it comes to veterinarians. She’s always treated my cats as if they were her own — her prices are extremely reasonable. She’s there many nights until midnight or even later.
Now I will admit that they’ve had some difficulty in the past getting Office Receptionists — and some of them have been quite … flustered when dealing with people. Those folks are GONE now. And sometimes you might have a bit of a wait getting calls returned, but rest assured that Dr. Steelman and the staff are taking the best care of your cat.
I’ve gone to Dr. Steelman at the Bonanza location, the Lake Mead location, and now their new building at Skye Point. I’d drive to Pahrump if I had to — she’s simply THE BEST.

I will never take my cat anywhere else. They are always so kind on the phone, happy to give me updates in my cat after he had been in and out over two or three weeks. I cannot stress enough how amazing the people are that work here and the care they take.

Dr Linda Steelman IMHO is one of the top vets in Las Vegas and has always been there when we need her most. Thanks

I’m very lucky to live near Bonanza Cat Hospital because I have a geriatric cat who needs frequent care. Dr. Steelman & her associates are incredibly professional, thorough, caring & highly intelligent. They are a pleasure to deal with & are all so wonderful to my little cat. My cat is alive today because of all the good care she has received from Dr. Steelman. I cannot imagine a better Cat Veterinarian on the planet. She has established a haven for abused, abandoned & otherwise homeless cats called The Poppy Foundation. They shelter and care for approximately 15o cats at any given time. The cats are treated so well that for the most part they are friendly & some are adoptable. I’m extremely grateful for the wonderful care my adorable diminutive cat gets at Bonanza Cat Hospital. It exceeds my expectation

I took my two cats in this weekend to get groomed. Each cat kennel had their names and our phone numbers written on them in big black sharpie. We also filled out paperwork stating the specific work to be done to each cat. Then it was further discussed in detail over the phone what I wanted done. Both of them had been to Bonanza for grooming before. One is big and is a male. The other is a petite little female. The female was to be sedated and given a lion cut; she hates being brushed and we have to do this once a year or so. The male just needed his chin area trimmed because he likes to play in water and starts to smell like a wet sponge; we had also asked for his rear end to be trimmed. I got a phone call halfway through the trimming that Patch, the big male, had lost 3 pounds and that it was a significant weight loss for a cat. They asked if I would approve blood work. I thought it was odd because they had just been in to their regular vet for shots and their weight was fine so I declined the blood work. They also told me they accidentally cut him and he needed stitches! We would have to come back in 2 weeks to have the stitches removed. I was shocked when my son picked up the cats to find out they had completely switched the cats. The one that only needed a chin trim had a complete lion cut, the one with all the mats only got a trim. Worst of all… they put the big male under sedation WITHOUT PERMISSION. They charged me FULL PRICE and then told me they would do the other one at no charge since they screwed up. I asked to speak to the office manager. I told her how shocked I was at such a blatant error, then to add insult to injury, they injured my cat — gave it stitches — and then charged full price!!! The office manager tried to blame the injury on the fact that «Patch» had lost so much weight and had so much skin hanging. Kind of like I was a bad owner who wasn’t caring for my cats. She eventually agreed to refund the money. We made arrangements to go back the next day to get the correct cat done. The next day I decided there was no way I was going back. I realized that there was no weight loss at all… they switched the cats. The male is large, the female petite. Callie is the one that ended up with the stitches, not Patch. Thank goodness I hadn’t wasted money on blood work. Wonder why it didn’t seem odd to them that one cat gained 3 pounds and the other lost 3 pounds??? Further, how do they switch a male and female without knowing? Especially with their names written on each kennel!!! It was clearly visible that Patch was a male after they trimmed every existing piece of hair off him! Anyway — what a cluster. Really just inexcusable. Mixed up the cats, tried to convince me one needed bloodwork due to severe weight loss, injured one cat and got stitches, then charged me full price. Shocked and disappointed.

