Cafe Rio

I love café rio. this is my place, man. last time I was there, I ordered a barbacoa quesadilla. they woman in front of me ordered a spicy pork quesadilla. as you all may know, barbacoa is sweet pork. the woman at the first station took our order and had no problem except she had a bad attitude. she gave her co-​worker attitude when she gave her the receipt for a call-​in order and told her not to forget the extra cheese., the issue was when I get to the second station the woman asked the girl in front of me what she had and the woman said «I had the pork quesadilla.» k well I had a pork quesadilla too but we had different kinds so can u handle this? I didn’t say that but you get it. please clarify which order your customer has so they don’t ruin other peoples order. it’s very frustrating to get home and see that you got the wrong food. I’m definitely coming back its just that I don’t want this to happen again. I know one of the girls that works here though and her name is Erica and she’s so sweet. I love her! the worst part about this though is that I was cravingggg a barbacoa burrito w hot sauce on it (which I recommend you get bc its fuego) and they gave me the quesadilla with the wrong meat :((still coming back though. I hate looking at the reviews and seeing bad ones because I love café rio to death.

I usually come here at least once a week for the past several years. I’m finally compelled to write a review on this establishment. The food is good the staff is nice so why am I giving this a 1 star review? Over the year I have noticed a weird musty rotten sock kind of smell from time to time and I couldn’t quite figure out what it was. I then figured out that the plastic treys they use to serve the food on are the culprit of this rotten smell. Café Rio employees don’t actually wash them, they just wipe them down with a rotten smelling dirty and musty smell cloth, which in turn make the trey smell like rotten vomit.
I have raised this issue now with them 3 times. The most resent was today and by far those treys smelled so bad it was sickening and I had to go to the bathroom and wash my hands to get rid of the rotten sock smell before eating.
If Café Rio makes an effort to fix this issue I’ll change my review. But as of now I’ll no longer eat here.

I used to love this place, now its kind of a dump. It took forever to order because there was only on dude working and his coworker was just standing there. The man before me ordered carnitas and none of them knew what that was. then rhey just started looking and asking each other what is that. I admit the customer could have just said the pork or just pointed.
I ordered the enchiladas and my rice had little hard pieces from drying out. My food was cold when I ate it. There was a tomato stem in my food.
The place is a mess. I took a picture of just one section but the whole serving station was a hot mess. There was guac on the side that turned brown from being there that long. Sour cream everywhere, in the guac, the lettuce, the window. Its just not ok guys.

I come here often food is always good. However just now ordered my salad. The guy behind the counter was a complete a’hole when I had to tell him (because he didn’t ask) what I want on my salad. He made comments under his breath. If you hate your job so much. Do us all a favor and quit!

I love this spot. They always make my burrito right and service is fine. The burritos can get a little pricey with all the additions but I usually split it into two meals so it’s ok. My only gripe is their guacamole scoop is sooo tiny for a dollar extra.

Is it wrong that I eat here so much? Nah, it’s tasty. What I have fallen in love with here is the tostada and salad, particularly with steak. And since it’s a go down the line place, you can specify how much you want of each thing or if you even want it at all. Tip: Get both of the dressings and pour both of them on your tostada or salad — they taste delicious together.
The staff are still a bit hit or miss at times. Some are friendly. Some are efficient. Some clearly wish they were anywhere else but there. Bonus: You can skip the line and order ahead of time online. You also can often save a couple of bucks this way with online only coupons.

I paid 14.75 for a steak burrito and a drink who turn to be a bean&rice burrito and a drink.
No meat what so ever, maybe 2oz or so.
After the meal my stomach was exploding. The oil and salt made me not leave the bathroom for a good hour.
That’s the quality of this place. Zero
Yackk, not going back.

I use to love this place, but I am wondering if they changed management because it has gone downhill. The past two trips I question the cleanliness, this time I saw the cook eating while he was at the grill. The queso was an odd consistency, very gross. Pretty sure the salsa had mint instead of cilantro. Very unusual. Needless to say, I’ll be looking for a better alternative.

