Smashburger

Justin had amazing customer service. He complimented the lady in front of me and was very friendly overall. Laughing and joking with customers. Good employee and you could tell he enjoyed his job, unlike some people that you could tell don’t. Smash fries are amazing as well. Drove 15 mins to get them for my pregnant self. LOL
Took about 30 mins to get the fries and fried pickles so I was irritated, but the manager came over and explained that their system crashed and she refunded us our money & gave us 2 free burger coupons so that made a difference.

Came in for a quick bite with the family. Got in right before a big crowd. was very impressed with how cashier Devin kept her composure. Asked guest after us to give her a moment. Know it’s easy to get stressed when it’s busy. Actually got our food in under 15 mins. Burgers and fries we delicious as always. My little one dropped top of her bun. but another worker Anthony got us another. Was impressed with all of the staff’s friendly service. Between the great food and service was an awesome experience.

Great food! Had a classic chicken sandwich and it was delicious! Sweet potato fries were great as well. Wanted to try the veggie frites but they said they didn’t have them, a little disappointed I didn’t get to try them. Next time!

If you see a long line to place an order run don’t walk in the opposite direction. This is the second time we have been there when they were busy but this time it was MUCH WORSE. THEY FALL APART AND CANNOT HANDLE LARGE CROWDS. We placed our order and it came within a reasonable amount of time but my food was cold so I sent it back. After waiting a very long time I asked for the manager and when she came to our table she said they were very busy (not my problem) and the reorder had gotten screwed up. She comped our food but after 45 minutes when I still had not gotten my food I went up to her and when I asked where my food was her response was «you still don’t have it?. I waited again and this time it came out quickly but guess what — the burger came out without any lettuce, tomato, onion or pickle which they brought in a bowl and the fries were cold AGAIN.

Devan is literally amazing. Last visit to this smashburger, they put our name down as «marfel» when my boyfriends name was Marshall. And they forgot to put in our sweet potato fries. We called and they wrote our name in some book, and devan was so apologetic and even hooked us up with a large fry and some other goodies. We will definitely be back to this location specifically, all because of Devan (and the amazing food). :)

This location needs to get its act together. The last 3 times I’ve ordered here, there have been mistakes made. Tonight I got home with my takeout order and discovered that there was no cheese on my cheeseburger. There were also huge chunks of ice in the milk shakes. Definitely a disappointing meal.

The menu options aren’t bad. The burger was very juicy and great you have the options of the size of the burger you want. The smash fries was a great addition with the burger.

This place is delicious! Fried pickles & gourmet burgers. I mean where can u go wrong?

We had the Spicy Jalapeño Baja and the SinCIty burger. Both were delicious! Came with frys my fiancée had the regular and I had the Smash fries. The fries had a good flavor but where a bit thin for my liking. Our daughter had the hotdog and she ate it all as well as the apple sauce. Good quality food. Reasonably priced. Will return and bring other people. :)

When I’m craving a burger which is rare I come here. They have tons of different kinds and everything is highly customizable. This location is super clean and the staff is always friendly and quick. I love that the fries are thin and not greasy.

**military discount**- Regular size fountain drink for free!
Mmmm…yes…I loves me some Smashburger. Went here yesterday 6−28−15 around 12:30 PM. I ordered a small burger with cheddar cheese, pickles, mustard, and ketcup on an egg bun with a small order of fries with a drink ($ 6.03 was the total). Delish!!!
The cashier and food runner were friendly.

I love smash burger food and I give it 5 starts
But the manager is so terrible and every time I come in and he’s here I seriously want to just leave, he makes your ordering experience so uncomfortable. His attitude sucks the way he talks to people is so rude. How he’s the manager I have no idea.
He raised his voice at me and I raised it right back at him but the looks he gives you is so disrespectful I can’t stand it.
I love you smash burger but your choice in management is extremely poor.

In football terms, this place seems to be our third string quarterback in our choice of restaurants. Its good, its different, it got this far: Its definitely good enough to play, but I don’t feel this guy is going to win the big game. but we keep driving by it every day when we choose to eat out.
Its different. Good, but different. I dunno what it is, but its just A-​OK. My palate doesn’t explode with joy or anything each time. If I want a different burger, I’ll try something else out.

I decided to try Smash Burger after a friends recommendation. I LOVED the olive oil fries, and the veggies with the ranch sauce. The burger was pretty good, too, but my bun got squishy and soggy way too fast.
I did like the fact that we could eat outside.
The guy taking my order was a total sweetheart. The girl that brought the food was also very nice. They seem to be a bit understaffed, though, as there were a LOT of dirty tables inside and outside of the establishment and the trash cans were filled to the max.