We just moved here from out of state and needed a vet our cat. After calling around, this place seemed the nicest. Before taking out cat in we asked if we could view the facility first and they were happy to meet our needs.
Upon walking in you are met with a smell of cat/​cat urine. However, you are also met with very friendly cats in the waiting room. this is strictly a cat hospital so there are no dogs or other animals. The cat smell has to do with them having several cats in the adoption center (connecting rooms) just to the left of the entrance, all cats are happy and well fed. So aside from the cat smell (which I imagine is impossible to prevent with the adoption center) was pretty normal. After we were greeted by the receptionist and friendly cats, we received a small tour of the facility, boarding area, exam room and waiting area. the facility is very clean even if the smell itself isn’t so pleasant. The whole office was welcoming and had a very holistic/​home-​y feeling and not like a cold metal medical clinic at all.
Our most recent visit was yesterday (1/14/16)when we took our two year old black male cat in. Our cat is extremely timid and extremely afraid of the vets office. He was very sick as a kitten and his frequent visits alongside not feeling well has left him with severe anxiety and fear for any place that looks nothing like home. We mentioned his unique situation to Dr. Forbes and she treated our requests with the upmost care. Unfortunately for our little kitty, once in the exam room he became extremely upset. Dr. Forbes and her technician were able to care for him in a very calm and gentle manner. They didn’t charge for X rays or nail trimming and were very straight forward about our kitty’s needs. Dr. Forbes and the staff were very kind and helpful.
Overall the visit went really well considering or cat always has a bad time at any vets office. I would definitely recommend this place for your cat. I have rated ⁴⁄₅ stars mostly because of the smell.

I was told by a friend that this hospital was caring and thoughtful toward cats and could help those in a financially tight spot. I had adopted out my cat as I could no longer take care of her like she deserved (took on more hours at school to try and finish faster and was not working) and adopted her to someone with experience with cats. My friend I adopted her to got worried that something had happened to her when she got sick, so the day after she told me, I took her up to this hospital (an hour away from me) for my friend since she was working that day. Upon arrival I explained the situation, but it didn’t seem like the front desk paid much attention to me or what I said at all. I filled out the paperwork, paid a discounted fee so they would take her, and waited. I was called briefly to confirm if blood work was ok, and agreed to it. Then I waited and waited and waited.
When I was finally called back, I was asked a series of pointed and rude questions. I have severe anxiety — which was what the cat was for in the first place — and was soon being insulted and treated poorly, told I was a terrible person and a terrible owner and that I should have taken her to a shelter instead. I was mortified and frozen, and really hurt. I hadn’t done anything wrong! I had adopted her to someone who could better care for her because I was at school 16 hours a day! But she didn’t care in the least and was extremely unprofessional.
My boyfriend, recognizing I was having a breakdown, takes the phone from me and tries to talk to the vet, who calls him an a**hole and hangs up on him before he can get in a word. After I calm down, we head up there to pay the rest of the bill and retrieve the cat so we can have her treated elsewhere, by someone more compassionate and who would actually take care of not just the kitty but everyone involved. Another woman takes us into a back room and tells us that the cat is very, very sick and needs constant care, and that they are willing to provide for her and nurse her back to health and then adopt her out if I was willing to surrender her. As unhappy as I was, she seemed nice and assured me that the kitty was already doing better, but that it probably wasn’t a good idea to see her so she didn’t get hopeful about going home.
I surrendered her but not a day goes by that I don’t wish I could have my baby girl again. I miss her so much every day but I knew I couldn’t take care of her. To be shamed for things out of my control is pathetic, unprofessional, and despicable. I still have nightmares about that phone call.
Take care, newcomers! This vet is NOT a nice place for people. They seem to take care of their cats fairly well, but I definitely don’t recommend this place if you don’t have a thick skin.

