Bond Heating and Air Conditioning

Honest. Affordable. Fast. Reliable. Did I mention honest? :) Chris did an awesome job. I would recommend him (and have already done so) to all my friends and family. Thanks!

May 2016 Update: We’re selling our Las Vegas house and the buyer’s inspector noticed rust stains beneath the A/​C condensate drain pipes. Bond HVAC tested the pressure on both A/​C units and confirmed that the pipes were not clogged («You would have had a rusty ceiling leak») and both were functioning normally. We had low refrigerant last summer (had some added) that’s what likely caused rusty water to drip from the pipes. So no big repair bill, just a house call to confirm that the A/​C units are fine! I highly recommend BOND HVAC.

Living in Henderson, it is sometimes difficult to find a good Air Conditioning service especially living in the desert where cool air is essential. Chris Bond who works in the Las Vegas and Henderson areas is great! I have had him check my air conditioner and furnace twice a year for the past four years. I cannot recommend a greater guy or greater service when it comes to maintenance in Air conditioning and Heating. He is straightforward and thorough. He is informative about the work he does and gives you a clear understanding of what your appliances may need in order to last.

Called and made an appointment on a Saturday with a young man to send a technician to my rental house as the tenants said the air was blowing hot.
After giving all of my information, the young man said a technician would be dispatched, but by Monday, no one ever came and no one followed up with me or my tenant.
F.

This is the second visit by Kevin of Bond AC. The first time was in the early part of June. I live in an older townhome that has been somewhat neglected for some time it seems. Anyway, he came out in early June to service my ac and assess its life expectancy. He was honest and upfront about the service requirements. He had to come back again yesterday July 1, as one of the units stopped cooling all together. I will have to get some work done but, not until the time comes. Kevin is my Las Vegas AC guy from now on as I trust him and he does not create issues or try to oversell.

Thursday night, the upper floor air conditioning unit failed. I researched Unilocal and Angie’s List in preparation of calling an HVAC company in the morning. Bond Heating and Air Conditioning came highly rated with tons of favorable reviews. In the morning, I called Bond Heating and Air Conditioning. The phone was promptly answered by an answering service. The service said someone from Bond would call back shortly. Not five minutes later, the call was returned by Cliff. Cliff stated that Chris was available around 12 pm the same day (this was at 8:20 in the morning).
Chris Bond arrived on time. Mr. Bond was very pleasant and knowledgeable. He asked me questions regarding the unit. Within 15 — 20 minutes the faulty component was found and replaced. After replacing the component, the fan motor on the compressor failed to start. He quoted me a fair price to replace. After looking closely at the fan, Mr. Bond stated it was a part he didn’t have on his truck as it was not a common voltage fan and that the fan was more expensive than the fan he quoted, but he would honor his price. He asked if he could pick up the part and return, stating it would be approximately 45 minutes.
While Mr. Bond was away picking up the part, about half an hour later, I plugged the cutout back in, and to my surprise, the fan started up right away. When Mr. Bond returned, he surmised the fan had overheated and went into protective mode and shut down, then reset when it had cooled down. He tested the fan voltage, and stated it was well within tolerances and did not need to be replaced, but if it failed, he would come back and replace it, and honor the price he quoted.
I was thoroughly impressed with the service and professionalism of Bond Heating and Air Conditioning, and Mr. Chris Bond. I had the capacitor replaced on the downstairs unit last year (on a smaller unit), and Bond’s price was at least $ 50 cheaper. I will not hesitate to refer Bond Heating and Air Conditioning to any of my friends or family if they need HVAC service.

The air conditioning in our rental in Las Vegas went out. Chris from Bond made sure that our tenants did not have to bear the heat. The estimate was jus right and all the transactions were done over the phone. Highly recommend this company and will definitely employ them again.

