NTB – National Tire & Battery

I came here a had to buy 2 new tires the price of the tire was good but the add ons were ridiculous. Charge for this, charge for that I felt like I was talking to a hustler. I know this is part of the job but no means no… So after I bout my tires they started to leak slowly! I brought them back in and we found out it was my rims causing the problem chrome was peeling. So Jaun with no hassle fixed them and off I went to replace my rims… Since I did no problems! The missing star is for being to pushy during the sale of the tires. Just say I have add ons if you would like to purchase these items you experience will be much better instead of one outrageous amount and have to go backwards…

Ordered two tires from an online tire store that shipped them to this location as a recommended installer. The Sales guy who helped me told me the tires the online store were old and and implied that they were not safe to use as tires only have a five year life span. Ok so they had a 2012 mfg date probably for 2013 inventory so they are few years old but still new with no signs of dry rot. The tires were discounted considerably compared to a fresh off the press Michelin. Now the sales guy trying to get a sale on something tells me my two existing matching tires are dry rotted and are no good and showed me a spot on the tire that appeared to have a slight sign of the tire drying out. Well after closer inspection the crack line he was claiming to be dry rot was the seam between the top tread and side wall not dry rot. The tires are fine! The sales guy not happy that he’s not going to sell a set of tires continues to insult my online tire purchase by asking me how much I paid for them and that I better have gotten them for cheap because they were old tires. New old stock isn’t that big of deal with tires as long as they were stored properly out of high heat and sunlight less than 6 years old ect,… Now this is where it gets worse, I come in to have two tires mounted and these guys have my hood up and are doing a complete inspection of my car fishing for work that needs to be done. The sales guy calls me over to the desk and tells me I have a nick in my serpentine belt and should be replaced (the old gas station trick) also, he tells me my front brake pads are at 3 mm and should be replaced. OK total Lie I just bought the car and not only did the dealer inspect the car and show me the report with the pads measuring 6 mm, I took the car to my mechanic just a few days ago because i didn’t necessarily trust the dealer and they confirmed the brake measurement and inspected the car including the serpentine belt. Would not recommend this store.

Have been coming to the establishment for years and it provides nothing but top notch service. Store manager Bob and Jose along with Will are the best they provide service that is about and beyond the call off duty.
Would highly recommend this place they are the best. There prices are great as well.

Fast and friendly and a good price for an oil change. I made an appointment online and they got me right in.

1^st time at this particular location for an oil change and tire rotation. I recently relocated and was a huge fan of the St. Charles, IL location on 64 & Kirk Road. This location seems similar. Good people, reliable service, they didn’t try to talk me into any upgrades or other services. I will continue to use this location. So far so good.

I had a pleasant experience. I was given a price for a full tire service. I questioned the price and asked for my options. They were very accommodating and transparent. I bought 4 good quality tires for a reasonable price and didn’t pay for services/​products I didn’t feel I needed.

This place is a joke I normally would never go to a place like this but they had a good deal on tires. I get to the shop having already looked online and picked exactly which tires I wanted. And of course they wanted to add all these other services on no thanks. I always go to a regular mechanic for everything all I wanted them to do was to literally put the tires on. After waiting and watching the guy very slowly install my tires for quite some time the shop manager calls me in to show me my tie rod is worn out completely and there is no bushing left hmm he wasn’t even shining his light at the tie rod at all and it was completely fine bushing and all. I know my way around cars it’s a hobby of mine so I just kind of laughed it off then as there shaking the wheel showing its moving because of the bad tie rod that the whole rack and pinion needs to be replaced I then repeated his words back to him just to make sure he says yep the whole thing he then asks if I want a price on it I go sure just for laughs 1000 bucks to replace perfectly good parts ha funny. A few weeks later I got a nail in one tire and a bad stem in another I refused to go back there so I went to another shop the guy there noticed a funny noise while putting it on the lift and found out that the rack and pinion was loose which was I’m sure loosened on purpose and the reason it was shaking so the guy tightened it for me and went about fixing my tires. This place is dishonest and I would not recommend anyone to go there.