I absolutely love Bonanza Cat Hospital. I have a very sick Bengal kitty, who they’ve been treating. I made an appointment when I noticed that her face may be paralyzed following a recent ear infection.
Once the doc saw my cat, she immediately took X-​rays and ran a thorough exam. She apologized for my wait, but insisted on taking the time necessary to figure out what was going on. The X-​rays revealed that either the infection was growing internally only or that we were dealing with cancer. Due to my cat’s young age, we were all hoping cancer was unlikely.
They have taken wonderful care of her, even during an emergency drop-​off. It makes sense to fill out a form when there is an emergency. It helps inform them stay on top of what’s going on and document health changes. The form is one page and super easy to fill.
They kept my cat for three days to watch her progress. They tweaked her medication, fed her, and kept her in a very clean environment the whole time. They sent me home with additional meds and a pill-​popper, which they showed me how to use.
Unfortunately, my sweet girl does have cancer. Both doctors at have handled our situation with the heartfelt patience and empathy.
I expected all of the medical expenses to cost me well over $ 1,500 but was surprised to find that all bills combined were actually just a fraction of what I expected.
I have another cat — also a Bengal — and I absolutely feel comfortable taking her to Bonanza Cat Hospital. They’ve seen her, too, and she’s the picture of perfect health.
I’d also like to add that while I was waiting on testing to be done on my cat, one of the Poppy Cats curled up on my lap. The sweet girl’s purring was exactly what I needed to help keep me calm while I waited on my own cat’s results.
Best cat vet ever, if you ask me.

We’ve been taking our cats to Dr Steelman for a few years but have gotten sick and tired of the judgmental nature of her. She is extremely rude and mean when she talks with us and does not seem to understand how she comes off. If you like being told how bad of a person you are and that you have no idea what you are doing with your cats please keep seeing this DR. Otherwise I would suggest anyone else as I can’t believe there are others that are as rude and mean as she is.

If there was a half star that would be too much. I took my kitty there this morning (Saturday) with a emergency, he could not urinate. I told the woman at the desk, she looked at me like I was from Mars and asked i had a appt… Seriously I just told her the problem it’s a emergency!!! She gives me a form to fill out unconcerned about my cat, then she gives me a drop off form so they could call me when he’s ready.
I told her I wasn’t going to leave him alone and was told «it’s Saturday that’s how we do it» I took my cat to another hospital. I went there because it was a CAT hospital
And close to my home. I was extremely disappointed in the poor service, attitude and strong urine smell. I hope whoever is in charge of staff reads this and makes some changes asap!!!

I brought my two cats here for their routine general check up and yearly vaccinations. (Tiger and Posey).
The staff are always friendly to me and the welcoming committee of the kotties of the Poppy Foundation are the bestest!!!
Dr Steelman and Dr Forbes are great with my cats and they do thorough examinations and explain them too!
I love these Doctors and i love this place!!!
(While you’re here, you can also visit the Poppy foundation cats! It makes you feel so good:)

Highly recommend Dr. Steelman and her amazing staff. I’ve brought my cats for years to BCH. They provide the best care in a warm & loving environment. They care about each & every patient as if they were their own cat. They are knowledgeable & professional.

