Rustico Tile and Stone

My experience with this company was WAY less than fabulous. I’m glad to see more current reviews that are positive, and I hope they have straightened out their customer service issues. I live in Austin, so this shop is ‘local’ to me. I called them wanting to order super saltillo. They said «lovely, let us know how much you need» sooooo after talking with my contractor, he estimated what he needed. I called them & told them. They said «order now, so we will have it in stock when it’s time for it to be installed» ~ so that’s what I did. I ordered early, so they would have it.
Fast forward to «time to go pick up the tile» ~ Contractor calls, then drives up to this not-​easy-​to-​find place… they didn’t have the tile I ordered. They offered regular saltillo in it’s place. I had no choice, I had to accept what they had if I wanted to keep my re-​mo on track. I also requested their «environmentally friendly» sealer to come with the tile. It was not included. Even though I asked for it.
This is just the highlights. In short, everything that could have gone wrong with this deal, went wrong.

Working with Rustico is an absolute pleasure! I was working on a tight deadline and contacted Rustico on a Thursday afternoon, right before Easter weekend (Rustico was going to be closed on Good Friday). Kathy jumped into action to make sure our order was placed in time for FedEx — otherwise we would have had to wait until Tuesday of the next week for our samples to be shipped out. Melanie immediately followed up to make sure we were taken care of, and continued to check in with us along the process. It’s a family business that is run with the kind of customer service you don’t always find these days and as a professional in the design trade, I really appreciate it. Also, their products are beautiful. The cement tiles I was using are not commonly found and I’m happy to have a source like Rustico to rely on.

Reading another review written by a customer initially afraid to order tiles online but then happy with her choice to do so helped elevate my own comfort level with placing my order for expensive tiles sight unseen. Price was also a big factor and I saved over $ 2 per tile with this order. I ordered 12″ Mexican terra cotta tiles in two main colors, combining red and manganese tiles. The delivery came in a timely manner, the driver helped us unload (an extra benefit we were not expecting) and there was very little breakage. I would recommend this company and I would order from Rustico again should I need more tiles in the future.

I searched every avenue for San Felipe design satillo tiles and finally found Rustico Tile and Stone. Excellent customer service. Shipping product from out of state was expensive but it matched with the same design I had laid over 30 years ago. Very happy with the quality of the tile and very little breakage in transport!

If you have tile and stone needs you must call Rustico Tile and Stone! The level of professionalism is unmatched in the industry and your project will be done right and on time. Having known the owners for some time I can tell you they are the best people in business and life and I can’t wait to work with them further in the future!

While our business with Rustico was small, our service was big. We anticipated a wait time to get installation completed and were pleasantly surprised when they were able to start and finish the project the next week. When their crew showed up, they were friendly and proud of the work they produced. We will use Rustico again on another project for sure!

This company far out weighs the competition in every area. Quality, integrity, and ingenuity. The customer service is immaculate and extends to every need. Best experience with a vendor hands down!

A lesson learned. Don’t use a company in another state, one that does not take credit cards and doesn’t care about customer service. Tile arrived one month late despite numerous emails and calls about timing. I will be buying locally no matter how much more expensive.

I felt that this company was very patient with me. I am sure they mostly deal with building contractor types, but as a homeowner, they were very, very patient and explained the process. I saved a TON of money going directly with these guys as the price was much less than boutique tile shops in the Bay Area. The shipment was a few days late, but honestly I think that was on the trucking company, not them, as the trucking company admitted as much on the phone. Overall, I have a stunning floor now and I got the material at a very reasonable cost. The quality of the tiles was A++++

I was nervous ordering Encaustic cement tile online without ever seeing the product but am over-​the-​moon with the tile! It’s absolutely beautiful. It arrived today in perfect order. Dee at Rustico spend so much time with quote after quote for me. Even though it was a small project, I never felt like she was annoyed with all my emails. I can’t wait to have a finished bathroom with the tile!

We live in Chicago and were looking for cement tile that was in stock… we found Rustico on the internet. We talked with Dee at Rustico who knows everything there is to know about cement tile… She guided us through the process in a pleasant and professional manner. I cannot say enough about how informative she was and how everything she said was right on target. Our bath is beautiful and we are so happy with the whole project! Thank you to Dee and Rustico!

I can’t say enough about Rustico. Awesome prices. Excellent customer service. Outstanding product exactly as described… what’s not to love? I had more than 3,000lbs of tile shipped to my home and I was never dissatisfied with the process at any point. Their communication is thorough and only 2 – 3 tiles (that I can see) have damage. We will work with them again without hesitation.

Not quite sure what is with the other reviews on here, but Unilocaler’s with no picture and two or three reviews are typically suspect, of course these could be legit but they always make me a little weary. As you can see I’ve been on Unilocal for a while and really utilize this site to learn more about businesses and make choices for who I use, where I eat etc. For some reason I didn’t check out Unilocal when I first started working with Rustico but for once I’m glad I’m didn’t. It might have scared me off a little, and my experience with them with far from scary.
We decided to replace carpet with Saltillo tile and I really wanted to find someone local to work with. On a simple google search I found Rustico. My family has had Saltillo tile in our houses for years and we used to actually go down to Mexico to get it. I had high expectations for whatever company I worked with and really wanted to make sure I got a quality product. Since I’m somewhat local I decide to go out to see the Rustico showroom and look at options. I was a little disappointed when my contact wasn’t there when I showed up (it was close to lunch) but the girl that helped me really knew the product, showed me a lot of different options, and even let me take a few samples to help me make a decision. I did some price comparisons with a few places in Houston and other locations but they had a great price for what I wanted.
I placed the order, no issues. I already had contractors working on my house so Rustico didn’t install it but they sent me a follow up email with additional products they sell as well as a check list of sorts to make sure that the installation of their product goes well, which I appreciated and went over it with my contractors. The tile was delivered relatively close to the date I wanted and within a week of ordering it, they were quick, gave me some extra, and my contractors said there were maybe 2 pieces broken in the whole 1,000 sq. ft. I ordered. They followed up with me again to make sure everything was okay and my tile looks beautiful. I love my tile, my experience was good and would definitely use Rustico again.

Love how our floors turned out, and the product is GREAT, but there was a longer than expected lead time which made the process a little more stressful. I was relieved once the tile arrived and we had enough for the whole project. we only had 50 tiles to spare, so I would advise always ordering at least 20% extra!

We’ve worked with Rustico off and on for several years and have always been thrilled with their level of customer service and attention to the smallest details. Their facility shows many different examples of the work and materials they offer, and the staff’s level of knowledge and expertise can’t be beat!

I ordered 1570 square feet of tile and paid in full plus delivery charges totalling $ 5409. After having multiple difficulties getting the tile delivered, once it was delivered it was obvious many pieces were broken. I noted the damage on the delivery receipt as instructed by the tile company. I then took digital photos of the damaged tile. The tile company argued that there probably wasn’t as much breakage as I thought and to use the tile and save the broken pieces as they may need an insurance adjustor to view them to claim against the delivery company. I repeatedly alerted the tile company that we would not have enough tile to finish the job and asked for replacement tile to be sent as there was much more than 15% breakage. They refused and only offer to sell me more broken tile with a wait time of weeks. I’ve sent multiple emails and followed their every instruction to no avail. I want either the replacement tile sent or a refund of the 21% breakage (324 square feet).