Typical automotive shop — don’t trust them. Tried to charge $ 1,300 for work that didn’t need to be done.
I don’t get this place! I had new tires put on a few years ago and had good service.
I won’t say great because if you do what you are supposed to, then that is good.
Over the past year or two I’d pop in to have them check the tire pressure, etc.
I went in to have two new tires put on to replace a couple of bad ones.
I got a call saying that my suspension is shot and my sway bar is bent. Not being a mechanic, I was shocked. Lucky for me I happened to be at a friends house who is an automotive engineer. Not a mechanic, but an engineer who worked on designing cars for a living. Whose family owned a garage growing up. Someone who had a big clue about the car industry.
His suggestion was to not have them do the work and get new tires somewhere else.
Why did he say this? Because to bend a sway bar would mean I would have had to hit a giant pot hole or rammed into the curb. The sway bar is a one inch thick piece of metal that is almost impossible to bend!
So I asked them don’t do anything! Just put the car back together and I’ll pick it up.
Of course they didn’t get that message so I was still stuck paying for the two new tires, after I told them not to do anything.
«oh…we didn’t get that message… we can’t change anything… the tires have been driven on.» Yeah, all the way to the parking lot from the garage.
By the way, have you ever seen the tires the shop puts on your care BEFORE you pay and get in.
Back to my story about the sway bar.
They wanted to charge me another $ 1300 to do work that didn’t need to be done.
I know it didn’t need to be done because I ordered new tires online at Tire Rack — my engineer friend introduced me to them. Half the cost for the same tires and to have them put on.
At the new shop, which will get my business until they try to screw me over, I had the vehicle checked for alignment on the machine. Lo and behold, the alignment came out all green meaning that the alignment is just fine.
If the sway bar was bent, as NTB tried to say, my alignment would have been way out of wack.
If my struts wore shot, as NTB tried to say, they would have leaked on the new mechanic.
Never again. Don’t waste your money.

The BEST service! Would recommend everyone to go here. They are very helpful and answer all questions.

Phenomenal. I came in after close with a flat tire and they took my business even though they were closed down. I live in the city and needed to make the commute back, they sure made the extra effort to put the customer first. GBR.

After having my winter/​summer tires mounted and balanced here for two years now, I did not expect to have to wait nearly two and a half hours to have the same mundane task completed this year around. Yet I did, and there are only so many auto magazines you can read in the waiting area before it all gets really annoying, really quick.
Still, for two reasons, I think this NTB operation should get between 4 and 5 stars. And since half stars are not Unilocal’s style…
First, with about 6 summer to winter and winter to summer exchanges so far, I have never had any issues with their work.
Second, I half expected to have an argument with the manager regarding the three hour wait. But Dominick (sorry if I misspelled it), was quick to offer a reason (they were down a machine) and he refused to charge for the service. He wrote off the charge and apologized. Done. And with a smile.
This was old fashioned customer service. I stand impressed and I will most definitely return.

Upper management contacted me to make sure similar issues can be avoided in future. Short of replacing current store managers to people who actually care about daily interactions with patrons of business, not sure what they can do to improve customer satisfaction. Employees are direct reflection of the company they represent. At least upper management seems to care… I would give NTB another try, albeit not this location.

If you want work done on your car that isn’t needed, then go to this location, spend a lot of money and have issues after your vehicle is worked on.
I put a negative review about my experience at NTB and Unilocal had deleted (filtered) my review because they said that «We try to showcase the most helpful and reliable reviews.» Well my experience is helpful to anyone that wants to spend a lot of money on their car and have their wheel fall off the next day.
Long story short, NTB did some front end work because they said that I NEEDED IT done and I spent $ 1,300 and all day at the shop. I asked the manager if there was going to be any safety issue and he said «there is nothing to worry about.»
The next day I was driving down the road and my wheel feel off. I had the car towed to the shop and noticed that the wheel broke off the axle. This is a new issue and was the cause of the first issue that they said that I had. If they caught it the first time, I wouldn’t be out a lot more money.
Great Job guys for not doing your job and taking my money.

