Diamond Transportation

DON’T EVEN THINK ABOUT USING THESE GUYS!!!
They were shady from the beginning as far as nit getting back to me, putting wrong info in the reservation, never answering the phone when I called to confirm info!
On the way to my wedding the driver took it upon himself to take us to the Las Vegas sign for pictures. The bus was hot as hell and shorty after the mystery stop we were broke down on the side of the road. When I asked what was up the driver said he was waiting to pull in. 5 minutes later and 10 degrees hotter another limo pulled up which was much smaller and nit a bus I could stand up in my wedding dress!
By the time we got to my wedding I was a hot sweaty mess!!!
No apology, no call from the company, no refund!!!
Save yourself the drama! Use somebody else!!!

I wanted to have a party bus for my 21^st birthday so I decided to call around everywhere to check for the best deals. I quickly discovered that every company I called was shady as fuck and I didn’t want my card information with them. Therefore, I decided to personally visit the office. I guess when you Google party busses they are typically all the same companies, but are able to come up with different site names. This was disclosed to me by Chris… the guy that was supposed to be my driver. Anyways, they imprinted my card and gave me a receipt that said Diamond Transportation on it as well as a business card. Both of the guys were super nice and even upgraded me to «THE BIG RED,» which was supposed to be their biggest and nicest bus that I never got to experience.
The day has finally arrived. My reservation was from 8 pm to 11. Well, it’s 8 pm where the fuck is my driver? I call the lovely Chris a few times and leave a message. No response. Actually, I still haven’t received a response from him and it’s September 2^nd and this was booked on August 24^th. Anyways, JT from ²⁴⁄₇ Transportation calls me and says he’ll be there at 8:30. Confused as fuck I tell him that Chris is supposed to pick me up from Diamond and that was supposed to be at 8, not 8:30. I call the «main office» of Diamond Transportation and ask the guy what’s going on. He said that the big red had broken down the night before and and that they sent ²⁴⁄₇ to pick me up. Uhhh hello? Customer over here. Wanna give me a courtesy call and let me know what’s going on buddy?
I call JT back and tell him to come pick us up since I did have 30 people standing around outside Encore with a cooler full of alcohol. The bus was a down grade from what I was originally going to get, not even a standard stripper pole in sight. Anyways, whatever… that’s what alcohol is for. We made our own poles with our imagination. We were done by 10:30 because Diamond Transportation had told ²⁴⁄₇ my reservation was from 8:30 to 10:30 (2 hours) even though it was from 8 to 11.
The next day I check my bank account and see that the fuckers had taken out the money for 3 hours. Hold on… didn’t I receive only 2 hours of service? Oh wait, yes I did. I sure did! Not only that, but hold on… did ²⁴⁄₇ charge my card? Oh yes… yes they did! But didn’t I book this with Diamond Transportation? Yes, I did. And isn’t it illegal to release my card information to other companies unless I authorize it? Oh yes, yes it is! Great, but hold on. It gets better. Much better.
I’m a sweet girl, really I am. I call Diamond and ask to speak to a manager. Apparently I was. I explained what happened and told him my story in my sweetest voice ever. I asked to receive a refund for the hour that I was not serviced for. Fair right? I also asked for his name and he said Mark. I asked for his last name and he paused and said Smith. Great. I knew I was talking to an imaginary fuck tard at that point. Mark Smith. Clever. And I’m Mary Jane. Anyways, Mark said he was going to get back to me in 2 days.
Two days later, no phone call. I call Diamond back and am now speaking to Jason, the General Manager. I told him about Mark Smith and… Surprise! There is no Mark Smith. Also, the office that I went to is not the real office. Whatever that means. So I went to a fake place and spoke to some fake people. Jason said he will have Chris call me because Chris operates his own section of this company. He made it sound like they were two different companies and he can’t deal with me. Then why was every document that I received with the Diamond Transportation logo and why did he know exactly who I was talking about without even giving a last name?
I waited 4 days, no response from anybody. I call Diamond back and put my mom on the phone to speak on behalf of me. She has a really bitchy voice and sends shivers down people’s spines. We talk to a different guy that has no customer service skills like the rest and kept talking over my mom. He said he will investigate and call back.
Well Jason, the GM calls us 15 mins. later. I ask if he remembers me from 4 days ago and I give my name and everything. He says he talks to a 1,000 people a week and doesn’t remember me. I start to tell my story and he keeps talking over me and not letting me speak. Mind you, I’m talking in my calm and lovely little voice. Then he starts SCREAMING, yes SCREAMING over me saying things like, «Are you done? Can you let me talk? Can I talk? Are you done?» And I’m thinking the same fucking thing buddy. Are YOU done asshole? Can I speak? Click. Yes, Jason the general manger has just hung up on me. We call back. He starts the phone conversation with, «Are you done talking?» Why, hellllllooooo Jason. He says he isn’t associated with any of this and he will tell Chris to call. He also said plenty of things to regret which I recorded. He hung up again. Chris never called. Unilocal won’t let me type anymore. No really. Hope this helped.