Wood Eye Care

I have recently come back to Wood Eye Care after many years of going somewhere closer to my home. Dr. Susan is and always has been very thorough and puts her patients at ease. I have worn contacts for over 20 years, and Dr. Susan is the first optometrist I have seen in awhile that looked at my eyes WITH the contacts in (for fit, condition of lenses, etc.) in addition to checking prescription, etc. with contacts out. Wood Eye Care also had vision testing machines I had never used before, in addition to the standard ones that I am used to. I left feeling very satisfied that my eyes were in good shape. The staff and assistants were all very friendly and professional.
I did not shop for glasses in the store, but they appeared to have a great variety of very stylish frames.

The practice is very efficient. Everyone was extremely nice and professional. Dr. Wood was very nice and upbeat. She had a great personality and was very thorough. I would recommend this eye care location to everyone.

The good:
The optometrists are extremely personable and great at what they do. The staff is helpful.
The bad:
Prepare to fork over a minimum stay of 2 hours for an annual exam. I have been coming here for a while and every single time it takes AT LEAST 2 hours.

I love this eye doctor. My whole family has gone here since my grandparents started going there and there is no reason to go anywhere else.

We have been going here for about 8 years and have been really happy. There’s never a long wait, they really explain everything to you, and they work well with children too.

Dr. Lee was great. No pressure to buy anything I didn’t need. Spent a lot of time explaining how to best care for my eyes and contacts.

I haven’t been to the office yet but from interacting with the staffs over the phone makes this place horrible!
The first time I called in, I asked to make an appointment for the same day and Monica took down all my information. She called back hours later saying there’s no spot for that day. Ok, understandable.
I called back another day to make an appointment. Diane had to ask for all my info again because it wasn’t in the system (idk what Monica did with my info including my ss.) Either way appointment set for Saturday. (Yay!)
Saturday morning I called to confirm my appointment cause I wasn’t sure if it’s 10 or 11. Diane picked up and said «I’m sorry, I don’t see you anywhere on our list for today. I’d be happy to make you an appointment for another day.» What the eff…
Yeah, these people are a waste of time.

I wish I could give them NO stars. Sounds harsh but that’s the reality!
I came here for an annual eye exam and contact fitting. I had never worn contacts before so I was nervous and the staff was no help.
The woman at the front desk is very rude, catty and sarcastic on every occasion I’ve come in contact with her. This was the first time I was going to try contacts, and during my fitting the assistant was impatient and didn’t make the process easy.
First, they insisted that they insert the contact into my eye first before I could try it myself, even though I had already sat through the instructional video that made it very clear how to do it. With someone’s finger coming at my eye, it was very hard to keep my eye open, as it was my natural and uncontrollable instinct to blink. The assistant quickly became impatient and literally made me feel stupid that I couldn’t keep my eye open for him to essentially poke his finger in my eye.
After two hours, the assistant finally got the contact in and let me try the next one, in which case it only took me less than a minute to do it myself. If they’d just let me do it myself to begin with it could’ve been done and over with.
I don’t wish for anyone to experience the horrible attitudes of the staff here so I am writing this review. Dr. Wood himself is very kind and humorous, but his staff are unbelievably unkind, rude, and impatient.