Embassy Suites Chicago Lombard/Oak Brook

I understand that this hotel was going through renovations, so when I rate this hotel I do not hold that against the hotel. Upon arriving I was greeted by a nice young lady, I do not remember her name, but I know she was nice and informative. My issue arrived on Day 2 when a lady, I believe her name is Fathia, at least that is what name on my receipt said. She made my fiancé and I very uncomfortable. I need to stay at hotels that accommodate dogs which why I picked this hotel. She spotted us with our dog going to the elevator, stopped us, and asked «what room for the dog» as if we were sneaking the dog into the hotel. I mentioned that I was bringing a pet when I booked the reservation. I know there is $ 50 fee and gladly willing to pay. But insinuating that we are doing something wrong is unacceptable. At that point we did not feel welcome at the hotel and as Hilton Honors members we felt insulted. I probably will not stay at this hotel ever again.

The worse hotle I ever be there … After 4 month I reserved my room they did not prepared my room and no body reaponsible for that.

Never, Never Ever Again!
What was once a pleasant stay experience has been less than favorable.
The last 3 stays at this particular location has been riddled with an abundance of annoyances.
This past weekend has been horrendous!
The Oakbrook/​Lombard location is undergoing a remodeling process (I get that) but whatever the event happening this particular weekend was CLEARLY not planned for.
The accommodations were acceptable, save the tub that was stopped up all weekend (with the capacity of the hotel, I ended up utilizing the small container of the complimentary shampoo and a wash cloth to clean it out.
I visited the local 7 eleven to purchase a small bottle of dish detergent to clean the filthy ice bucket, so with the remaining glasses, etc. I wasn’t taking any chances.
Leaving for the evening, we had to carefully navigate an onslaught of individuals crowed in the bar/​front desk area as they waiting in an outrageous line for drinks during happy hour.
After a shopping excursion and dinner, we returned to the hotel to find a group of individuals inside AND outside of the hotel area. Entering a side entrance, we couldn’t get up the ONE available staircase which led to the 2^nd floor because there were more individuals literally sitting there on the staircase having conversations.
Knowing what we’ve experienced in the past, we knew that the pool area was a no go (adult swim or not).
Funny, the only area that had peace was the fitness center.
On Sunday morning breakfast was a disaster!
Crowded elevators, crowed lobby and a front desk staff that looked bewildered.
People everywhere and a line for the grill that flowed down the stairs in a crowed makeshift area.
My wife and I opted to eat out for breakfast and upon our return saw 5 Lombard police vehicles outside of the hotel at 10:00 in the morning!!!
After what we experienced thus far we had to ask one officer if it was OK to enter the facility.
I MUST add that Embassy Suites does posses some outstanding locations, sorry to say that THIS ONE just isn’t on of them;… (anymore).

Okay so there was a miscommunication problem between the staff and I and I got the financial issues fixed. Nonetheless, it was still more complicated than most hotels I’ve been to and the experience was not great and so I won’t ever be back.

Smh! I have stayed at this hotel on & off for 6 yrs. haven’t stayed for the last year until today 2÷27÷−2÷28÷16 And I can honestly say. i will never stay here again. yes the room was clean & comfortable but the noise is unbearable. from the time I checked in kids we’re using each floor as a track field. Hanging over balcony’s, playing on the elevators. it had to be like 50 kids just running, loud… I went to try and get in the hot tub their we’re at least 10 kids in the hot tub. I called the front desk they said we will send security right up, He never came, doors slamming kids screaming, The next incident i was taking a shower, and when i got out wrapped in a towel… My housekeeper walked right in on me. She said ooooh i thought this room was vacant. By this time i was furious and ready toGO after 3 hrs of checking in. But the hotels policy was NO REFUNDS so i had to stay at this noisy hotel all night and i paid $ 179.00 This place is a joke, But it did not use to be like this… I get that its a family hotel but now its ridiculous with the lack of security and adult supervision and party’s! They will never get my money again

The last time I was here it was a few years ago and I thought it was so peaceful and professionally ran but things have definitely change. It is a beautiful hotel but the guest treat the hotel more like a hook up spot. I didn’t feel it was a good environment to bring my kids. People hanging out in the hall being disruptive. Another guest saying adult things happen after 10pm which made me uncomfortable. What adult things should be happening in a public area in a hotel? Josh the security guard goes over and beyond for the unsavory hotel guests. I thought this was a family hotel. But i digress… I will; going forward pay for a hotel that is more family orientated and less like a motel. I am truly disappointed in my experience. If you are looking for a hook up spot this is the place for you.

I have stayed here 3 times and every time I come there are kids running wild throughout the whole place. The first two times I came it seemed that had some sports conventions going on so I understood and this time I have no clue what is going on. It is 12 at night and all I hear is screaming, laughing and stomping all outside my door. I really wish the staff would take charge a little more, especially after 10pm. I am not the first one on here to complain about this, and I have never been to another hotel with this noise problem. Needless to say it is the last time I stay here.

