Einstein Bros

Horrible service. Rude employees (tall one with braids especially, if she actually wore her name tag I would know her name). Customers are told to order at a different register then usual but when «regulars» come in they get they’re order taken and ahead of people in line. Always out of products such as creamer and sugar and get attitude when ask for it to be replenished. Don’t bother with this location! Will not come back.

I’ve been to other Einstein’s and never had a problem. I came to this location and ordered a bagel toasted with plain cream cheese. After waiting about 10 minutes for my bagel, the guy called my name and I picked it up. The bagel didn’t look like it had been toasted. There was no color to it and It was still very soft. I took a bite and it wasn’t even warm. I went back up and asked the guy if it had been toasted because it didn’t look or taste like it gets said yes and turned back around with his back to me. I said well it’s barely toasted. He said I toasted it and again, turned his back to me. Finally I spoke to a girl and she made me another one. Still not toasted enough. Won’t go back to this location. That guy was so rude.

One star service consistently.
I love stopping here for a quick breakfast before hiking because it’s the perfect amount of food but the service SUCKS.
So the good news is that the bagels are fresh and taste good. I order the same thing every single time and it’s a super simple order ~ toasted onion bagel with cream cheese and reduced fat milk. It’s hard to imagine that my order rarely comes out right. Not sure how this is even possible.
So this past weekend I stopped by in the morning and ordered my usual. After about 20 mins and seeing everyone else who ordered after me leave I went up to the cashier and asked where my bagel was. She helped two more guests and then went over to the guys making the food. After another 5 mins she came over to me and said, they’re going to make your bagel now. After another 5 mins I received a non toasted onion bagel to go even though I ordered it for there. I always eat on location. I asked for the manager and the guy who made my bagel replied, he’s not here in a not so nice way. At this point I was over it and since I’ve had ongoing issues at this location I’m finally leaving my 1 star review. The food has been good when you get what you ordered so this is for service and clearly there’s an issue here.
Management needs to wake up and hire some competent people. I’m no longer going to start my morning off in a shitty way here so I’ll go elsewhere.

No plain bagels. huh? How is that possible. they have one job… MAKE BAGELS… the gourmet bagels were an upsell. they had plenty of those… experiences like this remind me what a cow town this really is. im annoyed and going to lakes lounge. which is where I should have gone in the first place…

One of the most unprofessional einsteins I’ve been to by far! Staff ignored me for a good 5 mins, the girl who took my order seemed bothered to do her job. On top of it the staff yells across the store at each other. They give dirty looks to each other.
The cashier wouldn’t even look up at me. These people are rude unprofessional and have no customer service skills whatsoever. Their GM should look into retraining them or hiring s new staff. These idiots deserve to be on minimum wage.

Wish I had one of these in Bakersfield California it’s a great bagel shop good sandwiches great bagels I would like a franchise I’m looking into getting one him bring it out here to California you won’t be disappointed if you ever visit one of these out and Las Vegas area in Denver Colorado and I’m sure in the Midwest so give them a try

It’s been a while since I las visited this store. Like a month or so. It’s one of our favorite bagel shops. However, I’m greatly disappointed today. The coffee was warm, not hot. The shop smells so bad, I had to step out and sat on the porch outside. I kid you not, it smelled like piss in there. It really did. I couldn’t stand it.

I usually get the «tasty turkey» sandwich, which is pretty hard to mess up. What gets me, is that one of the reasons I crave Einstein for lunch is the combination of the sandwich, potato salad, and the PICKLE usually included on the side. This is the second time I have been duped by the omission of the pickle thats supposed to be included in the bag. Last time I caught it before leaving with my to-​go lunch, and the employee said something like, «oh, let me see if we have any in the back». Its either laziness or cost cutting but its for certain becoming consistent. Where’s my pickle, man? Gimme my pickle.

Lots to choice from. Yummy different ideas wish we had one in Bakersfield would be ideal

We have been to this location several times (it is the closest bagel to our hotel). EVERY TIME… we have a problem with our order. Manager never seems a bit concerned with poor service. I was never going there against — today we stopped by for a final final chance ?? — terrible! Wrong order, tomatoe portion was soooo small. I will never return to this location ‘ttt

I went in to this location today around noon and ordered two sandwiches. The first sandwich was a simple bacon, egg and cheese on an everything bagel, the second was a herbivore on an everything bagel add egg and bacon. The girl at the register was very polite and asked if I could wait a moment she needed to check with the manager of she could do that, I said that was fine. She came back from behind the front of the house and told me her manger told her I’d need to be charged for two sandwiches. I disagreed with that and instructed her the best idea would be to charge me for the herbivore sandwich and charge me extra for the adding on bacon and egg, which she did. The manager had came around the corner from the back and told the cashier that wasn’t the correct way to ring in the order that I should be charged for a bacon, egg and cheese sandwich add arugala, cucumber, tomato and shmeer. After re-​ringing the order I was told I now owe a dollar, when asking why the manager said because I was getting an egg sandwich. I told her no I wanted the herbivore which has topping on both sides and then sandwiches between some egg and bacon. She told me don’t worry about the dollar but just know the next time I order that sandwich this is how it will be charged. After getting my food (before actually seeing my sandwich) I just wanted some clarification on why I would be charged that way, when I was charged for the bacon and egg? I asked her if I could ask her a question, she abruptly started talking and telling me over and over again «you ordered a bacon, egg and cheese sandwich and this is how I need it rung up». I had to get abrupt with her as I hadn’t been able to ask my question yet, every time I tried to interject she talked over me. I felt she was rude and condescending, I do not understand at all why I should be charged an extra dollar for essentially cheese that I’m not getting. I understand if I ordered the bacon, egg and cheese sandwich without cheese there wouldn’t be a discount but in adding the accoutrements I did I wouldn’t get the sandwich I wanted. That is what happened, I expected to get a sandwich with goodies on both sides of the bagel, sandwiching the egg and bacon. The manager on duty in my opinion was not kind to the cashier taking my order and certainly not kind to me the customer spending money in her store.

