Factory 2 You Furniture

They dont even deserve any Stars They are just an unprofessional company that will be shut down quick. I posted a review on their Facebook page agreeing with another customer and they wrote a long comment back saying the Manufacturer denied me ok not the problem but how can you just blast me for my review when I’m only looking out for others and people dont deserve to be treated this way especially when we spend our hard earned money my Bed hasnt even lasted a year but now I will be happy to spend more money with great customer service…

This place is a joke and a rip off, my daughter purchased 1900.00 dollars worth of furniture waited half day just to get the invoice right we ordered a mirror that we never received the owner Deanna said they would deliver it when it came in we waited one month never heard anything until I called then she say we were not charged for the mirror. I called chrest the financed Co and they said yes it’s on the invoice and I’m being charged for it i called Deanna and she says that was a fake invoice that she sent to the finance Co that make no sense she is a scam and her furniture is so cheap I could have went to main street and got it from the Mexican furniture stores. She is a scatter brain and be careful she hire delivery people she find on Craigslist she is definitely not a business person when you call her she hang up the phone and don’t care about her customers. This is going to court and to the Better Business Bureau for sure.

This business though just starting will be closed soon. I moved in with my friend this past August and thought hey I need some new furniture for my room. I was excited I was going to go look. I ended up at this place where everyone seemed friendly and helpful… at first. I order a few pieces and they didn’t arrived on time. I had to go out of my way to accommodate their schedule because they were super late which lead to missing most of a party for a friend. Also they never returned my calls to find out the status… I always had to call them. The pieces were damaged when they arrived and I explained I didn’t want to take possession of them. I was told they would have them replaced. The replacement never came when promised so after a few weeks of having a bare room, I canceled the order. No one even apologized or anything and I always got the cold shoulder when trying to find out the status of my order. I also made sure to contact my credit card to make sure I was not charged for something I never received.

I’m not even sure where to start. Deanna is a nice person, but that’s about all that is good. We ordered two things and had issues with both.
Before the break down: It’s upsetting because this issue has stretched on 7 months and now they will not respond to any communication. Every time I requested an update, that is when they would reach out to Simmons and then just forward me the email. They weren’t on top of the issues, which is why I believe it never got resolved properly with the manufacturer. I tried to be understanding due to it being their first year in business, but they have no customer service. Everyone there is kind for the most part, but awfully run business. I would have paid a little bit more to purchase both pieces from a reputable company. Saving a few bucks isn’t worth the hassle.
So the two pieces:
Kitchen table– it arrived with a huge slice in the top, not ok. We saw that and immediately took photos and called, as we were told to do if there were any issues. The damage was processed and we were told another was on the way. 2 weeks later a man arrived with a new table top, out of the box in the back of a van. The entire corner was smashed which we saw before he even took it out of the van. We refused it and called again. #3 would be on the way. This was the end of our issues with the table, but it was the start of the nightmare.
United Furniture Industries [Simmons] Sectional– Disaster from the start. We were told 5 weeks due to it being made once the order was placed. 2 months later and lots of communication, still no couch. Deanna even emailed me an email saying she ordered it, but the email actually showed she ordered it a week after we placed the order– which wasn’t good for Factory2You. A couch finally arrived after 3 months, with the center of the chaise’s frame being completely busted, and two pieces have rips in the fabric. Immediately we contacted them, as usual. They took back the center piece and told us they would have a third party fix it. The two pieces with rips were pending their contact. They arrived back with the middle piece and it was poorly fixed and looked terrible. We told them how unhappy we were with this expensive «made to order» purchase. Nothing but issues. Deanna offered to have our whole couch replaced, which we agreed to. 2 months later we received 3 new pieces. 2 our of 3 were OK, the chaise was made incredibly poorly. The cushion hung over the end 2 inches and looks like they were completely off with their measurements. We called, AGAIN and explained and sent photos of the obvious mistake in manufacturing.
After this last round of manufacturing mistakes and issues, we were then told that the warranty only had one complete replacement and we just used that– so there is nothing they could do. Why were we offered a replacement if that was going off OUR warranty? We would never have done that if she explained that is what she was doing. Deanna explained that she would send me all of the communication regarding Simmons explanation to everything so I would have it for my records. In all honesty I didn’t believe what she was telling me. It has now been 5 weeks and Factory 2 You will not reply to emails or any sort of communication. They have completely left us in the dust with this and we have a «custom» couch that is LESS THAN perfect. We paid a lot of money for this piece and we don’t even have what we ordered.
So as I recapped above– It’s upsetting because this has stretched on 7 months and now they will not respond to any communication. Every time I requested an update, that is when they would reach out to Simmons and then just forward me the email. They weren’t on top of the issues, which is why I believe it never got resolved properly with the manufacturer. I tried to be understanding due to it being their first year in business, but they have no customer service. Everyone there is kind for the most part, but awfully run business. I would have paid a little bit more to purchase both pieces from a reputable company. Saving a few bucks isn’t worth the hassle.

