Starbrite Dental

very irresponsible, had an appointment on saturday at 8.30am. was there since 8am since it was my 1^st appointment and waited until 8.30 no one showed up. finally cleaning team came and she said they r closed. call them n they said they called me earlier the week but to cancel but my phone didnt work. what a lie and my phone was always working and they wasted my day, dont recommend anyone to go there.

Staff is nice and caring and seem on top of it. Office is clean well kept. With a couple visits, I have not been disappointed.

Love this place. Dr. WU is great. He always lets me know what’s coming and is very gentle. I normally hate ALL dentist but he makes me feel comfortable. Also has a great local staff.

New clients BEWARE!
My insurance covers a free cleaning each year. This office refused to do a normal clean but would only schedule a deep clean. I agreed since new to the area but then…
I work out of town and travel a lot. I missed one appointment due to work. When I tried to reschedule they said they would not because they were not interested in helping us anymore. I get it is a business but that rude lady at the front desk needs to be let go and I will never take my family to a dentist as disrespectful and unwilling to help as this office was. Worst experience with a dental office I have ever had.

Shady place. Stay far away. I honestly don’t think this is a legitimate legal dentist or they had their licenses revoked so they have as little business as possible to pay their bills. I had a tooth pulled and the mouth wash solution I was sold was over a year expired. They said I could come in to exchange it, but the two times I have tried to go in there they were closed. They closed on sat at 3pm as it states on the door, yet when I called and the woman answered she said the dr went home early. It was 12pm. I needed a new antibiotic because I was having a bad reaction to the one they prescribed. She said the dr wasn’t going to be in till monday and suggested I go to the pharmacy to beg for a new prescription. The second time I tried to go on a thursday, the door says 8am-​5pm. It was 11am and I called the number after seeing the place was closed again. The woman said they close early on thursdays now and she said she will call me in an hour to get my prescription changed at the Summerlin office they are driving to. It’s weird that she always answers the phone even though she is never at the location. I tried calling again and I got a woman’s personal cell phone answering machine. This woman has been very rude to me and I do not think this is a legal dentist.

I like this place. The nurses are always nice. I did the deep cleaning and now go back for cleanings every 6 months. Dr Xa is nice and explains things well.

I’ve been to many dentist offices around town, and no place is as good as Starbrite! They are very punctual and professional! I’ll be a patient here for a long time!

Excellent, excellent. Top notch. Very professional, easy to talk to, and give off the impression that they really care about your well being. Will be my dentist for a long time.

My experience was one of the worst for dentist’s in general.
The main concerns —
Dr. Xa was fine, but he suggested I get a deep cleaning and I was told by 2 other dentists that it was not necessary. I know opnions very from dentist to dentist, but my teeth were not in bad shape at all. I take very good care of them.
The lady that numbed my mouth and that preformed the deep cleaning — horrible.
When she was numbing my mouth, it was excruciating. I’ve had my mouth numbed and I would like to think I have a very high pain tolerance and I have no issues with needles. But good god, I swear she was just rough. Throughout the entire cleaning, she was so rough, I flinched a few times and she seemed to not care or even ask if I was okay. Just keep on digging!
My last complaint — My entire mouth was numb. She didn’t ask me if I wanted to see a mirror nor did she clean the paste that was all around my mouth. Seriously? I have been in for numerous cleanings and they always clean your mouth off or ask if you want to see a mirror to clean it off. I had just assumed when she dabbed my mouth a couple of times that she must have not gotten much on my face. Nope. I walk out after paying, get in my car and there was dried paste all over my mouth. All of the ladies up front would have seen it too, and not one of them thought «Hmmm, maybe we should tell her that her mouth is covered with paste and maybe she’d like to wipe it off?».
I’m sorry, it’s just very poor customer service there and it’s not welcoming. Who loves the dentist? No one I can think of. So you should make it a warm, comfortable place so people feel more at ease.
I have never had such an unpleasant experience at a dentist.
There are much more professional offices in this area, so please check around!

Dr. Xa is the best. Straight forward, no beating around the issues, his staff is so professional. Scheduling is perfect, no extended waits, you walk in and they’re ready for ya!

Awful! I Tooky 2 year old for her first check up and the office staff was horrible. They announce toy in front of the full lobby that we were no longer allowed at that office because I had rescheduled too many times. I am a working mother. Sometimes thugs come up and plans have to change. I did call though. I will definitely be looking for a more family friendly office.