Lewes Fishhouse

Ordered crabs days ahead and given a price. When I went to pick them up, I was told the crabs were $ 60.00 more. I asked for manager and explained I was given a price already when I ordered. Manager said fine and took the price we were given which was $ 90.00. The supposed large crabs were small and light. We will never go back and we are local.

Just eh. Wait was long and prices were sky high. Not too many options for lots of fish options around with king crab legs and the good crabs. They did have lots of choices and fried goods and sides. However, not very fresh and took a long time overall. They did steam it there and did a good job. Staff was ok but seemed inconsistent with their information over the phone among people and in person. Also, the large crabs were not very large compared to other places so be wary of ordering that.

I ordered a dozen crabs Sunday morning to be ready for pickup at 6:20 that evening. When I arrived at 6:15 the crabs were ready. I took a look in the bag, no seasoning at all on the crabs. When I moved the top crabs around I noticed they weren’t hot, maybe room temp or slightly warmer, but surely the ones on the bottom would be. The nice cashier added seasoning on top so I paid and left. When I got home (5 min drive) I pour the crabs out and they are all in fact cold. At this point it’s past 6:30 (their closing time) so we move on and eat the crabs. Out of the 12 crabs we bought, 5 of them were undercooked. You know what a raw shrimp looks like? Yes, that was the meat inside the crab. Translucent and slimy. The shells were partially blue/​green. We have been eating crabs our entire lives, so it doesn’t take an expert to determine a suspect crab. And we all know the golden rule of not eating anything dead or uncooked. So we were really disappointed to have to toss 5 crabs. Almost half of our order.
Fast forward to the next day– I called the store in the morning. The lady that takes my call is curt and unapologetic. I told her that 5 of the crabs were undercooked and they were cold when I picked them up. She confirmed that it wasn’t normal for them to be cold. Okay– moving on. I want my money back for those crabs. She asks if I still have them– no, I only have photos that we took. Oh sorry, we need the crabs back to give any money back. Too bad, nothing we can do. Wait a minute… yes! They are in the trash, I DO still have them! At this point the lady is nothing short of being a bitch and I offer to dig them out of the trash and bring them in.
When I bring them in later on in the day, they are expecting me. The ‘manager’ Beth doesn’t say a word and takes the bag of spoiled, stinking crabs. As she is dumping the crabs out she states, «did you have spaghetti sauce»? I said, who knows they were in the garbage can. She quickly determines that I can indeed have my money back for the 5 crabs after I have dug them out of the trash and brought them there and shouts to the cashier to do so. No apologies, no answers, nothing, nada. Just the worst customer service I’ve seen in a long time.
In short, I hope the owner reads this and acknowledges that 2 people in managerial positions were rude, unapologetic, and probably the reason why people are generally dissatisfied with this business. All it would have taken were a few kind works, an apology, and resolution of the issue and I wouldn’t have written this review and might have given the fish house another chance. Instead I had to dig the crabs out of my trash, drive them over, and waste my time in order to make a point. So we took that $ 20 and went to the Crooked Hammock and bought a couple beers and enjoyed our night. Good use of that money!

Purchased salmon for dinner. Was extremely pleased with the taste and freshness. Service was awesome! They offered a bag of ice in case I wasn’t going right home, which I was. Not really a fish eater, but thoroughly enjoyed it.

I hope no one makes my mistake of going to this place without looking into it first. I got little to none of my questions answered by the people behind the counter, I’ve never heard «I don’t know» in such a short amount of time. I tried to order soft shell clams and as he is picking them, most of them he had to throw back because they were bad. He then continued to tell me that they weren’t really fresh and just get a shipment of soft shell clams once or twice a week…
I just said never mind and left and will never go there again. I suggest you do the same.

I honestly don’t know why they got such terrible reviews prior. Every time I go in there I have great service Everyone is friendly and polite. The seafood is some of the best I’ve had around. My favorite is the already peeled and devein shrimp. They steam them for me and add old bay for no additional charge. I can’t say enough great things about this place and I truly hope this review encourages people to at least give it a shot.

We got two steamed platters (shrimp and scallops). They were tender but had absolutely no seasoning on them. I ordered pasta salad and got home to find potato salad. Mixed vegis were rubbery and horrible. We were also disappointed to find no cocktail sauce for dipping and we didn’t have any at home. If that was an option, they should have asked if we wanted some.

We bought «fresh» fish here after the Memorial Day weekend and it was promised to be fresh not frozen (it had been frozen) and worse, was days past being edible. I returned with the receipt when we were next in Lewes and the manager stated since the purchase had been made 3 ½ weeks prior, she would not issue a refund. No apology for selling bad fish and no refund. What a ridiculous excuse for not making good on their promise to sell fresh fish! What horrific customer service.

Fish might be good that you take out. But don’t ask them to make sandwiches for you they are terrible.