After sub par experiences at other locations, Brian P. & I frequent this location quite a lot. Their Baja Cobb salad & haystack onions are killer.
Compared to other Smash locations, this one used to be on top of their game. They had a great manager who was efficient and kept the place in great shape. He got promoted and now the staff is a wreck.
Now when we go, tables are not being bussed. Having 6 empty tables and all are filthy and uncleared, coupled with long lines is a disaster. Past few times we’ve been given plastic cutlery instead of metal. Last time I was given a plastic knife and a metal fork. Odd.
In addition to the unbussed tables & disposable cutlery, the last time I went, the door to the kitchen was open. It looked like a prep garbage can had exploded on the floor. Food waste, paper basket liners and general trash was on the floor in a pile.
I love the food here but management needs help fast.

If you are going to take it to go, i highly recommend you pre-​order it online, which to go orders are online only, no over the phone orders anymore. Once you arrive to the restaurant, there is a separate shorter line for online orders. I used the 10% off Unilocal discount. Even thought you pay for it online, they said the charge won’t go thru until midnight, so its ok to put in your card number and then present your discount until you arrive.
My favorite part about the burger is the bun, everything else is good too but not as great as the bun. You have to try the Smash Fries, they are their fries tossed in olive oil and rosemary.

Smashburger has one of the best black bean burgers out there, and might be the fairest in all the land. I’m used to being presented with black bean burgers that are prepacked/​frozen. Not so at Smashburger! I’ve no idea how they make their veggie burgers, but you can definitely tell that it’s fresh. The patty itself is «smashed» and spills over the circumference of the bun. Word to the wise — Nibble the edges of the patty before going all in. The burger is crumbly and has an unexpected sea salt taste to it.
Spicy Jalapeño Baja ($ 6.99) — This, right here, is my… burger! Be prepared to have your face melted off because those jalapenos are HOT!
Smashfries ($ 1.99): Full Disclosure here — the fries can be hit or miss. Sometimes they’re drenched in oil and other times, they’re perfectly delicious. It is what it is!
Customer service is always exceptional.
Smashburger can get a little pricey for a burger joint, but here’s some pro tips on how to get more bang for your buck:
* This location has a military discount! Show your ID and you get free fountain drinks
* If you fill out the survey on the bottom of the receipt, you get a free side
* There’s a Unilocal check-​in offer for 10% of your order
* If you join the Smashclub, you get emailed coupon offers to save $$
* If you enter your phone number at the register, you get points. Once you reach 100 you get a free burger.
Unilocal 100 CHALLENGE 2015: #08

We were unfortunate enough to come in last during a rush. We were in line for about 15 minutes. Only one register was open, although there was a manager hanging out in the kitchen. Not sure what she was doing. She was not in any kind of hurry either.
Ordered to go, and asked for the veggies to be packed separately so that they would remain cold. Along with this, we asked for extra pickles and onions.
Surprisingly, the food came out quickly. The guys in the kitchen worked fast! We checked the bags to make sure we had our two burgers and box of veggies. Was not until we got home that we realized that they gave us only pickles and onions, no lettuce or tomatoes. That was a disappointment.
During our entire time here, there were tables with remnants of food left by previous diners. The manager on this shift was really slacking. Too bad. Burgers tasted great though!

Unilocal 365 CHALLENGE 2014−(230÷365) «The Tom Ryan Special»”
We decided to use our free burger certificates we received at a Unilocal Event a while back. I Remember hearing about Smashburger owner Tom Ryan’s favorite burger at a past Elite event, so thats what I went with.
It was a Mushroom Swiss Truffle Burger topped with a fried egg, so with the certificates, it only cost a dollar for the egg. SWEET! If you decide to check Smashburger out and you love all things truffle, this burger is worth getting.
I think this may have topped my other favorite, The Sin City.
If burgers aren’t your thing, Smashburger offers some tasty salads too! ALOHA!!!
Shaka Meter: \uuu/​\uuu/​\uuu/​\uuu/​4

There’s nothing «smashing» about SmashBurger.
Let me first mention that combo orders aren’t options, so every item you want has to be ordered separately. *red flags*
Truffle Mushroom Swiss Burger (regular size): I ordered this with mayo on the side, and I’m glad I did because it was salty. Aside from that the burger was fine without the mayo. The best part was the mushrooms, but the disappointing factor was the «regular» size of the burger. It just didn’t satiate my appetite, and I engulfed it within minutes.
Bacon Cheeseburger (regular): This was my boyfriend’s order, which he originally put in a request for a «big» size, but instead received a regular. The burger’s reminiscent of a Carl’s Jr. Double Western Bacon Cheeseburger, but sans onion rings and not as tasty and filling.
Smash Fries: Soggy and thin.
Service — Burgers are ordered up front and delivered to your table. Speaking of which,
I didn’t expect I’d be seat stalking on a Saturday evening. This came as a surprise to me after having eaten here. The burgers aren’t even all that, but the place was packed both inside and outside — to each his own, I guess. It might be best to take your burger to go or better yet, head across the street to In-​N-​Out.
Overall — Not the best burger I’ve had. To me, if In-​N-​Out is ever mentioned while eating at another burger spot, then the burger wasn’t all that to begin with.