Chef Rubber

I should have noticed the bunch of reviews stating that the customer service was terrible. I found their customer service to be at the bottom of the competition, and I will not be buying from ChefRubber again. I received a scale from them that was not working from the time I received it. Chef Rubber’s response was, «maybe I should call the manufacturer because maybe all of our scales are broken, there is no way of us knowing». Huh??? She said it twice? And that was it, they would not exchange the scale for a new one? And they took my money? BTW– I’m a pastry chef and I needed that scale YESTERDAY. Maybe someone should tell ChefRubber to stop advertising to chef’s if they can not handle their business.

I don’t like this place. bad service. and pricey.
No exchange. No refund. They always following you while you shopping it’s very uncomtable. Under20bucks no credit card pay. They are always locked their entrance door.
You have to call them for opendoor.

On rare occasions great products and fabulous customer service collide. Amazingly, it seems to happen every time I go to Chef Rubber.
For the trend driven, gadget loving foodie there are few websites that inspire more glee than this place. Now imagine the joy of instant gratification in visiting their clean, bright, well-​stocked showroom!
Want crazy good flavored sugars? They have them! Smoking guns? Yep! Your very own machine to make grown-​up otter pops? Of course! And everything else that a professional baker, chocolatier or candy maker could need. Molds, pans, colors, flavors, chocolates, mini serve ware, ingredients, glow in the dark luster dust and the list goes on and on.
What distinguishes this place is that the lucky home chef who stumbles in is greeted by friendly staff that is more than happy to drag the back office experts out to help explain the myriad of cool toys they have.
Most items are not priced, but staff is happy to check them.
They also do custom transfer sheets and have an amazing selection of cocoa butter, as well as kits to get you started without a huge outlay for full size selections.
This is not a restaurant supply store. It is a high end specialty store. While not inexpensive, the quality is well worth the price. Be prepared to buy in volume as the store is, first and foremost, geared to commercial operations.
Bring your imagination and be prepared to be inspired!!!

I use Chef Rubber often and was extremely impressed and thankful for their amazing staff and their willingness to produce and emergency dummy cake for me after I was under the gun for a last minute order! They went above and beyond and even called someone in to work through the night to get the job done. Their attention to detail and willingness to help my business succeed was taken beyond expectation! Thanks so much for your awesomeness you all get a gold star!

I was recently introduced to Chef Rubber through one of my chocolate suppliers. It has been nothing short of wonderful to work with them. Not only do they take whatever time necessary to provide me with information, they also have a library of videos to help explain their product line and industry techniques. The pricing is reasonable and the shipping was immediate. I highly recommend Chef Rubber for your confectionary needs.

Hello Nikki and Tammy, Thank you so much for calling me and meeting with me today. I really wish I had more distributors like you… willing to work with me and thru problems that may or may not be able to be fixed. It really helps me to know that you believe in and support Chef Rubber and everything that you have helped to build. Its refreshing to see… to say the least. I appreciate your time !!!

Chef Rubber has the best customer service. If you can’t find something, they’ll definitely try and get it for you. Tammy is my fave sales person. She truly goes above and beyond with helping me find the right product /​sweets /​ideas for my sweet boutique. Will continue to be a loyal customer.

Chef Rubber is a culinary wonderland! They offer an amazing assortment of top-​notch products paired with excellent customer service.
Chef Rubber is among a very small «inner circle» of trusted vendors for my high-​end custom cake studio. They offer an incredible product range including unique molds for gum paste /​fondant, gorgeous colorants, detailed chocolate molds, stylish disposable plastic plates, etc.
Chef Rubber is wonderful to work with when you need custom products. We have collaborated with them on custom décor powder luster colors to match the stationary from our high end weddings and they did an amazing job.
Rest assured that anything you purchase from Chef Rubber will be absolutely top notch.

Got everything squared away regarding the gift certificates. A few items on my list are out of stock but will be arriving within the week and it’ll all arrive at my door next week. Excellent…

I purchase some cocoa butter online from Chef Rubber and after a week of waiting for an email of shipping confirmation or the package I decided to give them a call. The person who handled the call, a lady, said that the system did not process the order and try to blame it on my computer… anyways. My credit card was charged and I explained that to her and she finally admitted they had some problems in the system a couple of weeks ago. She never apologized or try to compensate for their mistake. I asked her to ship the items anyways and refund the shipping charges sin I’ve lost money and time waiting for it and she unhappily said ok. She NEVER refunded the shipping charges. I am not even calling back because their customer service is SO BAD that ruins my day and I truly don’t have the energy to go through that. Worst customer service ever. I am not sure how they are still in business. If you decide to buy online, good luck!

I have a couple of go to items that I buy from Chef Rubber. The shipping is a little high, so I was really happy to visit their store front when I was in Vegas.
The customer service was great when I visited the store. She was knowledgeable about their products and where to find them. If you’re looking for particular things, you can always ask them, since some of their items are not in the showroom. It was a little hard to go through the items, since they didn’t have price tags on them. However, if you ask the person there, they can scan it and tell you the price.
Before I go next time I think I’ll place an order online and do will call.

