Concentra Urgent Care

Came here on a Monday morning because it was the closest urgent care I could find. When i checked in they told me it would be a 1 hour 30 minute wait. It was 2 hours & 30 minutes later before they even took me back to see the doctor. Even after I was taken to the exam room I still had to wait another 45 minutes.
The staff was semi friendly although they could have given more information on wait time. I would’ve left if someone had mentioned they were running even slower than expected. Everyone that was waiting seemed to be annoyed at how long everything was taking.
I saw several people get taken to the back just to return to the lobby once again. While I was in the exam room I overheard at least 2 patients ask for assistance because there was no one around to check in on them. The facility was clean and they even had snacks and coffee in the lobby. There was also cable tv in the waiting area. I’m giving it two stars because I can tell the staff was making an effort to keep patients comfortable & Dr. Patel was very informative. Other than that I can’t say it was a pleasant experience. I will not be coming back to this location anytime soon.

Really nice pleasent staff. They have free snacks and drinks by WHY WHY WHY would anyone come here for a 5 hour wait??? This is ridiculous!!! Awesome staff and snacks do not make up for a poor business model!!! How is this place still in business? I just don’t get how a company can be so ineffective and still be around!!! What a joke!

Concentra «Urgent» Care…
Boy, that’s a hoot.
Nothing is urgent here.
This is one of those places where a patient could die in the waiting room and go entirely un-​noticed.
Everything moves at a snails pace
But they keep insisting its busy.
Everything takes an hours wait.
You’d think they’d never done this before and were totally unprepared…
Someone, just shoot me.
⁴¹⁄₂ hours and counting.
Finally leaving…
A combined total of 12 minutes with the doctor.
The girl at the checkout desk…
Young and Cute, but unfortunately spent 20 minutes looking for a form to fill out.
What a nightmare.

Too bad I cant give anything lower than 1 star… lets call the 1 star for the snacks and tv they have available
Moving forward. whats the point if having an appointment if you are waiting over 2 hrs to be seen

Arrived and was told there was a five hour wait all I needed was a DOT recertification my employer contracts with Concentra so it is my only choice for service this is horrible service

got here about 5pm (it’s now 951pm). when I got here there was about 12 people in the lobby, I asked about the weight they said about 3 hours, 5 hours later I’m still in the lobby, I’m here for a lower back injury probably better things for it than being stuck in this chair for 5 hours,

Two hour wait for a SCHEDULED appointment. Avoid this clinic at all costs if you have other options.

If I could give this place NO STAR I would. When calling to set an appointment for my DOT physical I was told no appointments were needed. When arriving at 9:15am for my physical I was given a clipboard with documents to fill out and a wait time of 2hrs. Then when called back to the window for additional documents I was then given an additional 3hr wait time. I asked the receptionist, «Is it an additional hour wait?» Her response, «No that’s on top of what we gave you earlier because you don’t have an appointment.» So a 5−6hr wait after I paid in cash for my physical. The staff was very disconnected to the needs of the patients, slow in response, but quick to take their patients copays, etc. Sad to say I left before I could get what I initially came for and the staff was hesitant to refund my money.

I had to go here for a work-​related TB test. The staff are inefficient and don’t know how to triage in order to get patients in and out quickly, nor do they care. Also, they turned a coworker away from having a TB test read even though it was an hour past the 72 hour recommendation and told her she would need to retest, which is completely absurd. I could understand an hour if she were an additional day late, but I’ve been getting these tests for work for years and know that a clear arm 73 hours later is a negative read. If they can’t see people in a timely manner they should cut their patients some slack as well. This place cares more about money than people.

No stars given! I took my friend here and we ended up waiting over 4 hours for her to see a doctor!!! They totally dismissed her, didn’t even give her a urine test or anything else she asked for– and the doctor was completely rude to her… Dr. Praveen Saran. And he touched her in a very sensitive spot… with no gloves on!!! What?!
Would NEVER come back here or recommend it to anyone!

