Pizza Factory

This is a good family pizza place! The prices are a little spendy, but the food is really good and it is a very relaxed atmosphere.

Was a little afraid to try this but went for dinner. Salad in salad bar looked low but they refreshed it and the salad bar was great. It looks kinda limited but has everything you need. Ordered 2 pizzas and both came out great. Not cheap but worth a try.

Ever since they change staff and new management took over the place have completely change for the BEST! Lunch time buffets is great for just under $ 8 bucks all you can eat and everything is fresh, plus you get a drink!!! Food is good and staff is upbeat. Plus calzones are delicious will go again.

More like a 3.5, but I always round up in their favor… Very clean restaurant with friendly employees. The lady at the front said they are under new ownership so I must give them time to get situated. The pizza was your standard Pizza Hut/​dominoes type of pizza, nothing special but definitely not awful by any means. The salad bar was the best part. I did come late in the evening so the salad bar could have been freshened up in my opinion but I know they won’t be with closing shorty. They had many great options to chose from, with some amazing ranch — not that hidden valley crap! I will try them again!

My favorite pizza place in the town!!! Their pizzas are in high quality and freshly made so It tastes really delicious. Services are always fast and helpful. Highly recommended!

Half — no star if I can give a real rating. Women in the front is rude with a flat attitude, — does not like her job! No wonder the store was empty… This place will close soon. Pizza was okay, hard to really mess that up, but never will come again. I’m not the first to say this in a review.

We attempted to try pizza factory tonight (¹¹⁄₂₆ at about 10 after 7pm). There was not a single person in the restaurant, when we walked in we were not greeted so I asked the woman behind the counter if we seat ourselves. She responded that we could sit anywhere. We took a seat and waited, and waited, and waited, and waited, and waited. No one came to bring menus, take our order or even acknowledge we were even in the restroom. Worst customer service I have ever experienced. Unfortunate because we live in the area and we’re looking forward to trying a new pizza joint. We decided to try the other pizza place in Southern Highlands that we had not been to and had great food and service at 8^th Avenue Pizza.
I am not sure we will be back to give pizza factory a try considering our horrible experience. Maybe the management should explain to their employees what customer service is.

I love their pizza. Sometimes inconsistent in quality. But overall delicious. They are friendly. Their customer service is great. I want to try their other menu items. Maybe head next door to DQ for dessert.

Pizza was way over priced for the quality. The crust tasted stale with no flavor. Our cardboard and ketchup pie had barely any cheese. Overall dry and not worth going. Next time I’ll pick up a $ 5 pizza from 7 – 11

Ordered pizzA to go but I guess every one gets there pizza first. Bad customer service. I just got a Bbq chic piza and garlic bread, I wish I was white so o can get better service. 20 years in the food and beverage dept. I see the people that hand toss the pizza moving and grabbing money and etc. I think your suppose to wash your hands after you touch money or other things. But oh well. I do need to get thinner. Oh diarrhea here we come.

We were welcomed even at the last 35 min of their lunch special, and they brought out fresh cooked pizza, friendly staff JJ was helpful, 7.99 AYCE of pizza, salad and drink

For a new pizza place in the area, it was dead on Saturday night — that should have been an indication to walk away. But, I wanted to give it a try and the cashier was super friendly. I ordered take out and it took 40 minutes for them to prepare a small (10″) ‘All Meat’ pizza and an order of ravioli. Money would have been better spent on DiGiorno and Chef Boyardee, and the preparation time would have been quicker. Although it was packed with meat, it was probably one of the greasiest pizzas I’ve ever had. The middle of the pizza should be reserved for those with cast-​iron stomachs and a handful of Tums. The ravioli were stuck together and the sauce was borderline pure tomato paste; very thick. Ravioli were poor in taste and texture. I think they were covered in the same sauce as used use on the pizza, but with meat added. Speaking of the meat, that was the only thumbs-​up I can say about the place, the meatball used on the pizza was pretty good. Not cheesy and bready, and I believe it was the same meat added to the ravioli sauce. I’d love to get my money back for this meal, but I will never step foot in the establishment again. I can’t imagine they get a lot of return customers. I give it 90 days and that store should be closed. Since it’s Las Vegas, I’ll make a bet on it.

Ok, in all fairness, this place has a lot of competition in Southern Highlands, not to mention Pizza Hut is located across the street. However the pizza here is very good. Great crust and no sparing on the topping. I’d come here again.

