Dunkin’ Donuts

I used to live in the East coast and visited my local Dunkin quite a bit. I was sad to see so few Dunkin locations in Vegas, so after this location opened up (near me) I was excited. This is easily one of the nicest, if not nicest, Dunkin locations I’ve ever been to. HIGH ceilings, SLEEK interior, and CLEAN. I drop by and order a coffee at least once a week. I never tried the food here yet, but did have a couple of donuts and its exactly as expected. The atmosphere is what brings me here over and over again.

This is probably my favorite location in Las Vegas now. The staff is always friendly and the customer service is over-​the-​top good. They have a very good selection of donuts and other pastries. The coffee is always good and fresh and it is a very clean store and laid out well. They also have a drive thru which is very convenient. They definitely need to go give a Customer Service lesson to the stores on Durango/​Spring Mountain and West Charleston a refresher course. I also like the fact that they stay open until 9pm, where most of the stores close an hour earlier. It’s very strange that they close so early here in Vegas. Most of the stores in Texas are open until 10 or 11, and some are even open 24 hours. I wish that at least some of these stores with a drive-​thru were 24 hour stores. But nonetheless, this is a great store.

This was quite possibly the worst breakfast experience I’ve ever had. I ordered the «angus» steak, egg and cheese bagel sandwich with hash browns and a non-​fat vanilla iced coffee.
Let’s start with the steak (more like a Salisbury steak) that tasted disgusting. The bagel was close to breaking my teeth with the staleness. The only thing that saved the sandwich was the egg.
My coffee was repulsive. No flavor and it actually looked more like a iced tea than a iced coffee.
I’m leaving a 1 star review only because the hash browns were somewhat tasty. Even tho I took them home and cooked them longer in my own toaster oven.

Without a doubt hate this place. Was craving doughnuts some warm coffee. There was Dunkin donut’s. Told my boyfriend this was perfect. We ordered the pink glazed doughnuts with sprinkles and chocolate custard filling. The chocolate doughnut doesn’t even have an even amount of chocolate on top. Looked like something I could of bought at the bakery at a grocery store. they we asked again why we couldn’t get the pink sprinkles doughnuts. She said we have the pink without the sprinkles. After asking again why they didn’t have sprinkles She finally said she could put them on. Well gee thanks for going out of you’re way for something you already sell. It’s not like it was closing time or anything. Great customer service… not
The one thing I could say i liked about this location is there coffee. It was surprisingly good Inexpensive and we’ll made.
If I could go back I wouldn’t…even turn that way. I would rather go to the grocery store and buy doughnuts ther. Don’t waste your money on doughnuts here, the coffee is good though can’t say about the customer service.

The last time I had Dunkin Donuts was about 17 years ago when I lived in Chicago. I remembered it much better. This particular location is very clean, I will say that. Donuts are eh… pink box donuts are much better… but those places don’t usually have drive-​thrus. Coffee is pretty good.

seriously what is up w this location?!?
A few weeks ago they were running a special for card users for $.99 large dark roast iced coffee. The guy charged me full price. Tried to refund me the amount on my DD card n rang it up again and still full price. He proceeded to tell me that the system was down and gave me two free drinks. Well at full price that didn’t amount to what it wldve been w the discount so I called customer service and they gave me 3 free drinks. She said he wasn’t ringing it up as dark roast which is why price didn’t change.
I go today bc there is another special for any size espresso drink $ 1.99. Ive been going all week. Rings up $ 2.15 after tax. Today she scanned my card and nope, the price didn’t change. I said it’s supposed to be $ 2.15. She scanned card again and then once more. After waiting about 5 minutes she said w an attitude that the system is down and it probably didn’t charge your card anyway. I asked for her name and drove off. So help me if my card is charged 3 times when it updates Im gonna lose it. That location needs to get their ish together!!!

Absolutely hated the experience. The coffee was old. They forgot half the order so I had to get out of the car and go in. That’s after I waited 10 minutes to order and get the food and I was the only person in line!

This officially will be the last time that I set foot into this Dunkin! 6:43 am and they’re out of most of their bagels. The donuts usually taste like their da old.
Off to Einsteins

Excellent service. Counter person very friendly and helpful. Always smiling and greeting customers as they walk in. Pretzel sandwich was perfect. Boston crème donut very fresh.

Always loved their munchkins but this location needs to work on providing quick service.

Coffee is exponentially better than Starbucks, Peet’s, etc. And the food is very solid for breakfast, even beyond their donuts.
Everything is done with a great attitude. Call out to JOE C., who is friendly and super efficient. Also, a killer name for someone who works in the coffee industry.

Amazing coffee, and amazing customer service! I would def recommend the hazelnut coffee. Hands down way better than sbux!

I really want to like this place. I just wished they would tighten it up a bit. Their breakfast items are really good, donuts taste good, coffees good and customer service is even good. My complaint is with their accuracy. My goodness. In the twenty times that Ive come, my order has been incorrect 95% of the time. Im so used to this by now that I dont even drive away from the window until I check everything out and get it adjusted. Which is always done with a smiling face so I almost feel bad giving them only three stars but I feel like it just needs to be done!
The first few times I came, I chalked it up to being brand spankin new. Sometimes it takes time to iron everything out and get it working like a well oiled machine. Unfortunetly that just hasnt happened here!
I’ll honestly probably continue to come here, like I said, I like their breakfast options and when I want a guilty pleasure their cronuts are pretty awesome.