I just had an excellent experience at NTB in Lombard.
When I entered the store, there was no sales clerk or manager at the front counter. I waited about a minute or two when another customer walked through the door from the waiting area to the service desk. «Where are these bozos at?» he says, «Always waiting, always waiting, they’re pretty bad here»
Just then the manager comes into the service desk area from where the cars are serviced. He verbally acknowledges the man, who immediately starts giving the manager a hard time (but in a kinda-​joking way) about how long it’s taking. The service manager, Steve Omar, handles him graciously. The service manager acknowledges me verbally and visually as well.
Then, the customer asks the manager a question about his ethnic background, The manager answers the question honestly and matter-​of-​factly. The customer then goes on to ask some offensive questions and again the manager handles the customer with grace and patience. The customer persists with yet another question, and at this point I intervene gently answer the offensive question using an example that I hope the customer will understand.
In the end, the customer leaves laughing and satisfied.
The manager turns his attention to me and asks what he can do for me. He is attentive and fully engaged in our transaction and makes no mention of what just happened. It occurs to me that he must encounter this type of cultural/​racial discrimination every day. And yet he goes on as if nothing has happened and the care of my car is his only concern.
My car was serviced quickly and accurately and the wait flew by as if I were there only moments.
To make a long story short, I will NEVER EVER go to another place to get my oil changed. Steve Omar has made me a customer for life, for as long as he is at NTB.
Changing oil can be pretty much the same from place to place as far as the technical aspects, so what I am looking for is a positive customer experience. Steve was kind and gracious to a customer who was a bit rude and ignorant (perhaps worse). He was attentive and knowledgeable. He possessed and demonstrated exceptional commitment to the customer experience (no matter the quality of the customer).
Two thumbs up for Steve Omar and NTB Lombard.

Excellent service. Fast and reasonable price. Great for tires.

I was impressed with the service. Usually when I go to a mechanic I get the round-​about bs & poor customer service. NTB staff was friendly & prompt. No hassle, in and out within the hour. Dominque was very helpful & considerate! I would go back.

I’ve been to this NTB several times over the years and they are usually pretty good. On this occasion, I needed a new battery for the truck. I went in on a Monday around 6:45pm. Nobody at all in the counter area. One customer in the waiting room. And maybe about three workers in the shop. I waited about 5 minutes and nobody came up so I left and went to the new Firestone down the street. Maybe next time…

So my low tire pressure light came on and I am not capable of checking that stuff myself. I stopped at NTB because their site said they opened at 7 and since I needed to get to work, the timing worked out well for me. I was the only customer in the place and they had me in and out in about 20 minutes after checking all 4 tires and putting air in them all. Sure, I could do that myself but these guys are supposed to be professionals and there was no charge for it. I’d likely go back — I usually use Discount Tire but the hours are better at this NTB.

You come there for an oil change with a $ 9.99 coupon and to check your tires/​wiper blades. They try to turn that into an $ 1,000+ order with a 22 point inspection. My car has less than 60K on it and they are suggesting because it «is recommended» to change all of my fluids, shocks, and struts. Recommended is a nice way of saying I need to rip you off. My car rides smooth and I don’t tow anything. My other car is a 2000 Toyota Camry with 170k and I just changed front shocks/​struts and front/​rear sway bar bushings because it needed it! I went to the Toyota dealer for that and they gave me a discount after asking. Also, go to Discount Tire for new tires and ask for a discount after their initial quote. I understand these shops need business, but they should be ethical. If you’re not educated on car repairs/​maintenance, ask a friend who is familiar to save $$$.

Do not purchase a car battery here, even if your’s dies in the parking lot next door, as mine did.
Not only did they install the wrong size battery for my car, they also sold me a brand of battery that is so cheap and poorly-​made that my trusted mechanic later told me he didn’t think they were allowed to be sold in this country anymore. He said this after replacing the piece of crap with a NAPA 84 battery for less than what I was charged at NTB.
They were also pretty rude, but I’ve come to expect that at any chain auto repair place.