Embassy Suites Lombard, Illinois December 12^th 2015
I would not recommend this hotel location, unless that recommendation included it to be demolished!
The outside of the building was dirty and there were no lights on their sign to see it from the street. We paid over $ 130 + tax, and checked in around 1pm. The receptionist at the front desk was nice. While waiting to be checked in, I saw a sign stating if you are not completely satisfied, please let the hotel know and «they will make it right».
We had to sign paperwork stating we would not have a «party» in the room; which I thought seemed strange since we are older adults. She also mentioned that the pool is open to kids until 10pm, and then from 10−12pm it is adults only. (Not exactly, more on that later)
Upon entering the elevator, the glass doors were filthy, and the carpet on the way to our room was buckling and looked like it had not been cleaned or vacuumed in years.
We entered our «suite» to see a stained sofa, dust on the tables, counter tops, and hair in the bathroom sink, and we needed to clean the inside of the microwave before we could use.
We left for a house party at 3pm and returned around 9pm. We headed to the pool to check it out, and there were no less than 75 kids, pre-​teens and teens in it with no adult supervision. We went back after 10pm, which is the «adult only» time and it was still packed with the same people.
We specifically chose a hotel with a pool and hot tub so we could use it, not be stuck in our room because the hotel had been taken over.
Our stay included a free breakfast, which was not even acceptable to eat. I stood in a long line to get a «made to order» omelet; when it was handed to me the eggs where not cooked and the raw egg yolk was running down the plate. All the tables in the atrium where dirty; with used dishes and food; and there was no wait staff in site.
I went to get something to drink, and there were three children, barefoot, 5– 10 years of age, fighting and letting the milk dispenser pour milk all over the floor (the Father came down with the children, but then I never saw him again). My fiancés dish had soggy potatoes and bacon and the meal was inedible.
By this time, I needed to say something to the front desk, because this was the worst stay at a hotel we have experienced. I explained how our room was, the problems with the pool, and now the food, dirty tables and barefoot children fighting situation.
The lady at the front desk (the manager was not available) apologized, said the pool is «always like that» and that the kids «RULE» the hotel. They can’t say anything to the adults, because then they get mad. She said the manager puts a sign up in the pool area for the kids to leave at 10pm, and they don’t leave. She continued that this is been going on for months and there is nothing they can do about it.
I explained my concern, that we paid just as much as the other customers here, and yet we are not able to use the amenities or enjoy a breakfast due to the lack of concern on the hotels part for making sure their guests have an enjoyable stay.
She apologized and offered to give me a $ 30.00 credit towards our bill; with taxes we still paid $ 92.18.
We are writing Embassy Suites directly as well. In the past I have stayed at this location and never had any problems, it seems as if this location is set up to fail and fend for themselves.

I would never recommend this hotel. If you are looking for a relaxing weekend getaway, this is not the place. Nice looking hotel on the inside, but forget about using the pool/​hot tub area. There were about 30 – 40 kids in the pool and hot tub with only a couple adults present. Needless to say it was ridiculous. Loud, obnoxious behavior, no adult supervision, kids under the age of 10 in the hot tub with zero adults, etc.
At one point, the manager walked in, assessed the situation, and did nothing. I think he was completely at a loss. This happened all three nights. This hotel is awful! Thanks for ruining our weekend!

My husband and I booked 6 days 5 night at the Embassy Suites in Lombard, Chicago. We were put in a hotel room that was unclean. There was food left on the counter, wet towels in the bathroom. The hotel staff did nothing to rectify the situation except offer to deliver champagne and strawberries to our room. The staff then conveniently forgot about our delivery and when I called to remind them I was told that there was not any record that we were to get the champagne package. I was made to feel as if I were trying to get something for free after I was put in filth after paying over $ 1000.00 to this hotel. BEWARE!!!

We had our annual girls weekend here and our stay was horrible. The staff lacked customer service they were not helpful at all in any aspect. The manager Jarret seemed to be the ring leader of showing bad customer service we felt racially discriminated against. We were asked to pay up front which I’ve never had to do in previous stays at other hotels. We were over charged and when we brought to the manager Jarrets attention he didn’t apologize. He was loud about asking for our money upfront and everything he couldn’t do for us. Was this a tactic to try an embarrass us in front of other customers? We were so displeased with our stay. I will not be back. They are not even worthy of one star.
There business manager Sarah is also very unprofessional. Corporate needs to do a overhaul of the staff there starting with her.

So I just checked in. Get to my room and somebody’s underwear are in my room. Ridiculous. They send somebody to clean it it. So I’ve spent the last 30 roaming the halls. I get back to my room and my keys don’t work. So there I go dragging my son down to the front desk. To get my keys working again. You know for my sons birthday weekend, hasn’t started good. As of now, we will never be staying here.

