Just Brakes

I had my brakes worked on at this shop less than a year ago and went into this shop for the tech look at brakes to find out why the brakes were squeaking. After they assessed the vehicle, the manager stated that I needed to pay out more money to fix the brakes. Having the brakes worked on by them less than a year ago and then finding out I have to shell out more money was unacceptable to me.
I wind up taking the car to another shop and I found out this shop used substandard parts and they didn’t provide me the best brake service.
I don’t recommend this shop for car repair or service.

Waste of $ 1400 for me. I came here less than two years ago (July 2014) to get my catalytic converter replaced. They charged me $ 740 for the part, and that caught me off guard because my own research found most cat converters to be around $ 500. They, specifically Bill, said «these are high quality parts.»
Well, it was May 2016 when my engine check light came on. Took it to autozone to get a reading, and my cat converter wasn’t functioning properly. I decided to take it to the dealership for them to handle it. They said that Just Breaks gave me a crappy part that was built to last 1 – 2 years. The funny part is that an OEM cat converter cost $ 705 and it will last 8 – 10 years. I paid $ 1100 for my services at the dealership.
I can’t believe that Just Breaks has the audacity to rip me off like have $ 1400 to waste every two years. I’m a college student, so you know what that life is like. Words cannot describe the anger that I have towards them.
Go elsewhere or to the dealership.

Third time this review was re-​posted. I called their customer care, and got no return call. I called today the second time and no one answers their customer service. It goes right to recording.

I called just brakes to find out how much it would be to replace my front brake pads and I was given an amount of $ 139. The amount seemed reasonable so I decided to drive into the w. Tropicana location just west of fort Apache where I was greeted by a nice gentlemen named Bill. I explained I only needed front brake pads and Bill stated he would have the technician asses the vehicle. Bill called me outside to walk around the car while he gave me the assessment from the technician. I thought this was a nice process to ensure I could trust what Needed to be done. Upon the assessment I was told the front brake pads needed to be replaced, in Addition, to New rotors (since the techs said could not be resurfaced). I was then told the calipers needed to be replaced but since the tech was trying to «save me money», he could just rebuild them for me. He mentioned the calipers were very unsafe and recommended the rebuild immediately. Next, we proceeded towards the back of the car where Bill had mentioned the brake pads should be replaced but the rotors were still good. After the walk around we went back into the lounge area where Bill printed me an estimate in the amount of $ 1000. Give or take a few bucks. I was shocked!!! I asked what the break down was. Bill was told by the tech who assessed my truck I should have brand new brake pads and rotors for the front and back, caliper rebuild for the front and of course a new serpentine belt. Wow!!! I just wanted brake pads for the front. I told Bill to have the tech put my truck down and I would be going now. Then Bill goes on to say «let me see what we can do to save you money because you want to be safe». Bill then offers me the option of obtaining a credit card through them and finance the amount. I rejected and said no thank you. Now comes in Mike who is the hard core sales guy. Mike goes on to wheel and deal like a dirty car salesman. I am then told they will do the brake pads for the front and back and resurface the rotors rather than replacing. As for the calipers, he suggested I would be ok for now; however, I should get them done very soon. Again, these guys just want to save me money. I decide to go ahead and get the brakes done since they cut my bill by ¾ of the price. I was told by Mike the brakes would take an hour or just a little over. After an hour I returned to the shop and the truck was still not done. I proceeded to ask how much longer and I was given an answer of just a few. Mike comes into the lounge and tells me is going to me another 30 minutes. At this point I said I don’t have the time I need to pick up my daughter from school. He comes back and tells me ok he will just finish with the resurface of the back rotors and not instal the brake pads. Now Mike tells me he doesn’t have the back brake pads and it would take another 20 minutes for them to be delivered. Again, I stated I had to go. Mike then informs me he will have the tech finish with the resurface of the rotors. Why do I need to resurface the rotors when the brake pads were good to begin with. I walked out of there feeling violated and degraded. These guys are crooks!!! They see a woman and an infant and decide to take advantage of my naiveness when it comes to cars. And don’t bother arguing with them because they always have an excuse for everything!!! Very disappointed I hope they go out of business and stop taking advantage of people.

Worst place to take your car. Always get a second opinion. Their upsell and hustle game is ridiculous. They look to fleece you out of every dollar they can.

Took my truck here about a month ago to try and get my brakes done. After the inspection, the mechanic took me to my truck and advised me that my brakes are shot and it’s going to need all new parts and it’s going to cost about $ 400 per axle. Told him I won’t have enough and just put my truck back together and I’ll come back some other time. Fast forward to today, thinking my brakes now are really messed up, I decided to go elsewhere (USA auto) to check for better pricing. The mechanic inspected the truck and told me my front brakes are still at 90% and the rears are at 50% and I’m still good! I will NEVER set foot in this place ever again. Bunch of crooks, trying to steal money from hard working people. I will make sure everyone I know never to give these crooks any business. AVOID AVOID AVOID!!!

Went to this business for a front brake replacement. Was told it would take 1 – 1.5 hours. After 2 hours, we were told the parts are on the way. After 2.25 hours, we are told they sent the wrong parts and the the correct ones were coming from across town. After 2.5 hours we were told sorry, the parts are not available. We will put your car back together and we won’t charge you (charge me for what I have no idea) and we are welcome to come back. After wasting 3 hours of my time, I still need a brake job and they offered no kind of a discount to if I came back. If your time and customer service are not important to you, then use time his company!

Went in to get just basic brake pads and rotors changed. When I called they said $ 159 per axle. So I go in and after 10min they tried telling me this and that was wrong and if I wanted to take care of everything today it would cost $ 1400! I said no, just brakes and rotors, he then replied it would be $ 480. I told him to «take my car down, I’m leaving» he then said he would do $ 289 and that’s a «killer deal». It needed to be done so I went ahead. Upon picking up my car they charged me an extra $ 25 for parts and my total was $ 330. This place is horrible, recommend to no one. Your basic chain con artests.

