Pool Masters Pool Services

This company is not proffesional they did my cooldeck and left the pool dirty with debris and dirt. Also they chipped off paint from the house wall outside and did not fix or repaint what they did. i tried calling them and the person in charge witch is Dale block my phone number. How do i know is blocked because i called from my other line and it atleast rings. I am very upset with this companys work right now and will be contacting the bbb with a formal complaint.

We unfortunately have no choice but to deal with this pool cleaning company as we are «renters» even though we actually pay for the pool cleaning services out of our monthly rent. The property management company uses them and will not let us service our own pool, nor will they consider hiring another pool cleaning company after we have complained to them about this one.
I just don’t get where Dale (the owner) gets his guys from!
They ALL do a subpar job and have attitude problems. If you want your pool cleaned right you need to sit outside when they come and babysit, totally ridiculous! If not, they will cut corners and not do what they are supposed to do, which is to just clean your pool/​hot tub.
We’ve dealt with Mike and he started out great, until he started slacking off. So we called Dale and brought it to his attention, which made the situation worse! I guess Mike was pissed that we complained about him so he started to do an even worse job on purpose and made it known too.
That guy has some serious anger issues. If you try to talk to him, it’s like he’s wants to snap your head right off. He doesn’t want to hear anything you have to say, comes off as a know it all and will get argumentative if you dare disagree with him.
We then dealt with Luis or Jose? (Cannot remember his name), who was way worse than Mike was. Some weeks Luis/​Jose wouldn’t even show up, never put enough chlorine tabs in the pool, never tested the water, and would rarely clean the pool filters or pool catchment, let alone doing a shoddy job of cleaning out the pool and hot tub when he did show up. When we called him out on it, he acted like he couldn’t understand English. He rectified the problem and started to clean the filters out by dumping all the leaves and debris in the rocks, at times even dumping the debris right on top of the hedges. We where having to go behind him to clean it up, and pretty much maintain the pool/​hot tub on our own.
So again, we had to call Dale. Luis/​Jose totally denied that he was skipping out on some weeks. We actually had to take pictures of our dirty pool/​hot tub and send it to Dale, after Luis/​Jose insisted that he just left our house from cleaning it. Only to sneak into our yard 15 min later, after getting off the phone with Dale. Guess he seriously thought I couldn’t see him?
We now have another pool guy, can’t remember his name. He’s okay, hit or miss. If I’m sitting outside watching him he does a great job, if not, he’ll conveniently miss cleaning out the hot tub and cut corners, like not setting the valves back to where they are supposed to be, very annoying. Every week when he comes, I’ll remind him to please clean the hot tub too, which irritates the piss out of him. He’ll look at me with a condescending look and say, I always do!
Which is so not the truth.
At least he does a good job when I’m sitting outside watching him. Seriously, who should even have to do that tho?
I feel like they think they don’t have to do a good job because we are only «renters».
Dale is okay to deal with when we need to talk to him. Just wish he’d hire guys that can and want to do their jobs.

I had Dale for a couple years. I travel a lot and didn’t pay much attention. When home, I was able to observe how little his guys did when they were here. Some weeks they missed completely and I had to call. Finally, last week I noted the water was getting cloudy and I went out to investigate. Only two tabs, almost all gone. I figured it was the chlorine. Went and got shock, brushed the pool, and the water never cleared. Then I noticed all suction was on the cleaner (no skimmer) and it was barely moving. I knew the filter needed cleaning. When I opened it up it was obvious it hadn’t been cleaned in god knows how long. (Despite being charged 135 twice a year). After that, my pool looks better than it has the two years they have been doing it. Of course I fired them and now regret I didn’t check Unilocal before hiring them. They are a total joke and it is obvious why they only have one star. Shame on me for trusting them.

These guys «service» the pool at the house that I rent. Mike is completely unprofessional he had to come back and do some rework on a plumbing job that leaked like a sieve and he was in my backyard cursing and throwing pipe around. My wife feels completely unsafe when he’s here. Weeks will go by between cleaning, so the chlorine levels fall to unsafe levels for us to use the pool or spa. He puts chlorine tablets in the pool skimmer which can destroy the heater because of the high acidity level. I’ve owned a home with a pool for many years and have neverhad my pool look as bad as it has with pool masters «Maintaining» the pool. Their plumbing jobs are substandard, they don’t use the proper pipe cement when transitioning from ABS to PVC so their plumbing leaks. I would highly recommend you go somewhere else for your pool service.

This company was a recommend from a friend, who is in the pool cleaning business.
DO NOT WASTE YOUR HARD EARNED MONEY
I was looking for a professional pool repair company to repair my waterfall on my pool. Dale the owner showed up for the estimate. Which by the way was 1800.00 (not cheap) but that was alright as my pool and waterfall were both very nice. Anyway Dale gives you a good sell on his company with website pictures and details. I’m really wondering now if this was even his work.
My husband and I decided to go with him. Well Dale does none of his own work. You end up with Luis and his team .When asking a question they just stand there and look at you like your speaking a foreign language.
This repair took a few hours but the problem is that this company cut off a couple of feet of the overhand on my waterfall which changed the entire look and feel. What was once a beautiful relaxing waterfall turned into a undirected extremely fast flowing mess.
Then it was back to Dale, to correct the problem. Who was not around except to collect his 1800.00. So yet another good sell on how this would be fixed. He was going to correct flow by building a piece to direct water flow better.
Back came Luis and his crew. First they painted my rocks and waterfall. After two tries the color was acceptable. Then installed this piece to direct the water flow, which was a failure. We were still unhappy with the work. Dale never checked back to see if his device even worked. (extremely bad business practices).
My husband and I decided this company was not qualified to fix our waterfall in the manner we wanted. We were just plain tired of the promises, bad work ethics, and untruths.
In the past I have been extremely lucky with word of mouth referrals. Unfortunately this was a big failure. I would NEVER use POOL MASTERS nor would I ever recommend them.