Five Stars to Bond Heating and Air Conditioning repair who fixed our malfunctioning air conditioner quickly and professionally.
Found them through Great Angie’s list reviews. Chris came out to Summerlin on time within 24 hours IN THE MIDDLE of the first bad heat wave of our Las Vegas summer. I’m sure they were inundated with calls!
We were prepared to spend a ton of cash on a new unit, but the problem was simply the unit was FILTHY on the filtering side and couldn’t breathe! And stupid me, it blew a breaker because of that. He flipped the breaker back on and it fired right up. We were relieved, and just a tad embarrassed.
He also did a through inspection of the coolant, capacitor and electrical on all three of our units.
I know with air conditioning repair the problems won’t always be this simple, but when they are, you can count on Bond to be honest and straightforward. Highly recommended!

Actually I would have for sure used your services had you not wanted to charge me over $ 500.00 for maybe 1.0 hour of labor. No I did not use you to diagnose a problem, I was hoping it was a loose wire. A three is still average and if your labor rates matched the job to be preformed, I would have given your business and a 5 star rating. I changed these things myself myself after watching how to do it on you tube and did it a little over 1 hour, so I know this would have been a very easy job for you. Had you quoted me $ 500.00 for both jobs I would have said yes in a heartbeat.

Good company. Fair prices and quality work. Enough said!

My fan on the AC and heater quit working. Set up an appt with Bond and they came out and fixed the problem quickly, efficiently, and didn’t fix things that didn’t need fixing. Extremely honest and trustworthy. Also gave us some advice for other heat/​ac issues that saved us quite a bit of money where someone else would have just come and done work and charged us quite a bit that wouldn’t have fixed the issues anyway. He has my business for as long as I am in Las Vegas. I won’t even waste time calling anyone else.

I called Bond heating & A/​C on Friday regarding an airflow issue. I made an appt for this Monday at 10:00 and he showed up right on time. He checked my duct work and recommended dampers. He also wanted to check my refrigerant level and noticed the level was low. He added refrigerant and recommended I wait on the dampers. After doing all of this, he did not want to charge me.
It can be hard to find honest repair work in this town. If you need heating or A/​C work, I would highly recommend calling Chris at Bond heating & A/​C.

Just to let everyone know from the get go — I have not hired this professional for the job. I am strictly reviewing this business based on the first rate customer service I received by a simple phone call.
On our own, we were able to isolate our issues to the upstairs AC unit, and called this pro to see if we could get him to come out. Chris, the owner — was more than happy to do so, but first asked what was going on with our unit. He did disclose he does charge a $ 60 service fee (for the time taken to show up, and find out what’s going on) which IS deducted from your bill should you follow through with his services. After I explained the situation, the owner actually went out of his way to offer us a means of trying a DIY fix first, before we scheduled a visit from him to help save us a little money!
He was the first out of 7 AC professionals I have contacted throughout this week who bothered to take the time and give a little TLC to a potential customer! That speaks VOLUMES to me about this professional’s ethical practice — he’ll definitely be on my call list for service should it come down to us needing emergency help!
All other professionals I have contacted (and I will gladly list their names should you request it personally — not into bashing everyone at once here), have been more than willing to show up, but then don’t bother to tell you what it’s going to cost for them just to show up, until you are ready to hang up — or unless you are asking them directly! And they assume you are going to use their service and sign a contract based on them showing up. Yeah, I don’t think so.
So — should you have AC issues, that really does warrant a professional repair — seriously think about contacting this company first.
— — — —
This next part is not directed at the company itself but regarding the whole «service call/​show up/​diagnostic fee» practice in general by most contractors in the valley!
I’m not quite fond of professional businesses (it’s not just isolated to AC guys, but also to landscapers, locksmiths, or any trade for that matter) that charge this type of fee. I do understand the premise behind it, the professional wants to protect their business, and not get scammed by customers, and let’s face it, the Vegas valley is FULL of scammers and conners and the valley’s history is pretty much based on this practice! So yes, I do understand — protect the business and not waste the resources (time, gas, etc…). On the flip side, it does put skepticism into an honest customer of a business practice when you are being charged for someone to show up, diagnose what’s going on or to plan something, on blind faith without the contractor vying for the customer’s business first. It makes it harder for a customer to thoughtfully and carefully hire a professional based on personal service when you have to pay upfront. I know it’s a fine line to walk on, and realize that contractors need to make an income of their time. This is just a practice I am NOT accustomed to nor comfortable with here as I grew up in a much different environment. Anyhoo, that’s just my two lil cents on that.