This resort is very nice! We stayed here for one night on our way up north. The staff was very friendly when we checked in. There were luggage racks available for us along with a bell service guy if you wanted help. Our room was very nice, it has a living room with pull out bed. Then the bedroom with 2 full size beds. There are two sinks, one in the bathroom and one outside. Really nice for a family trying to get ready. Our room had some left over food in the fridge and when we told them they were very sorry and gave us access to the concierge level free snacks.
The best thing about the hotel is free happy hour and free breakfast. They give you a ticket for 4 free drinks although for you could probably get more. They also had snacks like pretzels and chips. Breakfast was create ur own omelettes and eggs. It was a really good food for being free. I would definitely recommend this hotel to anyone staying in the area.

HORRIBLE CUSTOMER SERVICE FROM SALES GROUP. It took three tries to get ahold of Perita to discuss a room block for an upcoming wedding. When she finally responded and gave me information, she was going to send me a proposal. Perhaps it is because we are a same-​sex couple that she hasn’t called back. This was 2.5 weeks ago.
The proposal was supposed to be to me in 2 days. 1.5 weeks and 3 calls later she still hadn’t responded. My mother-​in-​law to-​be finally got in contact this Monday. I was supposed to be contacted by Wednesday and now it is Friday without any contact.
After numerous false promises I am led to believe that apparently a 60 room block isn’t enough incentive for this hotel to want your service.

The breakfast was good. The rooms need to be updated. This is a hotel definitely for kids of all ages. They have a snack time for adults and children. The staff responded quickly for our room repairs. They also gave us complimentary movie. This hotel is great for younger families.

Just wanted to say — my stay with my family plus my dog was the best — the service was great and the staff very friendly and helpful —- my boys had a blast —- I will go back – //

The hotel room was fine — not amazing, not horrible — but my one-​star review is because of the front desk. I stayed there last weekend and called the front desk because I needed a taxi to the airport. They recommended a service that quoted me $ 55 «plus gratuity» which seemed outlandish for the 16-​mile ride to the airport. When I called the front desk back they said that was a «typical rate» and that $ 55-​$ 60 was the going rate to go to the airport.
My husband looked on Unilocal for taxis near Downers Grove and found a taxi service (Area Taxi) that offered us a flat rate cab ride to O’Hare for $ 39. If two out of towners could easily go on Unilocal to find a legit taxi service for more than $ 15 less than a «typical rate» there is something odd going on at the front desk. Would never recommend this place.

We’ve stayed at this location numerous times over the past 3 years and I have never received anything less than 5 star service. This weekend was very different as we were treated rudely by the staff on 3 separate occasions:
1. I was charged incidentals twice (once on my credit card, once on my debit card). When I approached a supervisor she pulled out a calculator to show me how the charges were correct. It doesn’t take a mathematician to figure out 2 different cards should not have the same charges! The situation was eventually remedied, but only at my own insistance.
2. On our 1^st night hotel staff came and rudely kicked everyone out of the pool because «chlorine levels» were too high. Understandable, but there were mostly kids in the pool and the rudeness was unnecessary.
3. On our 2^nd night another staff member came into the pool area, made everyone get out of the pool and proceeded to chastise everyone present for the floor being wet… yes, the floor in the pool area WAS WET! According to her, the floor was new and dangerous and because children were jumping in the pool someone would have to come dry it off. Unbelievable! The other parents were as confused as I was.
Not sure if we would stay here again…

I love Hilton hotels and this is no different. I stay for business travel and I have enjoyed it every time I have been here.
Some of the perks include free evening happy hours and complementary breakfast in the morning (& it’s quite the spread too!)
The rooms are clean, large and very spacious (with a fridge and microwave). The staff is great and always super friendly. They have good amenities (bar, restaurant, pool and gym). Very close to lots of restaurants and shops if needed. Overall, I have always been very impressed. I would highly recommend for someone staying in the area.

Beautiful hotel. Wonderful front desk and staff. I was so pleased.
Used this hotel for the night before my wedding and for my girls and I getting ready the morning of the wedding. Booked a corner suite, but was upgraded to the whirlpool suite because there was no corner suite available. The whirlpool suite was two rooms and had enough mirrors and tables for us to get ready. It was perfect. We were able to pay extra and get a late checkout for 2pm so we had time to cleanup before leaving for the wedding.
The lobby area is absolutely beautiful. It was perfect for photos with my bridal party before the wedding. I could not have asked for anything more… except for more carts for luggage.
I think they need to invest in a few more luggage racks because we waited a long time for them to bring us one and we had quite a bit of stuff for a bunch of ladies in wedding and bridesmaid dresses.
Otherwise, a wonderful experience.