I love the 31 flavors ice cream inspired iced coffees. I’ve had the butter pecan and rocky road. Their inexpensive breakfast wrap and tasty hash browns make this trip complete. Yummy!

I like the donuts, the place is clean, but… I can’t go more than three.
Presentation sucks, and each time we have had to go back for forgotten items. Luckily we dine in.
The coffee is good, everything is fresh, my croissant was burnt on the edges once.
I am hoping it’s New Business Pains, and they’ll settle in. Otherwise we will keep coming here, cause duh, donuts. Also, I LOVE Chicken Salad as a breakfast option. :)

Went here 4 days in a row around 8:30 AM.
Day 1: Ordered the #1 (2 donuts & a coffee) & the lady manager rings up my debit card & hands it back to me. Asks me what donuts I want all the while chatting/​splitting her attention w/​the old guy that looks like he is a regular, daily customer.
I finally get a chance to tell her & she tells me the ones I want are 40 cents extra each. I don’t mind paying extra but she should have let me tell her what I wanted before swiping my card & handing it back to me. (The two donuts at 40 cents extra equals the total price of the #1 as stated on the menu so I’m not really paying «extra» rather saving 80 cents if I get 2 regular donuts)
Day 2: Ordered the #1 again. Girl at counter asks the guy manager if all the donuts costs the same for the #1 & he says yes. I am happy with my donuts, coffee, & the service so I order 50 donut holes to go for my coworkers.
Day 3: Ordered the #1 again but went through the drive thru this time. The guy says he is the seasoned manager & asks me what I would like on my «ICED» coffee. I told him I would like 8 Splendas (2 per every 8 ounces plus an extra 1 – 2 due to the ice)… When I get to the window, he hands me s «HOT» coffee (16 oz) & I am already late to work so I just take it & leave. Putting 8 Splendas in 16 oz of hot coffee makes it way too sweet. The coffee sizes differ based on hot or cold (ie: a medium hot coffee is 16 oz while a medium cold iced coffee is 24 oz)
Day 4: Decide to give this place one last chance. I order the #1 again & the young girl at the counter asks her manager if all the donuts are the same price to which he tells her that some are 40 cents extra. I had to repeat myself about what I wanted in my coffee but she looked stressed out so I just gave her a break.
While waiting for my coffee, the two senior citizens in front of me were complaining about their coffee to the manager. The young girl left the register to help with the coffee for the different customers & mixed up some of them. After finally getting my coffe, I left.
All in all, donuts tasted great but their communication & service needs some work. I would still visit this location again but I would make sure to be extremely specific so they do not mess up anything.

I’m surprised by the bad reviews. By local donut shop standards, this is a great donut shop! I’ve been to all of the donut shops in Spring Valley and none of them compare.
I’ve been here a few mornings (dine-​in) service with my kids and I always found it relaxing. It’s super convenient, good music, clean, comfy, big bright windows, and they have free wi-​fi. My kids like the donuts and I like the regular plain ol’ coffee and breakfast food menu; it’s much much better than the nearest Winchells, Krispy Kreme, and Starbucks.
Now I can’t speak for the drive-​thru service, but I’ve always seen a lot of cars. But I’ve seen that at Starbucks too; that’s why I always walk in. Their service is friendly, but yes, the cashiers are young, new, and inexperienced; but I am sure they will get better once they all get a groove down.

I haven’t been to Dunkin Donuts in years because their quality had really gone down hill. When this store opened close to my job I decided to give it a shot, thinking since they are new they must be doing things right, boy was I wrong!
I came in half hour before closing so I wasn’t expecting the freshest donuts around. I ordered a dozen and took them home. I was so upset when I bit into the Boston cream, the chocolate cream and the managers special that had cookie dough. I swear they had a dime size of cream inside! I am not kidding. All the donuts were stale, completely in uneatable. If it wasn’t because I had to drive back 30 minutes and they were closed I would’ve sent them right back and asked the guy there what they are thinking selling this junk.
It goes with out saying that I will never set foot in Dunkin Donuts again.

I stopped by this new Dunkin on my way to work this morning and ended up waiting to order a coffee in the drive-​thru for a solid TEN minutes and there was no one in front of me. I understand they are new and probably trying to work the kinks out, but ten minutes to order an iced latte seems really excessive. On top of that, the latte I ordered had no flavor to it. I hope they improve their drive-​thru time and drinks as this place is easily accessible and usually delicious!

I usually don’t waste my time with chain restaurants, but I’ve heard a lot of raves about Dunkin’ Donuts coffee– when this location sprung up near me, I hurried over to try it. And was distinctly underwhelmed.
I was surprised by the variety of the menu, though– in addition to iced and hot coffee drinks, the menu includes the namesake donuts, and various breakfast sandwiches. They have an order of oatmeal available as their lone healthy option.
This location does have a drive-​thru, which is convenient. Service was a bit spotty, which is to be expected as they are new. Prices are on par with other coffee chains. Avoid the latte lites, which are straight-​up aspartame.