6.5 hours to get all furniture, no phone call as why the furniture was not there between 3pm-​5pm, furniture delivered inside and and on top of a family van and not all items delivered at the same time!
The message left from the owner yesterday «This is Deanna with Factory2UFurniture returning the call that you left. The message you left with my daughter earlier. You will not be getting reimbursed the $ 50.00 delivery fee. You got the items you purchased the day you were supposed to receive them in good condition. Everybody was polite to you at the store and the delivery. I talked to my delivery people. They said you were happy with your purchase. Unless you have something damaged, we’re done».
The first thing on Factory 2 You Furniture aka Furnitureoflasvegas.com’s website is «Our Customers are our #1 Priority and customer satisfaction is what we strive for, so whether you prefer the comfort and convenience of shopping from home or prefer to sit down with one of our friendly staff members, we will do our best to exceed your expectations and save you money!» The customer service was great during the ordering process by both the daughter and her mother, the owner. Our order was placed and paid in full on ⁹⁄₁₈ for $ 2377.12 not including $ 50.00 delivery fee which was due at the time of delivery. Advised to allow 5 – 7 days for our large sectional (3 pieces) and 2 loveseats to come in. Awesome! Customer service was great. We felt that we got a really goof deal on all 3 items and what made this even better was that we received a call/​vm that following week, Wens ⁹⁄₂₃^rd that are furniture had arrived from the store owner and and to call to set up delivery. Super HAPPY at how FAST that came. So, we set up a delivery time and day for Saturday ⁹⁄₂₆ between the hours of 3pm-​5pm. She confirmed our delivery address as well as the contact number that the driver can call. All was correct. Now it’s Saturday. 3pm, 4pm and 5pm came and went and we didn’t get a call from anyone as to what was going on. Called the store 5:04pm and left a voice message about our concerns and to please call us back to advise what was causing the delivery delay. We had somewhere to be later that night after 7pm. The store’s voice message as well as their website advises that they are open Saturdays till 7pm. NO ONE, I repeat, NO ONE called back regarding the delivery issue. Now, it’s 6:20pm and we see out the window family van in front of our house with a big white thing on top. The young man comes to the door and said he was here to deliver our furniture. I told him that you guys were to be here between 3 – 5 and we have somewhere to be later tonight. What happened? He just smiled and said yeah, he’s been really busy. So, he and lady were bringing in the furniture which was just the sectional which came in 3 large pieces, stuffed in a family van and on top. I asked where are the two lovesets at which time we were told that he has to go back to the warehouse and get the rest of the furniture!!! Are we serious right now? We helped them bring in the furniture and the lady offered to stay and put the feet on the sectional while he went to retrieve the rest of the items. We declined so she could help him with loading the rest of our stuff, thinking that would speed up the process. The sectional (which was nice) was missing screws (we were supposed to get 10 but only got 4) that were needed to put in the feet and we called the store when the drivers left at 6:40pm advised of our concern. Again… NO CALL BACK. The rest of our furniture was delivered at 8pm and we assisted with the set up as well and those loveseats were beautiful and the deliverers were nice but they didn’t leave our house till a little after 9:30!!! I have never in my life had this type of experience for furniture delivery. I honestly thought the van was someone moving. Never would I have expected that. Had we known. we would have picked it up ourselves in a rented U-​Haul. We never heard back from the store addressing our concerns till I called yet again, yesterday, Tuesday 29^th. This was HORRIBLE customer service. Honestly it felt like once we placed and paid for our order… it was up to the delivery gods on what happens next. What happened to the stores motto? Doesn’t it makes sense to contact your driver to see what was going on? After all, it’s your company and your name on the line. We all know things happen and that’s life but to refuse accountability, nor offer an apology and give excuses for the lack of competence is ridiculous. Especially being a new company. Only to have the owner irritated that a customer is not happy with what took place and leave a rude voicemail. You tell your customer to block out 2 hours for delivery. We did just that. In reality we had to block out 6 hours and 30 min and you’re upset?

