All Clear Plumbing & Drain Service

ABSOLUTELY TERRIBLE!!!
Plumber showed up annoyed from the start. I told him the issues I needed fixed and he didn’t seem to want to do anything of them. I told him the kitchen sink is draining slowly — he filled it about a quarter inch and then said «No, this is draining fine». UMMM no it wasn’t.
Took him to the basement to show him the leaking toilet and he went out to his truck. I found out later what he did in the truck was call my home warranty company (AHS) to tell them that my items shouldn’t be covered (because I made the mistake of mentioning I had just bought the house). So he secretly called into the company to tell them that these issues were pre-​existing and should have been noticed before I bought the house. The crazy thing is, the seller bought my warranty for me and HAD an existing policy with the same company so he thought there would be no problem getting them fixed. I wasn’t trying to get over — I’d even told my warranty company all this prior and they had no issues UNTIL the plumber called in to say it shouldn’t be covered. WHY DOES HE EVEN CARE AS LONG AS HE’S GETTING PAID!!!
As I was on the phone with the warranty company trying to sort this out, I told the plumber to order the part that I needed either way, whether they were going to pay for it or not, I needed the items fixed and that I’d pay out of pocket for it if I had to. He said he’d order it and call me when it came in. It has been 15 days and not one call! I have called their office directly and have called my warranty company to get them in touch with me… he has STILL never called back.
I am absolutely disgusted with this company and you can be sure that I have filed a complaint with AHS about them and will make sure they never send anyone out from this company for my service calls again.

Horrible customer service. The technicians are lazy and don’t go the extra mile to meet the needs of the client. If you have basic needs, then they may be able to help you out. But if you are experiencing extensive plumbing issues, then your best bet is to go elsewhere. I will never recommend their services… Not even to my worst enemy.

The lovely weather froze a pipe, it burst, all water to the house had to get cut off. All Clear was sent from AHS over the weekend. After the initial experience with the tech Mike, I was feeling good about using All Clear. He was really friendly, and seemed knowledgeable and honest. He clearly explained the problem, expressed sympathy for our situation, and gave helpful solution ideas. Unfortunately, Mike was not able to fix the problem right away due to the location of the pipe. The vanity needed to be moved, which he recommended a carpenter do upon speaking to his boss.
Upon leaving, the plan was for Mike’s boss to call the next morning with a referral for a carpenter and to schedule the fix. We were cool with that plan because really, what’s one more night with no water in your house. We’re simple people, not a big deal.
Well it’s been 5 days since Mike came to the house. We have received no follow up phone call since the initial appointment. None. Zero. I’m not sure where the break down in communication was. Like really? No call at all. What started off as a good experience, ended with horrible customer service. In my mind, calling customers to schedule appointments would be a priority. Who knows, I’m not a business guru. Maybe they just did not need or want our business. Maybe they ran out of minutes on their cell phones. Maybe they flew to Atlanta and got stuck in the 2 inches of snow. I really have no clue what would keep a business from getting business.
One thing I’m clear about is I will not be using or recommended All Clear at all.

I was very unhappy with my experience with All Clear this afternoon.
First of all, the plumber was scheduled to come between 9am and 1pm. However, 1:30pm rolled around and All Clear was a no-​show. I called their office, and the receptionist informed me that the plumber would be over to my apartment sometime before 4pm. Essentially, All Clear forced me to sit around and wait for them all day long.
When the rotund plumber finally arrived, just before 3pm, he was rude and acted like it was my fault he was two hours late. Moreover, the plumber had no idea why he had been dispatched… whoever assigns service calls at All Clear did not tell my friendly plumber that I needed a drain cleared. Seeing as their very name suggests that they clear drains, I was shocked when the plumber told me that he «didn’t do that.» He thought he was there to work on the air conditioning unit.
After hemming and hawing for a few minutes, the portly plumber finally capitulated and retrieved the twenty-​five foot debris removal device (snake) from his truck.
I cannot believe how surly and rude the man was. Never again.