By far one of the best customer service experiences I’ve ever had. And not just once — on 3 separate occasions! We purchased a 12′ trampoline from our local sports store(Big 5 in this case) and they carried Propel brand. Checked online and they had great ratings for the product. So we felt good about our purchase. When a few minor things went wrong, the company made it right right away. And it wasn’t just that they did the absolute right thing, it’s how awesome they were to work with, too. The gal, Patty, in Customer Service says how fabulous the company is to work for and how much the owners care not only about the customers but also the employees, too. It really shows! I’d suggest buying from them any day. They stand behind their products and their prices for replacement springs etc. beat even the«big box» stores! And they truly put customers’ happiness first. First rate company!!! A++++++++