I tried this store because of the positive Unilocal reviews & they were absolutely well deserved! I stopped in after work & was immediately greeted. The young lady that helped me was very knowledgeable & asked questions to try & help me figure out which bed would best suit my needs. I was also looking for a sectional & she encouraged me to take my time looking through their books. I didn’t feel pressured which I truly appreciated & my bed was delivered the next day! 5 star service while in the store; 4 star review because I ordered a king bed & while the young man that delivered it was very nice & professional, he was alone. I ended up having to help him get the bed upstairs (which I hadn’t anticipated). I’ve had king beds my entire adult life & its ALWAYS taken 2 people to move the mattress. Still, I know I’ll go back when I finally decide which sectional I want.

Seriously awesome furniture buying experience.
We’ve been looking for a bedroom set since we moved here and every store we’ve been into is so overpriced it’s ridiculous. Places like Ashley, RC Willey, and others want thousands for just a simple bedroom set and falsely advertise great specials for «5 Piece Bedroom Set» when what they really mean is a three piece bed and a two piece dresser.
Factory 2 You Furniture is a whole different breed of furniture store. If you can deal with not being able to physically touch your items before you buy them, then this is the way to go. I was honestly hesitant, but we went through with purchasing a bedroom set — which included a bed, two nightstands, and a dresser with mirror. They delivered it to us the next day and everything is already assembled for you, except the bed. It was a 15 minute set up and we have beautiful furniture that we’re so excited about.
Their staff was extremely nice, no pressure at all whatsoever, and we were very impressed with the entire interaction. My only regret is that we bought a couch from somewhere else before discovering Factory 2 You and we paid double for something that they had in their catalogs.
There’s nothing they could have done to make this a better experience and they are truly deserving of a five star rating from customer service to price, and delivery to quality. There’s no question in my mind that if we need any other furniture, we’ll definitely be going through them!

Kindest furniture store I’ve gone to here in Vegas. I found out about this place because my sister recommend it to me due to their exceptional customer service. I went in with my fiancé and right away I was greated and kindly attended. Diane, her husband, and their daughter-​the owners– were some of the kindest, hardest working people I’ve met. They go above and beyond to help you get what you’re looking for and they don’t ever try to up sell you on anything. They work hard to help you find something of your personal preferences along with your budget. Overall, I am very pleased with this place and I will definitely be recommending it and coming back. Thank you Factory 2 u Furniture!

As soon as I walked in I was greeted and treated wonderfully. I went in looking for some bar stools, and was given outstanding service by the business owner. We went through the catalogs he had until I found something I liked, all the while he was asking the right questions to help me pick the right ones. Highly recommended.

If you’re looking for a place that’s going to do a hard sales press, go elsewhere. These guys are totally chill and patient to help you find what you need. They’re also honest. Their prices are just slightly above wholesale, and while the showroom is on the small side, they have endless catalogs they can order from to get you the perfect whatever-​it-​is.
They found me the sectional of my dreams, which I’ll be waiting a few weeks for because it’s a new, coming soon item for their distributor, but I’m not really shopping around in the meantime because the price is amazing and the piece is exactly what I was looking for.

Had a great experience here, had very good customer service. The lady took her time with us, didn’t rush us at all and we got a great price for a beautiful bed set and kitchen table! Definitely going back!

I attempted to buy some sofas here as I had a last-​minute need, but wasn’t successful because they’re not open when they say they are. Called them at 3 pm on a Sunday. The ads they plaster all over Craigslist state they are open until 5… even on here, their advertised hours are until 4.
Sad thing is that the product actually looks to be of a semi-​decent quality and at a good price.