Bunkers Eden Vale Memorial Park

Unfortunately, we needed to enlist their services due to the death of my paternal grandmother. She was getting cremated and we wanted to put her urn and my grandfather’s urn together in their mausoleum. I was there when all the initial paperwork was being signed a week before the services. The older lady helping was friendly and sympathetic to our loss. She was telling us about her elderly mother so it made things more personable than business. She gave us a tour of the compound and showed us where the «burial spot» was. Since we chose to have their urns placed in a glass nitche instead of the marble ones outside, it was in a locked building. The only people who can go inside are people who have their loved ones in there. Nice to know that they keep things safe. I don’t know about pricing with other cemeteries, but I think we got a decent price. The reason for the 3 stars is due to the landscaping. I’m used to the full, lush, green grass they have in another cemetery I visit in California. Here, the grass was dead and yellow with only small patches of green here and there. Alas, we are in a desert and this cemetery isn’t in the nicest area of town. Overall, I was pleased with our experience.

I am very displeased with Bunker Cemetery and Mortuary. My father passed away 4 years ago. I have visited him twice a year since that time. Two weeks ago I took my sister, and her family, to visit his grave for the first time. When we got there we immediately noticed that the grave marker was missing. I walked over to the office and was told that an order would be put in to find the marker .The excuse given was that grass grows very quickly in Las Vegas and it was possibly buried. My information was given and someone would call me. I did not receive a call. I called on Wednesday, Friday and Saturday. I never spoke to a person. Finally, I called my sister to ask for her help. I was too involved and needed the relief of help. She took over with gusto and was a promised a call back in regards to this issue. She did not receive a call back. That following Tuesday she called me to inform me that she had spoken to Manager John Laskey. Apparently because the grave markers are considered a «90 day marker» (which was never explained to us) and we left it there for longer than the recommended time, we are responsible for it. I honestly don’t have a problem with that. What I have a problem with is the fact that we had to call 5 times to get someone to talk to us. Also, why were we not given a courtesy call when the marker was either stolen or broken? I find this customer service to be appalling. This is not a sweater shop. You are dealing with the loved ones of people who have passed. Show some compassion.

Peaceful…:-(

Missing My Dad…