Zaxby’s

Pulled up to this Zaxby’s after a day of traveling.
Went inside thinking the service would be faster since they had a nice line outside. Immediately walking in, NO ONE was at the counter. We made sure we had our orders ready since no one was there. The cooks in the back just stare at you. FINALLY, Nicole says she will be with us shortly. So after we placed our order, we grabbed a table to dine at. While waiting, Nicole yells across the restaurant, «COME HERE, YOUR DAUGHTER, COME HERE!» My husband proceeds to go to the counter and find our what is the problem. She tells him they are out of french fries and what would she like as a substitute. He addressed Nicole and let her know politely she was out of order. First, she yelled across the restaurant. Next, not only was Zaxbys out of French fries for her order but for his order as well. It was total chaos here at this Zaxby’s. Never again!

I Love Zaxbys. I Have Been To This Location Many Times Before
But… this Time When I Opened Up My Food It Was Just Half Toast 3 Fries And 4 Chicken Finger Bitten

Back again with an update and another 1 star review. Wish it could be negative one star. I will say the young lady at the window was nice BUT those cooks!!! I’ve been done with this location but my mother wanted a large plate dipped in mild. I took my ass across the street and got a hot and ready because they never let me down. Anyway, my mothers food was awful! Fries cold and old no slaw. I see whh she gave me the meal at a discount. She could have kept that discount and gave my mother some better food. So with all that being said 78 it is from now on.

Well let me start … First off this location was terribly disgusting. It smelled like burnt grease … The floors was greasy like it had been mopped with dirty mop water. My table was sticky so I moved to the next table and what do you think happened ??? Yes just as sticky lol … Anyhow on to the food … I can see where the smell was coming from once I bit into my chicken … It was cooked in old oil or burnt oil … I went to the drink machine and the only thing was working was ginger ale lol like come on can this get any worst … Anyhow I highly recommend a management or staff change quick fast and in a hurry because this place has ruined zaxby’s for me … At least this location lol.

Long lines inside & outside. I can barely understand what the person in the drive thru is saying. And they ALWAYS, WITHOUT FAIL get my salad order wrong. I ask for wimpy sauce instead of tongue torch. I get tongue torch 9 out of 10 times. I ask for ranch dressing they give me blue cheese 9 of of 10 times. The current staff is somewhat courteous but the I did encounter a very unprofessional manager and cook. I wish I could be done with this place but i absolutely love the food. SO ADDICTED. The location on Panola Rd in Lithonia is just like this but worse. I hae to ask for UTENSILS & NAPKINS. One time I was actually given ONE NAPKIN! WTF? DON’T THEY USE RECYCLED NAPKINS. They better pray Chick Fil A does not get a wet buffalo sandwich and/​or salad. They will never see me again!

Sadly I feel that same displeasure that other Unilocal reviewers feel and warned about this location. The staff is a bunch of dumb a** kids with not one ounce of intelligence — took over 30 minutes to get to the window to get 1 order of wings !!! RIDICULOUS — what’s worse is they were not even cooked entirely they were soggy and in no way edible. And when you call to complain not one person answers the phone — maybe this place should get new management and staff !

Absolutely is the worst zaxbys location. Takes about 30 to 40 mins in drive thru and food is just nasty. French fries always burnt and cold. Tenders was cooked so long, there was hardly any «chicken» inside, only hard crust. Mushrooms always swimming in oil and mushy. And zalad hardly have any lettuce. I tried several times and everytime im disappointed but I will not be anymore. I will not be returning.

This Is the worst Zaxby’s that I’ve ever been to. Orders take far too long to be processed. Expect to spend forever sitting in the drive thru while you prepare to get food that is probably cold by the time you get it. Don’t forget to turn off your car while you’re at it, because you’ll most certainly waste gas while waiting for them to do anything and everything besides giving you your food in a timely manner. I don’t even know why I returned to this location today, because my previous experience was no better. I won’t be coming back.

There were quite a few young people playing around in the store. It was obvious that they were either friends of the staff or off-​duty staff members. In spite of the store being staffed to the point of being almost overstaffed, service was slow. I purchase a chicken finger meal and a cookie for dine in and had to go back to the counter for utensils… so you KNOW I didn’t get my cookie. The place is a mess.

Watch Your Orders
Went through the drive-​thru for a zensation zalad. This salad was terrible. Missing coleslaw, small amount of lettuce, ¼ eggroll instead of a whole. Like it was made from the last of the left overs.
I bought this for my fiancé. We were both infuriated. Unfortunately I was 30 miles away, 9pm. Couldn’t return it.
The Mgr (Mary) was immature and rude. I used to buy this salad weekly from this location. I will not in the future.

For what it is Zaxby’s is awesome. In my opinion its the best fast food place as far as quality and taste. Their unique Zaxby’s sauce is a great compliment to their fried chicken.

i don’t know why I never think of this place when I need someplace to go get something, ok wait actually I do know why I never go to this place. On a Friday or Saturday night the place is packed and I don’t want to deal with that mess. But Sunday, oh Sunday There wasn’t a soul around when through the drive through in 5 minutes or less. Taking that first bite made me remember why I liked Zaxby’s in the first place & made me think «why have I been away so long» Zaxby’s tastes so good but is bad for me :)