Anything more than a star is plain generous. What’s the point behind an appointment time if you still end up waiting at least 2 hours after set time? Another patient came in and said he was at the Polaris clinic waited for four hours and wasn’t seen. Work physicals and drug tests should be an easy done deal with no hassle. This place is a joke.

Waited for 3+ hours just to get a simple physical for work. They are slow sloppy and rude to everyone to comes in. DO NOT USE THIS LOCATION

Came in for a simple DOT physical. The appointment was as nine and with the knowledge that there would be a drug test involved I drank a large bottle of water on my way to the appointment. After sitting in the waiting room for over an hour and watching four people that came in after me get called back I could not hold it any longer. I go up to the counter to calmly explain my situation and politely ask the receptionist if I could do the urine sample part now and continue waiting. She called someone in the back and told me only ten more minutes. Twenty minutes pass and I am now in some considerable pain and I go up once more begging to just let me pee in a cup! The receptionist was rude and just told me there are only two people working and it’s going to be awhile I should just go now and drink some water, this is over an hour after my scheduled appointment! God this place sucks. I will never come here again ever!

Worst place to go for medical care. Had me waiting for two hours for test results than when I finally get seen, I get the oh, we need to get the results faxed over here. So stupid. Don’t ever go to any concentra. Pay doctors that care and know what’s going on.

Good experience here. In and out in 1 hour 25 minutes on a Tuesday early afternoon. Dr Drumm listens and is knowledgable and compassionate.
Reception was a little slow to acknowledge my arrival but that was the only ding.

My husband brought me here because I had very bad allergy induced asthma and Couldnt breathe. I was literally on the verge of panic. They check me in, take vitals, and the dr. Walked in and did nothing but listen to my lungs and says I’m wheezing and they want to give steroid shots. I say ok. Nurse comes in 1 min later asks if I’ve been drinking. I said I had a honey whiskey shot to soothe my throat about 5 hours ago. She leaves. Second nurse comes in and says dr refuses to treat me because I smell of alcohol. Are you kidding? They curtly told us to go to the ER because «it’s a liability to treat alcoholics.» so we left. Me barely able to breathe and husband hoping we will make it to the ER before I pass out.
Never. Go. Here.

Had to go here for a simple pre-​job drug test on a Friday afternoon. Lobby had about 6 – 8 people in it, but I think some were waiting on others that had already gone into the back.
Signed in and a few minutes after that I was called up to fill out basic paperwork and get my ID copied. Went back to sit down and looked around. The lobby itself is nice and looks like it has been recently remodeled, so that was pleasant (even though there were crumbs all around the floor near me… not sure what that was about). Once you go into the back, it was immaculate — as any hospital should be.
People there for injuries or follow-​ups did not seemed thrilled at all, and the prices on their board by the desk seemed kind of high, but it IS an urgent care that is located fairly close to the Strip. I just minded my own business and tried desperately to ignore the guy loudly popping his gum a few chairs down. (RAGE)
Took about 45 minutes just to pee in a cup. Not spectacular, but again — Concentra –Urgent– Care. Is it urgent for me to pee in a cup or is it urgent to fix the guy who almost sliced his finger off? =P I may not like waiting, but I definitely understand.
The staff was actually nice compared to previous Concentra experiences. Oh, also took note that at least one of the staff members spoke Spanish. Slow time plus non-​emergency situation equals decent experience. Sounds good to me!