This place gets worse with each visit and this was the last straw. I walked in and the place was completely empty, I saw 3 people behind the counter and one of the gentlemen looked right at me and look away… I stood there for another 15 seconds then yelled to get their attention. I ended up walking out and going somewhere where they recognize the value of a customer. If the place had been stuffed I’d understand but not one soul was in there. Never going back.

Ordered pastrami pizza because of picture from previous review but mine seems burnt. I printed out a free bread sticks coupon from here. When I called, she confirmed three times if I already had the coupon printed and she instructed me to make sure I hand it to the driver. When driver arrived, no bread sticks.

Southern Highlands has limited options and I am happy Pizza Factory has arrived. I had my first visit this past week and didn’t experience any of the negative items in previous reviews. Regarding the service, I thought the service was great. We ordered a pizza to take out so I had to wait about 15 minutes (which seems reasonable to me). I had a toddler with me and the employees brought me crayons and paper to color on. They were even accommodating when I added something to the order after I had already closed it my bill.
As for the food, I think the pizza was really good. Ordered a Hawaiian with thick crust. It wasn’t a greasy buttery pizza like you will get at other joints near Southern Highlands. I appreciate this because I didn’t need to daub the pizza with napkins to soak up the excess oil. Personally, I think pizza is dough, sauce toppings and cheese! Anything more than that and it’s a heart attack on a plate.
Check them out.

This is our 3^rd attempt at this place. Each experience has progressively gotten worse.
Pizza pretty good on first attempt, but service was poor. Okay, I’ll give them ‘new’ flexibility here.
Next attempt, still extremely poor service, we sat on hold for almost 13 minutes. Tried the calzones — extremely flavorless. Just bland.
Then there’s tonight.
Online ordered at 5:50pm, estimated time for pick up was 6:20pm. We set a future order to be ready at 7:00pm so we could run to Smiths and grab a few things first.
We got to Pizza Factory at 6:48, waited a few minutes before going inside at 6:55… I waited in the car with my 2 school aged kids (who are in year round school and have class in the morning) and 1 toddler. 7:00 comes and goes, 7:10, 7:15, 7:20… I finally go inside to check on my husband. It’s STILL not ready.
My husband stated that he was skipped over in line by the cashier to pick up the order first of all, and then when asked about the delay he got a response of «oh, well, we’re kinda busy tonight» — There we 2 families dining in, no one else picking up and the delivery driver was taking orders 1 at a time. — You’re not busy. The owner is slumy and running you on minimal staff with poor training.
So my biggest issue is a toddler falling asleep in a car at 7pm means that said toddler will not go to bed until after midnight. Here I am with an overcooked pizza (cheese is hard and crust is gnawed on like a dog bone) and a toddler that will keep me up all night. I have work in the morning. Work required to pay for future pizza orders. So here’s to my exhausted under productive day and crabby 16 month old who won’t go to sleep until after midnight.
We WILL NOT be going back for a 4^th attempt. They’ve shown me it only gets worse.

Finally a Pizza Factory in Las Vegas!!! It did not disappoint! Ate inside burned my mouth the pizza was so hot! Had a Pastrami Pizza which is the only place I’ve ever had a Pastrami Pizza from and it was awesome as usual! We got a large one topping pizza and free breadsticks (use the Unilocal coupon) total was 18.00 and I’m taking some food home so why others are complaining about the price is beyond me! You pay for what you get! Fresh ingredients great flavor and I will be coming back at least once a week! Lunch special is 7.99 for pizza, salad, breadsticks and a drink! This is the only Vegas location but it’s worth the drive! I love their pizza and you can’t go wrong with this place!

Brand new store so the bad service was due more to everyone learning than anything else.
Ordered the large BBQ chicken pizza and it was not worth the $ 25 at all. Even for an expensive town the prices are steep.
The sauce was good but the dough/​crust were shit. Reminded of old school 90s Domionos. Not worth it, go to Grimaldis on Eastern.

Even with expectations calibrated appropriately for a place like this (think Cici’s), it missed the mark.
The lunch buffet suffered from a lack of freshness, rendering the cheese rubbery and the crust impenetrable to knives. Even if it was fresh I don’t think it would have been good. The cheese had the same mild sweetness that Pizza Hut cheese does, an unexpected dimension that is literally the only reason I’m giving this place a second star.
Even the steak fries were burnt, like they’d been left in the oven too long. Variety was okay. Favorite part of the meal was going to the gas station next door afterwards and buying a bag of chips.
Second favorite part of the meal was Jello.
Needless to say, I won’t be back.