Livermore Saw & Mower

I took my mower in because I damaged something in the engine when I hit a stump that stopped the engine solid when it was a full speed. New blade didn’t fix the problem so I knew it was the engine. These guys were the only game in town so I wasn’t too surprised when they told me it would be 2 to 3 weeks to rebuild the motor with a new crankshaft as they would have to order that. 2 ½ weeks later the engine was rebuilt and back to working like new. The bill was exactly what I was told it would be. The mower still runs great with no issues a year later.

Took my mower in for a carburetor problem, they suggested a complete service and tune up. Three ten minute mowing’s later, same problem. Told it now needs a new carburetor because it is in such bad shape with build up from using «bad gas» and not the special gas they sell. Never mentioned during the $ 140.00 tune up that the carburetor had issues. Buyer beware!

actually being able to fix things in a timely manner doesnt seem to be their strong suit. Being the only service in the area allows them to be who they are.

Great service ! I want to let everyone know what a great experience I had with Livermore Mower and Saw. Scrambling to find someone to work on my Honda GX390 that runs my small stump grinder I called and spoke with John. John said they can work on it and so I brought it in. After writing up my tag I was asked if next week was OK for completion (it was Monday), I must have paused long enough because John then said, they would tear it down today and see if they could get it done faster. My phone rings at 6:45 «PM» that night and it was John telling me my machine was running and ready to go, valve job and a tune up. Ready for pick up in the morning. Very impressed with the service, especially the phone call well after business hours. Very reasonable shop rate. Give them a try, you won’t be disappointed. I see some of the past Unilocal reviews and wonder how this could be the same shop. Family run business, give them a shot and see for yourself.
–Matt’s Stump Removal

Who say MOM AND POP joints are dead? I came with family about an «overpriced repair bid» for a blower. The front desk contact took the time to point out worn parts, show in the catalog how much those parts cost, and explained the cost difference between repair and new was very minimal: they’d be glad to do either. They also encouraged us to call around about the cost of repair so we were sure. IN ADDITION, they looked up the purchase history so we knew that the current blower was 8 years old: indeed it had given a few blow​.er. downs in in it’s time so it was TIME. Friendly, honest, trustworthy and decent company. Much better than your typical larger alternatives.

We have been using this place for the past 6 years, and being a small business owner I know times get busy and things can get backed up, but the customer service and time they have been taking to even just give an estimate is almost 2 weeks out, then it takes them another week or so to get parts in and actually do the repairs! We have purchased over $ 5,000 worth of equipment from them, and have all repairs done by them. But again, over the past year when we bring in a mower, blower, trimmer etc. and we get told it will be done in 2 weeks, but it has taken between 3 – 4 weeks! There have been times where we could not wait and had to buy another machine so we do not get too behind ourselves. Who ever is doing the repair work is doing a very bad job as each time we get one of our tools back something else goes wrong and once again it is in the shop! We will no longer be using Livermore Saw & Mower starting June, even if we have to take our tools to the place in Tracy!

Repairs to my gas powered hand tools… Livermore saw and mower have been servicing my power tools going all the way back to 88 when we move to town. Have yet to have any service issues, repairs are always completed promptly and they always supply me with the old/​failed parts that were removed.
They have a good selection of the higher end power tools /​accessories. Chippers, saws, mowers, trimmers and more. If you are needing something that the big box stores do not offer, this is the place to go.
Perhaps the best part of the business is that the repair technicians are in the store which means if you have questions, they are usually available to respond, real time.

Crazy over priced shop. Not quite sure how they stay in business except for the fact their is only one small engine shop in the city.
Customer service is horrible.

This is a classic mom and pop shop with great service (if you buy form them). I have bought multiple pieces of equipment from them and they were happy to service my equipment when I had issues with them. Although, it did take me two weeks to get my hedge trimmer back but the shop was backed up and understaffed. The shop is clean and does a good job showing the equipment and the staff is happy showing you some equipment you may be interested in. I enjoy going to this place whenever I may need something and find it easier to flag someone down if you need some help as compared to a big box store, plus it is better to buy locally.

Took my lawn mower in for repair, It was leaking fuel. Thought is was a hose… Turns out the caburator was leaking and needed to be rebuilt (very common for a older mower) Just got it back and it runs and works like a brand new mower. Tune up, shapened the blade. Thanks guys! Great Job.

I had a friend transport my lawn mower into them since it does not fit in my car and paid them $ 100 to repair the mower.
When I had my friend help me again by bringing it home, it was still broken. It would not start. The trottle cable was replaced but would not move. They would not help me with anything, just keeping my $ 100.
I have to get some parts for it, but do not want to go there and give them more of my money.
I would NEVER go there again.
WHY is there no other place that we can go to in this valley for small engine repairs??? Seems like a great business opportunity for someone good and honest.

I had my power hedger blade sharpener when I got The hedger back it would not start I felt the customer service was very bad I felt they wanted to charge me again to get it working Did the repair myself to avoid their customer service Will use another Shop next time

Have used this company for the past 5 years regularly they have horrible customer service and there response time is non existent! Avoid this business at all costs.

I took my weed eater in for starting problems. It took a week for them to get back to me and they said it needed a new carburetor. They replaced it and now the choke doesn’t work at all (it use to). I use to be able to start it with 6 or less pulls, now it takes too many to count and when I called the rudely said bring it in.
They act like they don’t care.
Not happy with the level of service I’ve received so far!

I brought in a weed wackier (gas Ryobi) that I have had for a few years. It just recently (3 months) stopped working. It needed a new fuel line and primer pump. I got a repair kit from the local hardware store but ran out of time for a DYI. I had some kids needing the tool for a scout service project. I brought the tool to them and was told it would be $ 65 for parts $ 85 for labor with out even looking at it. They told me it needed a new carburetor. Without looking? Then they tried to sell me a new tool at twice the price. Will not be back. Have had better expire acne close by.

Top Notch Service. Brought my 3 year lawn move rin for sharpening on ⁰⁷⁄₂₀ as I had hit a stump in my yard. The quickly reviewed the situation tested and verfied I had bent the blade. dont reface. Repalce was was receomendation. I am happy custormer.

good selection on chain saws and weedeaters and blowers and generators, just do your homework on the item you want before you go in. A true mom and pop business with the pros and cons of such. I talked with a tall guy named John and he was helpful in my purchase but he was too swamped with work to answer all my rookie questions on chain saws. They seem honest, nice and somewhat knowledgeable. I will shop there again. Its better then buying a power tool from a box store.

Been going to this business for 5 years as it was recommended to me by a friend when I moved to Livermore. They were always a off with regard to attitude but when I went in today they rubbed me wrong for the last time. I don’t know why, sometimes when a business is popular they get a little to big for their own good. I know I sound angry, but I don’t like being loyal to a business and in return be treated poorly. They refused to even give me an estimate as to when somebody might work on my lawn mower. I guess they couldn’t be bothered. — Greg L.

Great business, they sharepened a lawn mower blade for me and my mower is like new again. Have purchases several misc parts for my lawnmower and minibikes.

Took my (under warranty) Echo leaf blower here for repair about 6 weeks ago. After a long wait in line left my blower there for 2 weeks before they took a look at it, fixed it and charged me for a carburetor adjustment. It worked twice after that — then the same problem. Took it back again –now they say the carburetor requires replacement and will be covered under warranty. Didn’t offer me a refund on my first go around but got it back 3 weeks later working great. Good repair –2^nd try — customer service could be better… Will likely try somewhere else next time…