This is a great place to go in the morning for breakfast. I like the bagel sandwiches and coffee drinks. Sometimes it takes a while to get the food but they are always very nice and have friendly staff.
They keep the self service bar pretty well stocked and are constantly trying to clean up the table tops as people are always leaving them a mess.

I have mixed feelings about this place, in that… I love their food but they are really lackluster in service and health concerns.
Example: Just a couple weeks ago, they had left about 5 metal containers of cream cheese on top of a shelf with no covering and the spatulas still in them.
These were intended for sampling, I presume. As I had asked for one and it was given out of one of these. I wanted to gag.
I had worked on food service many moons ago, and regardless if anyone has, you would think… common sense along with training and possibly visits from the health dept, that you would understand this type of it HAS TO be refrigerated.

Stopped by for a quick bite. It has been a while since we have visited. Food was good and fresh, though it seems the lox portion on my lox and bagel has shrunk.
What really struck me was the current condition of the cleanliness of the restaurant. The condiment station is missing a under counter door, the napkin dispensers are in need of a cleaning as well as all the condiment and beverage dispensers.
Coffee had a boat load of grounds and employee told me «oh it is probably just the first cup». Coffee brewer has all the filters and other items stacked on top– looks very ghetto. Two of the other coffee selections were so weak that you could see the bottom of the cup with a full cup. Something obviously went wrong, but it seems as if everyone see it but is blind to it as this is business as usual.
Overall not the level of cleanliness and standards that Einstein’s strives for. Disappointing experience.

This place deserves the amount of stars it has. Bagels are good, the store is clean, but the customer service brings this place down.
I walked in (the workers all looked at me but said nothing) and stood in front of the «order here» cash register for 5 minutes before the worker with dreads finally told me that they are taking orders at the «pay here» register. There was no sign to let me know and I was annoyed that no one even addressed me.
I will return to this location because of convenience and the bagels, but will mentally prepare myself to deal with the staff.

Happy Easter we have no cream cheese! Well no plain cream cheese and no strawberry. Does the staff know this? Of course not. «Maybe you should move each tub of cheese and look». Very unprofessional. Would suggest maybe posting a sign before you order that you are out of at least plain cream cheese. Sounds trivial but when you are a bagel store one would expect you to have what you sell. I will admit that in the past we did not run into this issue. The bagels were good the service was not. Clean store too!

Why does this place have 2 and half stars? Came here for TN the first time ever a little over a week ago. Ordered the honey glazed salmon with jalapeño bagel with lattes. Soooo good! Service was satisfactory and even thoughthere was a kine i got all my food within 5 minutes. Boyfriend ordered the turkey bacon jalapeño bagel. We both left happy, so happy that we returned the following day for more. Service is quick, the girls are nice, food taste great. We will be regulars.

This was only my first time at this location, so I will update my review if needed, however I think the employees moved the huge line pretty quickly, my bacon and spinach panini was one of the best breakfast sandwiches I have ever had, and the cashiers were super friendly. I will definitely come back.

Wow, pretty bad. I ordered a chicken ceaser salad and regular tea.
Opened the salad. I coud smel the spoied meat right away. It was slimy and smelly. I took it back to the cashier. She had a girl make another one with turkey this time. Lettuce was black on the edges and what wasnt was simy and brused.
Tea was old and very strong flavor, very tanic. means sitting way too long. not fresh.
Looking around me right now, tables are dirty with crumbs and food, even the bench seat is smeared with food. There are only 2 other patrens here sitting and eating their meals so no excuse.
The employees were very nice but that doesnt make up for the bad food. Or, dirty dining area.
Very disappointing experience. I wont br returning here.

This was only my second time stopping in an Einstein Bros café and my first and last time here. Since we were in the neighborhood we decided to stop in for a quick bite during breakfast.
The place was packed and buzzing which really isn’t my cup of tea. I didn’t see a lot of choices for bagels… which is ironic since this is a bagel place. Seemed like more savory and plain options were available. We had some juice had an onion bagel toasted and waited for our name to be called… which seemed like forever. The place was cold, noisy and tables too close together. I didn’t see the need to ever come rushing back only because it wasn’t my vibe or my type of breakfast. Bagel was fresh and service was okay.
I did hear that Nicolas Cage was here recently, so maybe if you’re Star Searching you might just run into him (especially since he’s a local resident), but sadly that was the only interesting thing about having breakfast here.