Dr Linda Steelman is an out of date Vet. She does not know the current treatments for even Thyroid disease. Its Law and Ethics that keeps these Vets current. After horrible patient service and treatment by her office manager Linda Newman President of the POPPY FOUNDATION, for special needs kitties!; my special needs kitty and I were turned away! We were turned away because we are concerned pet owners who ask too many questions. And that is interpreted by Linda Newman And Linda Steelman as constantly disgruntled people. I will never apologize for being concerned for my pet, I am my pets only voice! After making an appointment to have some blood work done, so that my current Specialist Vet could collaborate on the on going treatment of my kitty, I received a phone call from Linda Newman canceling my appointment saying that my cat and I should GO somewhere else.
After receiving this phone call after hours at 7:35pm that night, I wrote on their FaceBook page about my experience. Immediately after that, I began to receive harassment and cyber bullying from the moderators of the POPPY FOUNDATIONS FB page (again I have to remind you they are one in the same but claim to have nothing to do with each other). After I pointed out the bullying and the freedom to express my opinion and review, and how I might alert the authorities about these threats, the moderators quickly began to delete their comments. After I had posted saying that I would be coming into the office to collect my pets records, I was told be THE POPPY FOUNDATION which is run by Linda Newman, that I would be met by the police if I showed up.
After arranging a police escort to attain my records I was met kindly by the front desk girl who is now so busy on the phone she can barely make eye contact. Then of course «the Linda’s» are made aware of my presence and begin to give me the fake smiles and the brush off’s. I call Linda Steelman out on her stalling and she then says she will see myself and my partner (as witness) I ask her if we can go into a private room so as not to disrupt the patients and kitties that are in the lobby. We go in to an adjacent room and I begin to explain and inquire what the problem is. from there I have to tell the Dr to please lower her voice and calm down and ask why her tone is hysterical. She refuses to calm down and have a discussion. I then make known to her that we will be following up on the threats made to us and that we want our file, which she refuses again to give to us. Wasting paper, she informs me she needs 24hrs to get me a copy. Most business in this century have become earth conscience, and send things via email or on a disk. So maybe lets get with it.
I contacted my lawyer about the discrimination, harassment and the Vet withholding my records. after letting them know my lawyer and law enforcement were on my side, I will be receiving my records certified mail.
Getting my records was never the real problem, there are laws in place for that. It is the treatment these people think they can inflict on patients. I will say in closing, if you treat human beings this way, how are you treating our fur babies behind closed doors.
Be careful, your cat will likely end up with a cold when they leave, and they likely won’t be treated very well either.
Please see my next review of the POPPY FOUNDATION.
Sincerely,
A dedicated pet owner for life and parent to my Special Needs kitty for 17 years strong!

I dropped my baby off at the vet to get spayed. I was recomended by my friend who is a nurse and animal lover. First of all the licatiin is hidden lol and the constructin on the freeway did not help. Also we tried booking our appt on the phone with a volunteer that took nearly 20 minutes and she was nice but had no idea what she was doing.
When you arrive you see the cat rescue is huge with lots of windows. They look very happy. They rehabilitate cats who hv been abused or arent able to live well w others! Awesome! Not awesome the smelll. Whatever right stinky cat smell is pretty standard. There are also cats every where in the office. Which made me a little nervous but they all seemed very lovable. I dropped my kitty off paid and was told to come back at 6.
When I arrived there was one lady different from the two in the morning who was on the phone. There was one woman and her cat waiting. She didnt greet me or even look at me until she finished 2 phone calls. I waited ten mimutes and another 2 ladies came in waiting for their cat. Even after she hung up she didnt look up at me. Ok fine she’s busy whatever. She didnt know any of the questions I had for surgery aftercare. She seemed too flustered to ask some one. Which she finally did ask about ear mites. And she brought me my cat and I asked to make an appt for my other cat at home for ear mites and she looked at me and said no im going to take her first. My jaw dropped open. I could not believe after waiting 20 minutes watching her fiddle around the computer and run around she wouldn’t book my appt. I am a 10 year hairstylist and hv been in customer service my entire career. I have never ever been treated so rudely or been completely dismissed. Proper training of a equip volunteer or employee is vital for the sucess of any business non profit or so forth. I not only asked her how I could donate to the rescue I have a ton of medical supplies saline gauze etc from when my daughter was ill. She said I would hv to say ask the dr but she didn’t hv time. He was literally in the office behind her. :/​maybe they are doing so well the don’t need donations.
Needless to say if you want a cheap spay its worth dealing w the bs. But for aftercare or routine visits I recomend going anywhere but here.

Best vet experience for cat mom. The lobby has cats freely offering their feline comfort while you are waiting for your pet. Dr Forbes demonstrated how to use the «pill popper» on GiGi and let me practice before I was discharged with my 2 cats. Very happy with follow up phone calls with lab values and checking in after treatment. Thumbs up!