This place sucks they will rip you off the only reason they have any cars in bays it there first time in, otherwise look around the are they are always smoking and waiting for the next sucker to roll in.
4 Honest auto repair ab-​z auto repair see shiomi no BS straight shooter no gauging.

Scam scam scam scam… rip off. Dishonest. Sorry job. They gonna go out of business. They charge me 4 time what the part was worth n they told me that they mark up the part 30% because that’s how the business make their money. But no 4 time. The part was 27.99 they charge me 120. It was the E brake pads. How I know because they left the E brake pads box next to my car so I took a picture of it n found it was from o’reilly. N the calipers was 60 buck they charge me 217 for it. Never ever gonna go back there again n I will not recommend no one to them

Went in for a battery change, was told $ 230 over the phone when they finish it came out to $ 270. They added a bogus $ 20 shop supply fee. Would not go to again!

Brought my jeep Wrangler in because i needed brakes … Nonetheless Bill the manager is one Class Act… Him and Staff fixed my brakes like new again Which there Were more pleaces in Las Vegas that do quality work such as them. Big Thumbs up for A great job made me a customer for life

My brakes were a little mushy so had an inspection. Mechanic said there was no brake fluid and I needed a new master cylinder for $ 495. I talked with a few people who said if that’s the problem the brakes should go to the floor but they weren’t that bad. I went back and told him if he could just bleed the brakes bc I wanted to see if that was the issue and I’d fill up the brake fluid as needed. He then said this car was not drivable and refused to bleed to brakes because they would be liable for an accident. I took the keys and left. Honestly they are more liable for an accident refusing to bleed my brakes.

I took my car here in December to get the breaks replaced, and the service was pretty quick. A couple days went by and my breaks started squeaking SO bad. I took it back and a gentleman told me they were just new let them wear in and it should stop. It is now 5 months later and they are still squeaking!
I took it back and they told me my breaks had glazed over so they fixed it and I was told the problem should subside. I drove it away and after a couple miles the squeaking started again. I called the office and Mike, the store manager, told me to bring it in and he will take care of it the following morning.
I brought it in the next morning and he completely replaced my front breaks for all the hassle and inconvenience I’ve experienced bring my car back in multiple times.
Mike is really knowledgable and nice! He really knows customer recovery!
If you need any assistance go see Mike!!!

I just came from this Just Brakes location. I called them because my brakes are squeaking. He told me to bring the car on in. I had previously been a customer of theirs back in 2011 so I’m thinking it’s well time to get new brakes.
I bit the bullet and decided I’d be ready to up about $ 500. I was asked to give him the keys and took my car I did have quite a wait as he had a full house at the time that I arrived not a problem except there was no TV or anything to entertain while I sat for an hour waiting for them to look at my vehicle.
Long story short when the gentleman came in and asked me to come up he advised me that my brake pads were thick and that I did not need to have them replaced and that the squeaking does happen sometimes but it was not an indication of my brakes.
Needless to say I was ecstatic. He very easily could have told me that I needed brakes all the way around and sold me a bunch of unnecessary parts!!.
Given that it has been about 4 years I was quite surprised to find out that my brakes were still in excellent condition and that there was no need purchase anything I walked out of there without spending $ 1.
I feel this location is extremely honest they’ve done work for me in the past and they have more than surprised me today by sending me on my merry way and not trying to take advantage of the situation.

Had a terrible time there. I took my car in for a brake repair that was suppose to take a couple of hours at the most. Dropped it off at 12:30 pm and did not get my car back until around 7:30pm. I had to keep calling to check on the car because they would promise updates, but would never call. Horrible experience!!!

I had the absolute worst experience here about 6 months ago and my car still isn’t the same. Took it in for loud tire noise, drove away with grinding and squeaky breaks. Took it back to be fixed and they did fix the grinding but I was told the squeaking would wear itself out. After a month I went back as I was sqeakier than ever and the manager refused to fix it and said I was being too picky. I then had to go elsewhere and pay again to have them fixed, which took aboit an hour and alleviated the embarrassment of pulling up to valet or a stop sign and having heads turn to see who’s the Sqeakster. Not sure how these guys can stay in business doing such crappy work and providing zero customer service, but I’d recommend you pay slightly more to have someone else do your breaks right the first time.

I took my SUV today to check my breaks and they did check it for FREE and told me that my car is fine, Which they could easily told me that I needed new brakes and make me pay for no reason! Trust these guys
Person who helped me was JON very professional thank you again!
I will go back there for sure.

I’ve used the north location without problems in the past. I live in the SW now so went here despite the bad reviews. I have a q5 with 45k miles on it and only had 4 mm left on my front pads. I was told by just brakes that I needed new rotars and told that there’s «not enough metal» on them to be re surfaced. The bill would be 650 bucks. (Better than 900 which the dealership quoted me) but I decided to get a 2^nd opinion anyway. I took it to another garage on trop/​dec and they said they can resurface them and change the pads for under 200 bucks. Always get a 2^nd opinion.

Do not go here for any reason. They will lie to you.
Got my brakes done here, they assumed I was going to get them all done despite the fact that the back brakes were ~ 80% (done elsewhere). The original quote was something like a massive replacement of the entire under-​carriage: approximately 600.00. My normal mechanic looked it over and said exactly none of it needed to be done and all of it was «fluff work».
They sounded extremely irritated when I refused to have take advantage of their scandalous unnecessary upsales. Also my brakes now squeak despite them not squeaking when I brought the truck in.
Just brakes is «just a scam». Go anywhere else.