Ultimate Collision Repair Center

So its been nearly four months that I took my Ford edge in for collision repair, they exceeded the two week repair I was quoted and was there three weeks.
I didn’t mind so much as they were friendly hence I did have to initiate every call for status reviews. My issues are that the manager expressed that if I wrote a positive review via Unilocal I would receive a $ 75 cash voucher.
I called and was told they needed to view my comment and send the voucher as next step. I never received a voucher nor a follow up call. Negative reviews are not good business clearly. People want a reputable company with positive feedback, hence customer service should set apart on how customers are treated.
Integrity says a lot and goes along way. They don’t pride themselves on honorable business practices.

This is a place where you take your vehicle, not caring about price, because the insurance company is paying. The prices are outrageous. 40% higher than the next lowest estimate I received and double what another shop quoted me for the same work.
Both the receptionist and estimator (Lee) looked at me like I was a freak when I told them I’d be paying out of pocket. They looked concerned, and I could see the mental wheels spinning: «OK, this is different; not sure what to do here.» But they resolved it: Just gouge him like we do insurance adjusters.
The physical space is very nice. Someone designed it to be office-​like and female-​friendly. Very upscale.
But when you look around, ask yourself, «How is this all paid for?»
Answer: Insurance companies.
No way this facility could survive if customers were paying the bills.
Two stars just because it’s clean and looks like a nice place for repairs if you aren’t paying your own bill. But no more than two stars, because the prices are so ridiculous.

My rep was Kevin Pelland. I have a 2015 Subaru WRX STI, and pickiness is my middle name. There was extensive damage to my left rear quarter panel. This is a big job and Ultimate was the ultimate professionals. The work done was impeccable and Kevin was so gracious to accommodate my very picky eye. These guys are truly pros… a GREAT shop run by GREAT people. In this business, things can be shady. But you can rest easy with Ultimate Collision. I cannot recommend them highly enough. FIRST CLASS SHOP!

Brought my 2012 Nissan Maxima in for repairs after being T-​Boned by full size Durango. From the estimate to the repairs-​nothing but excellent customer service and professionalism. If you ever need quality work done on your damaged car, go here. You will not be disappointed. And ask for Kevin-he’s the man with the master plan!

Ultimate Auto Collision worked flawlessly with my insurance and completed an outstanding repair to get my truck looking great again! Ask for Kevin as he’s quick, friendly and ensures that the everything is done top of the line. He also knows his way around a great bottle of wine if you need any advice! I highly recommend!

You hope you don’t ever need a body shop, but when you do, these are your guys. Ultimate gets all of my business (which, unfortunately, there is plenty of — Vegas drivers + my shiny car that seems to be a magnet for trouble). Ultimate works seamlessly with my insurance company and are always quick and communicative. My car leaves there looking brand new every time — you can’t even tell any work was done, and that’s the point!

I had an accident about 1 block away from Ultimate Collision on Rancho. As my vehicle was still operational it was a no-​brainer for me to pop in for a quote. The quotes was around $ 3300. Jeff Buchanan was the estimator. He was very personable and tried his best to assure me that Ultimate Collision was top notch and he would handle everything professionally. From that point I got 3 other quotes. 2 were from «GEICO approved shops.» ALL 3 other quotes were about 50% less! None of the other reps seemed as «sincere» as Jeff. The «GEICO» shops: 1 didn’t return calls when I tried to schedule an appointment (after 3 calls), the other couldn’t get me in for 2 ½ weeks.
Since I wanted my car to look good and the accident was being paid for by GEICO, I figured I’d give Jeff a try. For the most part, the repair looks OK. Not great, just OK. My big problem is that Jeff gave me a great price on a few extras (aftermarket trim that I was paying for out of pocket.) I gave the parts to Jeff for painting… Ultimate was to paint/​install. When I came back, my parts were painted and «Al», the new estimator told me that Jeff had been fired and they really didn’t want to install the parts. He also insisted on a much higher price than I was quoted! Long story short… I have to go elsewhere after they held my parts for ransom and now pay someone else to install My calls to the owner of Ultimate Collision have gone unanswered.
Interesting footnote, since my accident I’ve had 2 friends with accidents. Guess who I told them NOT to go to!!!
If you’re listening Ultimate… you made a good sale on me… but your LOUSY customer service lost any future business or referrals! (I also let GEICO know about your customer service and practices.)
My advise… STAY AWAY. THEY OVERCHARGE AND UNDER DELIVER!

Painless and joyful was my experience with Ultimate Collision! They took care of all the insurance issues and had my car looking exceptional sooner than I expected and washed and vacuumed. What a treat! Friendly staff to boot.
Thank you Ultimate Collision.

