Canyon Vista Post-Acute

My stay there was above average with bumps along the road. I feel the place is very new and staff will rectify the problems/​kinks within a few years or so. As for the nurses, I had many good LVN’s and CNA’s. One LVN that stood out to me was Christine. She was a real professional and a sweetheart too. She really cared at helping me out during the tough times. As for the CNA’s, there were some wonderful ones that stood out: A wonderful duo by the names of Jerome and April were amazing. You could not find a better team than them. They helped me even when I was not assigned to them. They would come in to check on me at times which was so nice of them. Jennifer was absolutely a wonderful and highly skilled professional CNA (I am hoping the name is right, she was an adorable Samoan young lady). There were two «Wound Care» specialists by the names of Marcus and Kim: They were absolutely fabulous. As for the people that cleaned my rooms, they were all really professional and sweet, but one stood out BIG TIME!!! His name was Theo. He always came in with the biggest smile. His positive energy could cure cancer He loved what he did as seeing patients and acknowledging us and making sure we were okay was something extra special about him. He really stood out to me in all of this place, as he was everything a SPECIAL person is defined by in my books. I would look forward to his daily visits, and if he was not scheduled to do my room he would make sure to pop in just to say hi with his big smile… always made my day! The two receptionists that answered the phones were absolutely Angels to say the least. The two drivers were very nice. There was Maria and Cobra (Yes that was her name). Cobra would go the extra mile and say hi when I was in my room. She was such an Angel… I forgot one amazing woman by the name of Nati (I am sure I have the spelling wrong). She was my special CNA. She was a precious soul. She would do everything in her power to make me feel better; such as storytelling, preaching, motivating, etc… I wanted her as a mother, a wife, a sister, but most importantly a friend. There will never be another human being with a soul like hers. I miss her as I write this. Not all was rosy, as there were many times my pain meds were late. I also want to mention how I wish there were someone assigned to the rooms of patients that are crying or screaming for help… that was quite bothersome to me. I bring this up because I am an advocate for those patients that can’t speak up for themselves. Lots of minor errors that frustrated me at times to say the least. The one BIG negative was an LVN by the name of IRIS… She came into my room with absolutely ZERO bed side manners. She was like a pill pusher on the run. I believe that she was my nurse the night I got back from a surgery writhing in pain and crying/​screaming through the night to the point of exhaustion. She never cared to check in on me during this time to see how I was or how she could help. She was very intimidating to say the least. Nurses should become nurses because they want to HELP the patients. I had some arguments with her and eventually made sure she would never be my nurse again. I filed a complaint about IRIS to the head of administration– Josh Roberts. Josh assured me that the situation was addressed and the appropriate actions were taken to educate IRIS on being a better nurse. BTW… of the few people I knew, they also had problems with IRIS… although she denied that at the time, which really irked me., Mr. Roberts was very approachable and available for me whenever I needed him. This guy is a WINNER. He really is an asset to Canyon Vista Post-​Acute. Also Cynthia the entertainment person was sweet. More games need to be added to the daily schedule although. Last but not least was another valuable member of the Administration team by the name of Kenye. Kenye was my MVP of the whole place for me. She came in my room the following day I arrived and welcomed me and assured me that I could go to her with anything, and she would do her best to resolve any problems. Well, there were more than a few times that Kenye came to my rescue when it seemed no one else could. The place at times seemed overwhelmed and over or under staffed. I wish them well. Sincerely, Kenny P.