The food is great love the place, BUT ordering for a catered lunch has always been a disaster. We always fax the orders in ahead of time, now the orders are done online (days in advance) and they never have the lunch ready for pickup when we request.
We ordered a lunch with 20 items to be ready at 11:30 for a noon lunch and when we showed up, they haven’t even started working on it!
So after 10 min of confusion and searching we waited about 20min.
Having lunch 30 min late for a business meeting does not make anyone look good.

tldr
Kinda stingy with the steak for my salad tho.
Usually bomb.
The place was kind of cold too.
Didn’t have to wait long and friendly staff.
Get:
–steak salad
–half creamy tomatillo dressing
–half cilantro lime vinaigrette
Protip: get the black beans on the side or a separate container to prevent from tortilla sogginess.

I’d like to compliment one of your employees, a young lady named Kelly, for the excellent service she provided me last week. Kelly helped me to sort out my indecisiveness on a day I was so upset I almost didn’t want to wait in line.
I have always been pleased with the service I receive at your location. However, Kelly’s professionalism and ability to find my now favorite meal there as well as keep the line moving while I was being a difficult customer exceeded my expectations.
I had forgotten to give the recognition where it was deserved the day I went. It wasn’t until receiving the same exceptional service today from Kelly and the crew did I remember to give a review.
Such a commitment to great customer service is to be commended. You can be sure that I will continue to visit your location before any others because of this.
Thank you!
Tom

Stopped for dinner tonight with my family and usually I would rate the café rio 5 out of 5 but was extremely disappointed after seeing the employees acting like they were on break instead of serving customers.
While I realize café rio is not a 5 star restaurant I do expect a certain level of customer service from employees in the service industry.
We observed a cook on break eating with his family and while the adults ate the toddlers were running around the dinning area with no supervision. A cashier who walked in with her boyfriend and then stood around and talk instead of work. At one point he handed her his cell phone and she walked around talking on the phone. We waited in line to order while groups of employees talked about upcoming weekend plans.
At one point my daughter went to the restroom to wash her hands and walked right out because it was so filthy. She tried to let a cashier know but no one would acknowledge her. This is unexceptionable!
We will not be visiting this location again after what we saw this evening.

One of our favorite places to eat. My husband and I usually share a pork salad with black beans and rice. The house dressing is pretty amazing too. Also, get shredded lettuce on the salad. It really makes a difference in my opinion. My kids like the kids meals. My two older boys are starting to eat more so they will share a burrito (the burritos are HUGE). Thy also offer free kids cheese quesadillas for kids 6 and under. Great perk for a family eating out. If you get a burrito be sure to get it enchilada style.
They offer a punch card and every 10^th meal is free. Another great perk
Please don’t compare this to chipotle. They are just not the same. Very different flavors and a slightly different style. I love both establishments but if you’re comparing you’re either going to like one or the other. Keep this in mind and appreciate them both for what they are individually.

This is a place my family and I frequent, but I never think to write a review about. Although it sometimes feels like hit or miss, we keep coming back for that damn cilantro lime ranch and house made tortillas.
I recommend not doing online ordering here, as I feel like I never get the same amount of protein as I do when I order from the counter. Kind of frustrating.
The fire grilled chicken salad is a fav of both my husband and I. We have them drizzle a little bit of the red enchilada sauce on top for some added heat and to use less dressing. Btw, both the house and the vinegarette are outstanding. Like– I want to drink it or bathe in it. Maybe both.
I also can’t forget to mention the queso and salsa Fresca here. So good. Unfortunately, the chips– not so much. Chipotles are way better.
Don’t forget to ask for a punch card, every 10^th meal is free.

I always enjoy coming here when I’m in town. During lunch and dinner time there is a line near the door. It’s advisable to come before or after the rush. The pork salads are absolutely amazing! You cannot go wrong ordering that (unless you don’t like pork)! I went on a Sunday afternoon (1ish) and ordered a pork burrito. The line wasn’t too bad and the young man who made my burrito was patient to make it the way I wanted (usually they are rushing because the line is so long). The one rude lady is the Spanish speaking middle aged women who will talk to customers in English and start saying unnecessary comments to her coworkers in Spanish, definitely did not appreciate that. All in all it was a good experience. Also, always remember to stamp your card (frequent customer card) before you leave. Enjoy!