I’m not a pastry chef, nor am I particularly good at baking… However, I needed some supplies to craft a wedding cake stand and lo and behold this place carries cake dummies for less than $ 10 without the shipping charges of online companies. When you walk in, you see the office/​staff busy on their desks and there’s a small store to the right side. I wandered around, nothing seemed to be screaming great deals, but they do have things that you won’t find in normal stores like multiple colors of gels/​dyes for cakes, etc. The staff was helpful, as soon as I walked in they asked me what I was looking for and they even went to go retrieve the item for me =)

The bad reviews are true about Chef Rubber. I went to see them after visiting their booth at the IBIE trade show the other day. I was excited to go an pick up one of their products. When I asked the young women at the front about this product at the trade show, she didn’t know what I was talking about. I thought this was strange since they were just promoting their products at the show. You would’ve thought they would’ve been better prepared. Since Chef Rubber is in town, there was always a chance someone from the trade show would come by. I ended up walking out because she just kept searching on the computer, not knowing what to do, and then tried to find an available person to help her, which she couldn’t. I read the owner’s response to one of the reviews and it’s amazing he admits to the problems they are having with their service yet blames other factors. Despite all of that, you can make improvements if you really want to. I own a business and there will always be factors, but when it comes to the people that you hire and how they treat customers, you have the power to change that. Maybe you really don’t want to and it is time for you to give up and move out of state or better yet get out of the business because it’s always someone else’s fault.

I am fed up with Chef Rubber. Their customer service sucks big time. Every time I go there, there’s an inexperienced person at the counter who doesn’t know anything. She constantly has to ask another person about my questions about their products. I don’t understand why they’d hire someone, who is the main person to help customers, that is so clueless. And the lack of staff is not their problem. There are always several people working there. Why can’t any of them ever assist? They always seem busy, working on their computers, and have the nerve to peer up to see what’s being discussed up front but never willing to get off their lazy butts to help. Out of all these people, can’t any of them help this young, helpless employee they hired? This is beyond frustrating. There is one person, supposedly a former chef or something, that she sometimes gets to assist, but she always qualifies it by saying she’s busy. My reply to her is, «Well, aren’t customers a priority,» and then she nervously goes to ask her to help. Jeez, Chef Rubber, sorry to bother your employee to help me buy some of your products! They have some good products, but this is beyond ridiculous and getting very old. Chef Rubber get your act together and make your customers a priority. Have all of your staff or at least some of them be knowledgeable enough to help the customer when they come in. Is this too much to ask!!!

I’ve heard good things about this company and was referred by a colleague, but I was so very disappointed. If I could give them a ZERO rating vs. the ONE star, I certainly would.
Their products may be great, but their customer service, follow through, and people on their development team are the WORST I’ve encountered in my many years of dealing with vendors. I’ve contacted this company on more than one occasion to help me build silicon molds or assist me with candy melts to use for a product line that is entering the culinary market. After getting little to no replies over several weeks, I decided to approach other companies.
Several months later, just to see if it was just a certain person or bad timing on my part having contacted them, I tried to contact them again. I even had another person on my team attempt to get their assistance via phone. No acknowledgement or help whatsoever.
Bad customer service. Or NO customer service. If you couldn’t help me or were not the right company for what I was looking for, the least you could have done was tell me so the way professional companies do. NEVER referring you guys.

Awesome place, they have everything, i couldn’t believe my eyes. The staff there is amazing!!!

Chef Rubber is my «go to» for SO many things! Flavor, colorants, sugar & chocolate work equipment and supplies, molds and forms, molecular gastronomy and my favorite… advice! If I’m in a pickle, and can’t figure something out, one of the staff at Chef Rubber can usually brain storm with me to find a solution. They are so VERY friendly and knowledgeable! I get my orders faster from Chef Rubber than any of my other vendors, and they are always accurate. I teach cake, sugar and chocolate classes all over the country, and I mention or refer my students to Chef Rubber numerous times in each class. I firmly believe that an artist is only as good as the products they use, and in edible art, quality is even MORE crucial because of it’s utilization of all 5 senses. If you want to improve the quality of your edible art, start using Chef Rubber’s products!

A little difficult to find as it is one of a bunch of warehouses. You have to call in order for them to open the door when you get there. They have a variety of things geared more for the professional pastry chef. The items are pricey. Most people I think order from them online. They have chocolate molds, powders and other ingredients for candies and desserts, serving tiers, silicone molds, tools mostly things for entrements and candy and chocolate making. For cake decorators I recommend Tempting Treasures by Jan.

This is one of my other «candy «stores…chefs can spend hundreds of dollars in one visit alone. I’ve dropped a few benjamins on occasion here as well.
Whether you’re a Chef, Pastry Chef, Cake Decorator, or Chocolatier, you have a wide selection of equipment. ingredients, and books to choose from.
For those of you who are intrested in learning how to make desserts, sugar or chocolate showpieces, there is also a hands-​on pastry school located inside… ALOHA!!!

If you work in the restaurant or baking business, chances are you have heard of or have purchased items from Chef Rubber. They carry a wide selection of items (i.e., baking equipments, cooking tools, molecular gastronomy ingredients, rare or hard to find cookbooks).
Most of the people do business with Chef Rubber through online purchases, but they do have a physical location in Las Vegas (even if it is located in a non-​descript commercial building with a really small Chef Rubber logo. Taking a cab here is possible, but not recommended, as trying to get a cab on the way back is difficult without calling for one from dispatch.
They also offer classes, like chocolate and pulled sugar, taught by some very talented pastry chefs. I know Chef Jin Caldwell (world class chocolatier and Head Chocolatier at Ethel M’s) have taught the chocolate classes here (not sure if she still has the time to teach here). But these are geared towards industry professionals that want to improve their skills.
I can literally spend an entire afternoon just looking at all the cool stuff on their shelves. But prices for items is definitely not cheap. But what you get in return for their healthy markups is the wide selections under one roof.
Location: ³⁄₅ Worth the drive if you live in Las Vegas. Otherwise just buy it online and have it shipped.
Price: ²⁄₅ Pricey.
Selection: 4.5÷5 They have a lot of stuff!