I had over 16k in damage to my 2013 altima…
They fixed it like new!!! Mario and Jeremy are the best… They took care of me and my family extremely well!..
To top it off the place isnt like a auto shop. Your NOT dealing with burly auto mechanics all dirty and stuff. Your dealing with almost a hospital ike experience…
KUDOS to Ultimate Collision Repair Center

I had gone to this place for a few small repairs. Fairly priced but they were always late. The owner Richard did not follow through on the last job because he simply didn’t know how to do it and when I asked why he started the job in the first place he became very disrespectful. You get what you paid for. Wouldn’t recommend

This shop does is one of the best shops I’ve ever seen. I had a death in the family and had an 104 fever and was in pain. Jeremee went the extra mile to get my car repaired. Any one can be sure that you will be % 100 satisfied in bringing your car to Ultimate Collision.

Jeremy is awesome. He was very tentative to my car/​needs. My car came out looking like it was taken from a showroom (and it’s a 2003 Honda Accord). The paint job/​top coat is amazing. I would highly recommend this shop. Would attach photos but can’t quite figure out how just yet.

This place was the worst! If you go threw ins they do a crap job. Not only was there paint on my window & tape marks… but the entire left side of my vehicle is the wrong color! Then the say oh your car is not factory color & to paint the rest it’s $ 3200! Ha… don’t bother going to insurance either they backed their crappy job up & refused to have them fix it. Don’t waste time, they are overpriced & do crap.

They did an awesome job did everything to take care of me after my daughter happened to hit the gas when going thru the garage no brake ran into our bathroom wall. Really worked with me since I was taking care of this myself. Everyone there is always awesome. I am referring one of my clients to them today. Jeremy outstanding job.

My Tahoe paint was hacked up by a glass installer from Safelite. So, off to the body shop to make it look new again. These days, it’s seems like a crap shoot as to whether or not you’re going to get quality work or a hatchet job. I did my best to read up on these guys before stopping by for an estimate. The experience was pleasant & professional, so I rolled the dice.
I picked my truck up today and perfect. Paint match appears flawless and they properly gapped the window so it matches the other side, like it was a factory job. Matt even found discontinued factory glass! Woohoo! The unit Safelite installed as lessor quality IMHO.
The estimate was on the money and Matthew Veale, my rep was courteous, professional and returned all calls I made. Most importantly, he LISTENED to me on things like approving the color match before the new window was installed and again, making sure the glass gapping on the perimeter was like factory.
So, I’m a happy customer and my SUV looks like it never happened. I will be back. Nice job guys! Finally, a quality vendor in Vegas, a town full of flakes!

I came across Ultimate Collision after a guy backed into my car at a stop light. His insurance company, Farmers Insurance, designated Ultimate Collision to do the repair estimate.
They never repaired my car because I chose to salvage my vehicle; however their customer service was outstanding. They always picked up the phone and emailed me all the documents related to my claim.

Oh man, this has been the most evil Summer ever for my car.
At the end of May while in Los Angeles, some guy rear ended my bumper on the freeway. Crunched it. His fault, and his insurance took care of it.
I took it to Ultimate, and in a few days, my bumper looked good as new.
Last month, some fool decided that he didn’t want to get on the 95 on-​ramp here, threw his car in reverse, and crunched up the front of my car. Just smashed it to pieces. Again, his fault, and insurance (after dragging FOREVER with this guy), took care of it.
This one was not a «Quick and easy». This one took 15 days to fix. But when I got it back, it looked like it rolled off the showroom floor.
Two days later, I had a small issue with my car. Apparently, something hadn’t been adjusted properly during the extensive repairs. They took the car in, tossed me in a rental, and then sent me on my way two days later. That said, it was starting to become comical how many times I had to stop by this car place during the course of my Summer.
These guys are professionals. They do a great job, and they are thorough. And when I mentioned my remaining issue after the last repair, not one argument, stalling tactic, or «drive it around a few days to see if it clears itself up» nonsense I’ve heard from other repair places. They asked me to bring it in, and now it runs even better. Clearly, getting my car banged up has resulted in a better handling car in the long run.
I’m very grateful to Ultimate for their solid, solid work. Nice people, efficient staff, and reliable quality work. They made a miserable Summer of unintentional demolition derby far more bearable to handle.
All the same, I hope I’m not in their business any time soon. Nothing personal, but I just don’t want to go through a third fender bender to have to see them again.
I’ll just send a Christmas card…

Ultimate fixed a parking lot «swipe» to the front bumper of our 2010 Mercedes. They had to R&R the whole bumper to paint and clear coat it. When I asked if they couldn’t just mask it off and paint it on the vehicle, they said they don’t operate that way. It’s done right or not done at all ! ! They apologized for having to go to Mercedes to buy «Mercedes» rivets to reassemble (which cost extra, of course) but the final bill was still a little cheaper than the original estimate. Promised to have it done in 3 days and 3 days it was. Can not tell there was ever any damage. Courteous, efficient and friendly. Who could ask for more? ! I told them I hope to never see them again, but if I need body work in the future, I’ll certainly be back.

Ultimate Auto Collision treated me with courtesy and respect, worked flawlessly with my insurance, and gave me some great referrals for work they didn’t do, saving me money with my other car needs, too!
I call them for all my car needs now. :)