Dr. Steelman is the single most inspiring, kind, caring, professional and talented animal doctor we’ve ever me.
Oreo is an elderly female tuxedo who has been ineffectively treated by various Vets for bladder problems. She’s been through a lot recently as a result, this summer she really took an unhealthy turn. Oreo lost half of her bodyweight and couldn’t control her bleeding, stony bladder.
The moment we met Dr Steelman we knew our baby was in good hands. The way she handled the cat and showed her affection took us by surprise because we’d never seen a Veterinarian with that level of personal interest in our pet.
The surgery Oreo needed had been quoted at $ 1k by other Vets but Cat Bonanza did the entire treatment for $ 460. We were carefully directed how to medicate her by the great Techs. Oreo’s mats were removed from her fur. They care about the details.
When we received a call from Bonanza at 10pm the night of our cats surgery (a Sunday), we feared the worst; she’s old after all. It turned out to be Dr. Steelman calling to ask if Oreo preferred wet or dry food because she’d come around from her anesthesia and Dr. Steelman wanted her to feel comfortable. Our cat even returned home from her stay in a good mood.
They treat the cats like their own family at Bonanza.
We’ll continue to support this business as long as we’re in LV (and probably beyond).

This review is from the old location on Lake Mead. It happened about a year and a half ago. I had been going to Dr. Steelman for many years before this happened, and totally trusted her.
A few months after my cat passed away, I asked them if they had a healthy and affectionate short haired cat. He had a small cut above his eye which they said was no big deal.
They let me adopt a very sick cat, and told me he was healthy. I kept calling them and telling them he was lethargic, not eating or drinking much, hiding quite often, and was so weak he could hardly move. I kept calling them, as I could tell there was something wrong, and they shrugged it off. I later realized, they knew he was sick, and wanted to get rid of him before they moved to a new location. I fell in love with him, and he died a horrible death while I was out of the house, 16 or 17 days after I adopted him. They should be ashamed of themselves!

Avoid at all cost, something is fishy with this place. Took an ill cat here and dropped her off. Later at night they called and said there was nothing wrong with her but her kidneys were starting to fail which is normal with older cats. Next morning they call to say she had a seizure and passed away.
So we had her cremated, weeks passed by and these clowns don’t even have the decency to phone the owner to let them know the ashes of the deceased pet can be picked up.
There’s way better choices to bring your pets out there, places that actually show some compassion. This place is downright horrible. You say you love cats, well that may be true for your own but as far as mine you made my family feel like you can care less.
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Dr. Steelman is in my opinion the very best veterinarian in Las Vegas. I’m fortunate to live as close as I do to her new cat hospital.

This is a bit of a long review so bear with me.
I took my cat in with Dr. Forbes, she’s the new vet in the office. I couldn’t be happier with Dr. Forbes. She took the time to get to know my cat’s medical history and to thoroughly explain exactly what could be the problem and what course of action needed to be taken. She was warm and friendly, I never felt rushed, and I could tell she not only knows her stuff but is a true animal lover.
As for the staff, just as great as Dr. Forbes. My appointment was at 9:30 and I was in a room at 9:30, no wait time. Everyone was just so nice and friendly.
Admittedly I was a little (read a lot) worried about how much the bill was going to be. Anyone who has taken their family member to a vet knows how quickly things add up. Well when I was told how much I owed, I was pleasantly surprised at how little it was, lets just say it was A LOT less than I expected.
Overall just a great experience.
As a side note, one of the reasons my husband and I decided on this office over all the others in Vegas is because we are strongly against declawing of cats, we prefer to have a vet that feels the same way.

The best cat veterinarian in Las Vegas has a new office. It may be a longer drive for some, but the new facility is gorgeous. It has a large, clean waiting area, and the cats of the Poppy Foundation have a home all their own, with lots of room to sleep, play, and live out their days. This new facility will allow Dr Steelman to provide even better care to the cats of the Las Vegas community.