Quick and friendly location. Had our online ordered order ready in like 15 – 20 minutes after ordering online. Ordered online and paid at work, drove down the street and picked it up. Surprising it was done already since it was during lunch rush too. Back and forth in less than 20 minutes. Including driving time. Win !
No missed items. Friendly staff. My barbacoa burrito enchilada style was delicious.
Busy location being on Eastern but not so bad since it was Sunday. Wonder how it would be on a weekday?

The food is inconsistent. Yes, the food is pretty good sometimes, or it SHOULD be. There had been a couple times when it was too salty and didn’t taste quite right. But, I have to admit, I do like their salad which is the only reason why I end up being tempted and end up going back.
The service, on the other hand is consistant… IT IS TERRIBLE EVERY SINGLE TIME! Service is SLOW and the workers are plain rude! Everytime I go there I vow to never come back. This time I really mean it!

For whatever reason the PTO moms always pick this place and today after our mornings of school volunteering they wanted to go.
I rarely eat here, but something about their wet burrito makes me say yes when invited. I usually get it with shredded chicken, red sauce on top and no cheese or sour cream.
Today my food was fine, service was fine, however the PTO moms I was with were fit to be tied when the normal medium salsa was not yet prepared at 11:30. I think it was more the attitude of indifference that irritated them. Anyhoo, they definitely were not pleased.
Items ordered were my chicken burrito, a shredded chicken tostada salad and a shredded chicken enchilada style burrito (sin desired salsa).
I would definitely go again to Café Rio. Even though my PTO mom pals were pissed, I like their shredded pollo, es muy delisioso. I think I prefer Chipotle, as does my kids, but it’s still good. My burrito and a fountain drink was $ 11 something.

My first time here and probably my last. It really is not very good. It’s definitely not mexican. It’s as mexican as Taco Bell. But I rather go to Taco Bell. I got the steak salad. It was good but it’s just very normal. For $ 10? That’s too much. I can easily make it a home. The good thing I have to say about this place is that the ranch lemon sauce for the salad was delicious. I would buy a bottle of it. If I HAD to come back I wouldn’t mind eating this again. But my mom got the burrito and she ate my salad with me because she hated the burrito. It was Barbacoa. The meat was pretty good. But that sauce. The sauce they put on top was so gross. One of the worst I’ve ever tasted. Completely ruined the burrito. I also tasted the rice and it was super bad. I only wanted to try it so I asked for a little in my salad. I had to take it out because not even my would would eat it and she eats almost anything.
I would never come again unless I had to. And I would eat the salad with the awesome sauce.

Café Rio, WTF happened to you??? You were one of my favorite places to eat. Now, I must resort to someplace else.
On our last visit, I decided to just get a chicken tostada because my usual chicken salad would have been too much food. Plus I wanted the crunchy tostada shell. So here’s where it gets bad. I order the shredded chicken on the side because I didn’t want the juices making my tostada shell soggy. As the girl proceeded to put the chicken in a separate cup, she made a comment about how she hates when people get the meat on the side. The guy next to her then made a comment about how he agreed. Um, I’M STANDING RIGHT IN FRONT OF YOU IDIOTS, I CAN HEAR YOU!!! Then as the guy puts the lettuce on my food, he doesn’t let the water drip from the lettuce. So all this water ends up making my tortilla shell soggy. Just what I didn’t want. Then to top it off, as I’m eating my food, the chicken is way overcooked and super mushy. And there’s a puddle of water at the bottom of my plate. See picture.
I’ve noticed over my last few visits to this location that the employees don’t seem to give a crap about the food they serve. They’re just there for a paycheck. No care or quality. I love their food, especially the tortillas. But now, I might have to drive to a further location if I want my fix.