Do not go to this urgent care center if you value you or your family’s health or even life.
My family and I were in Las Vegas for vacation last week. On Saturday, I took my two years old to that place since he is having fever for a couple of days and we could not bring the fever down with Tylenol. The doctor there could not see what inside my son’s ears clearly and my son did not want to open his month either for the doctor to see his throat. The doctor then said «let just give him some antibiotics for precaution». I told the doctor that we will leave Las Vegas for home the second day. I told him there are CVS and walgreen near the hotel we stay. I took the prescription to both CVS and walgreen and none of them carry this antibiotics! The lady in walgreen said they have to order this if I really want it. It seems the doctor has no idea what the pharmacy normally carry. This is not the worst part yet.
I called the doctor and asked for a replacement antibiotics. The nurse said they can not fax the new prescription to me. it is their policy not to do this. I have to either go there to pick it up or ask the pharmacy to call them. I did not rent a car so I decided to ask the pharmacy to give him a call.
The lady in walgreen called the doctor. it seemed the doctor yelled at her over the phone. she said the doctor is mean and prefer not to talk to him any more. Anyway, the new prescription asked for 200mg azithromycin. My son needs to take it twice a day and 5ml each time. The lady in the walgreen said she only has four bottles of this type of medicine and each only only has 22.5mg. I was surprised that the total amount of antibiotics my son has to take. So, I questioned the doctor over the phone. I had to wait two hours to get a chance to take to the nurse. The nurse said the doctor said it is correct! I still had doubt since even my insurance said the maximum is .75 something (?) and special manual override is needed if more is prescribed by the doctor. Then the doctor said he wants to talk to the pharmacist. I gave my phone to the pharmacist. I guess the doctor yelled at her again. The pharmacist asked me why I was trying to give her a hard time? I was surprised by her question. All I want to do is to verify the total amount of antibiotics is correct and don’t want to overdose my son. In the end, I said I only need two days’ worth and I will get the rest when I get back home. For whatever reason, she gave me two bottles which is four days’ worth. (about 45mg total).
A couple of days after I got back home, I took my son to his regular pediatrics since he is still having cough and also I was wondering if I need to get the rest antibiotics from walgreen. fortunately, I did take him to his pediatrics. The pediatrics said the concentra doctor clearly did not know what he is doing and need to go back to school to learn again. for this type of antibiotics and for my son’s age, he only need to take one teaspoon (5ml) a day for five days (total 25ml). Since my son has been taking the antibiotics for almost three days (30ml), we should stop give him more antibiotics. He had enough already. This antibiotics he took will stay and last for another several days.
The doctor in concentra asked my son to take 4~5 times more antibiotics than he should. It is insane. Also, his attitude to the pharmacist in walgreen was really bad. I hope there is something I can do to stop him from hurting other people. To leave a proper review here, I think, is the least I can do for now.

Stopped my to renew my DOT physical. I arrived and there is about 5 people waiting, no problem. Get checked in and was told it would be about an hour wait. Paid my cash. My blood pressure normally is apx ¹³⁵⁄₈₀ FYI. After about an hour & 45 minutes I start noticing that the 5 people ahead of me are gone, and the 10 people who came in after me have gone in & seen the doctor «quack». I start getting mift and go up to check in girl to find out WTH is going on, and they lost my paperwork. After about 20 more minutes they find my paperwork and call me back for the vitals part of the physical and the UA. The first day nurse (if she even was one) didnt know how to take a blood pressure, put the cuff on wrong, and then couldn’t read it right. By this point I was so mad my BP was up in the 160s. She then immediately takes a second reading (which is wrong because it could great vessel damage) and it was a little lower. She then tries to weigh me on a little 300 lbs scale. I am upwards of 400 lbs 6’4″. I tried to tell her that it would be a waste of both of our times to weigh me because their scale wouldnt hold me. She insisted on weigh me, and I bottomed the thing out. I then proceeded to do the UA, and she couldn’t even read the little lithmus paper right. Instead of 1.000 which I have been all my life (and was actually checked 3 days earlier for a pre-​employment) she wrote it down as 1000 (which should be dead) but threw the strip in the trash with others in it, before anyone could cross verify it. I then get stuck in a exam room for 2 more hours waiting for their in-​house doctor. After wandering around through there maze of hallways I find a nurse eating lunch and ask her WTF is going on. She said the doctor was out on lunch break and should be back in about 20 minutes. Finally the doctor peaks his head in and I voice my complaints to him regarding the misreadings and demand a refund, which I didn’t get. He said there was nothing he could do as he couldnt verify the readings and I was unable to provide another urinalysis sample. What a waste of time. Also filed a complaint against the doctors medical license, the Nevada Medical Board and BBB.